Brad West
Lakewood,CO
Summary
Dynamic professional with extensive experience in managing technical projects and leading diverse teams to achieve exceptional results. Proven ability to leverage strategic planning to enhance operational efficiency and deliver high-quality technology solutions. Demonstrated success in effective problem-solving and fostering collaborative environments, supported by a strong background in retail management across multiple cities and technical customer service for field engineers. Committed to driving innovation and excellence in every endeavor.
Overview
24
24
years of professional experience
1
1
Certification
Work History
TECHNICAL MANAGER CONVERGED PRODUCTS
AVAYA COMMUNICATIONS
01.2007 - 01.2019
- Tier 2 engineer 2007-2019
- Customers call in with problems and the agents listened and made notes. When the problem was identified the agent guided the customer step by step to fix the issue. The backbone team resolves problems for customers.
- Tier 3
- Received calls from field engineers and business partners needing help to complete installs repairs and solve problems. Engineers provided guidance from the printed manuals, up to date bulletins and personal experience until the issue was resolved. If there was no resolution the case was assigned to the design team.
- Content Manager
- In May 2000 Avaya resolved to communicate all customer facing repair and troubleshooting information to the AVAYA.com web site. In a short time we expanded from 3000 articles to 6500.
Assistant Store Manager
Kmart
01.1995 - 01.2010
- Costco Wholesale Job
- Desired job Snack Distributor store employee.
- As a store manager on time is 2 hours before customers were expected.
- Incoming freight was documented and taken to the sales floor.
- Cashiers were admitted 30 minutes before their shift to be fully prepared for guests.
- All employees were greeted with a smile and a positive word.
- This was carried on to the guests through the employees.
- Work assignments were made for jobs that did not fit into the normal schedule.
- Employees took these on in addition to their routine work.
- Store merchandise was displayed so guests would be greeted with merchandise they wanted at prices they can afford.
- Checkout assignments were made and filled. Scheduled cashiers were assigned to registers. Other employee assistance was brought forward as needed.
- Gaps in the schedule were filled by trained employees or managers who could assist.
- Sample food areas are set up and ready to start when the doors open. Heating and cooling equipment is provided for each station as needed.
Education
Bachelor degree - Mathematics Honors Program
Kansas University
Masters degree - Network and Communications Management
Keller Graduate School of Management
Denver, COSkills
- Cheerful and helpful through the end of the day
- Customer issues are resolved and customer leaves satisfied
- Moves around the store throughout the day
- Served guests in restaurants and country clubs
- Familiar with Costco food items for sale and snacking
- Prioritization and scheduling
- Organizes time effectively to support busy sections
- Performs off floor tasks when traffic is low
- Proficient in computer applications
- As a technical manager we learned many different systems
- Proficient in facilitating effective phone interactions
Certification
Project Management Certificate issued by PMI
Timeline
TECHNICAL MANAGER CONVERGED PRODUCTS
AVAYA COMMUNICATIONS
01.2007 - 01.2019
Assistant Store Manager
Kmart
01.1995 - 01.2010
Masters degree - Network and Communications Management
Keller Graduate School of Management
Bachelor degree - Mathematics Honors Program
Kansas University
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