Brad Whalen
Mason City,IA
Summary
Developed strong communication and problem-solving abilities in fast-paced environments. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Stock Trader
Self-employeed
06.2021 - Current
- Actively monitored economic indicators, staying informed of global events that could impact financial markets.
- Analyze market trends and execute strategic trades.
- Participate in ongoing professional development activities to stay current with evolving market conditions and regulatory changes.
- Continuously refine trading strategies and tactics, adapting to ever-changing market conditions for optimal results.
- Assess hourly market conditions to look for hedge and arbitrage opportunities.
- Enhance trading efficiency by implementing advanced software tools and platforms for real-time market analysis.
Client Relationship Specialist
Charles Schwab
05.2020 - 06.2021
- Managed high volume of inquiries on diverse array of retirement plans from brokers and account holders.
- Made critical decisions within prescribed parameters in a fast-paced environment.
- Supported loan process by gathering loan documentation and assisting with 401k loan processing and general loan analysis.
- Managed a diverse portfolio of clients, ensuring timely communication and personalized attention.
- Identified upsell opportunities within existing accounts by staying current on industry trends and assessing client needs.
- Utilized CRM software effectively to track interactions with clients accurately for better follow-up actions.
- Networked with peers and shared industry insights, boosting overall engagement levels.
- Enhanced customer satisfaction by consistently meeting and exceeding service expectations.
Caretaker for terminally ill family member
Volunteered
11.2018 - 01.2020
- Addressed emergency situations with calm and efficiency, ensuring safety.
- Conducted daily health checks, providing peace of mind.
- Assisted with medication schedule to ensure timely and accurate administration.
- Performed daily routines and activities, including meal preparation, medication reminders, etc.
Regional Sales Consultant / Internal Wholesaler
MassMutual
01.2013 - 11.2018
- Managed inquiries about products, plan design, pricing/share classes, service capabilities, etc.
- Collaborated with teams of sales consultants to build and grow business relationships with financial advisors and Third Party Administrators.
- Managed sales process in collaboration with external sales partners through strong follow-up on active 401k proposals.
- Provided exceptional customer service, addressing client concerns quickly and efficiently over phone, in-person and through email to ensure satisfaction and repeat business.
- Generated leads through strategic prospecting, cold calling, and networking events, leading to a consistent pipeline of potential clients.
- Established trust with clients through transparency and clear communication during all stages of the sales process.
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints, and promote new offerings.
- Resolved order issues efficiently and enhanced customer satisfaction ratings.
Retirement Plans Group Contact Center Service Specialist
The Hartford Retirement Plans Group
01.2010 - 01.2013
- Managed high volume of inquiries on diverse array of retirement plans from brokers and account holders.
- Made critical decisions within prescribed parameters in a fast-paced environment.
- Supported loan process by gathering loan documentation and assisting with 401k loan processing and general loan analysis.
- Managed a diverse portfolio of clients, ensuring timely communication and personalized attention.
- Identified upsell opportunities within existing accounts by staying current on industry trends and assessing client needs.
- Utilized CRM software effectively to track interactions with clients accurately for better follow-up actions.
- Networked with peers and shared industry insights, boosting overall engagement levels.
- Enhanced customer satisfaction by consistently meeting and exceeding service expectations.
New Member Solutions Level 3 Specialist
USAA
01.2004 - 12.2010
- Surpassed metrics goals and promoted within 9 months of initial hire date.
- Exceeded personal and company-expected results by leading team of peers to improve sales results in departmental sales contest, increasing team placement from 10th to 2nd overall.
- Trained and coached peers through face-to-face methods, conducting team meetings and departmental problem-solving.
- Performed troubleshooter functions for our members such as account reviews and educated members on specialized services and products available to them.
- Demonstrated adaptability through frequent team reorganizations, schedule changes and physical team moves.
Education
A.A. -
North Iowa Area Community College
Mason City, IowaSkills
- Financial analysis
- Risk limit determination
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Computer proficiency
- Documentation
Certification
- FINRA Series 7
- FINRA Series 63
Timeline
Stock Trader
Self-employeed
06.2021 - Current
Client Relationship Specialist
Charles Schwab
05.2020 - 06.2021
Caretaker for terminally ill family member
Volunteered
11.2018 - 01.2020
Regional Sales Consultant / Internal Wholesaler
MassMutual
01.2013 - 11.2018
Retirement Plans Group Contact Center Service Specialist
The Hartford Retirement Plans Group
01.2010 - 01.2013
New Member Solutions Level 3 Specialist
USAA
01.2004 - 12.2010
A.A. -
North Iowa Area Community College
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