Brad A. Park
Summary
Adept at deconstructing and planning stories in order to promote improvements to product design and implementation. Excellent relationship-building, organizational and project management skills with a focus on overcoming technical challenges and implementing successful resolutions.
Overview
27
27
years of professional experience
4
4
Certification
Work History
Product Owner
Lumen Technologies
07.2015 - Current
- Acted as Product Owner over several internal and external applications. Including the Atlassian Tool Suite. (JIRA Cloud, Confluence, JIRA Service Management, Etc)
- Led teams of admins/developers to prioritize and deliver on service and enhancement requests for a 10,000+ user base.
- Decreased service delivery times on several of our larger volume requests from hours to near real time increasing efficiency by nearly 98%
- Enhanced our Atlassian instance's usability by fostering relationships and then conducting quantitative research with our user community ultimately leading me to become the single point of contact for all things Atlassian in our Product and Technology organization
Senior Project/Senior Program Manager
Lumen Technologies
07.2008 - 07.2015
- Led cross-functional teams, including customer (private and government), contractors (private and government), and internal, to successfully deliver large-scale network implementations ranging from couple hundred to over 5000+ sites.
- Built project/program teams by recruiting, hiring, managing and dismissing relevant project/program resources to accomplish the charter of of projects/programs
Supervising Manager
Lumen Technologies
07.2005 - 07.2008
- Supervised a team of 25+ responsible for the provisioning and implementation of all things 8xx for Lumen Technologies
Vendor Management
Lumen Technologies
07.1997 - 07.2005
- Worked with our external vendors to negotiate contracts, SLAs, and deliver urgent priorities issues for the Lumen Service Delivery organization.
Skills
- Data-driven decision-making
- Creative and Innovative
- Decision-Making
- Design thinking
- Problem Identification
- Roadmap development
- Agile Methodology
- Scrum Methodology
- Training and Onboarding
- Relationship Building
- Strategic Planning
Certification
- PMP - Project Management Professional
- Safe Agilist
- Safe PO/PM
- Safe APM
Timeline
Product Owner
Lumen Technologies
07.2015 - Current
Senior Project/Senior Program Manager
Lumen Technologies
07.2008 - 07.2015
Supervising Manager
Lumen Technologies
07.2005 - 07.2008
Vendor Management
Lumen Technologies
07.1997 - 07.2005
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