Bradden Kennard
Lubbock,TX
Summary
Dedicated candidate ready to employ solid customer service skills in banking industry. Skilled at negotiations with focus on sales and promotions. Reliable and committed to providing personalized and efficient service to customers.
Overview
5
5
years of professional experience
Work History
Consumer Loan Officer
City Bank
08.2023 - Current
- Improved loan processing times by streamlining documentation and application procedures.
- Increased customer satisfaction levels through prompt, accurate, and friendly service in the loan process.
- Reduced loan delinquency rates with thorough credit analysis and risk assessment for potential borrowers.
- Developed strong relationships with clients, resulting in increased repeat business and referrals.
Banking Customer Service Representative
City Bank
12.2022 - 07.2023
- Enhanced customer satisfaction by providing prompt and accurate responses to inquiries regarding bank products and services.
- Streamlined account opening processes for new clients, resulting in a more efficient and user-friendly experience.
- Reduced wait times for customers by efficiently handling high volumes of calls and resolving issues quickly.
- Supported branch sales goals with effective cross-selling of banking products, increasing overall revenue.
Teller
City Bank
03.2022 - 12.2022
- Improved customer satisfaction by providing efficient and accurate transaction processing.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
Installer
West Texas Installation
01.2020 - 03.2022
- Improved installation efficiency by streamlining processes and utilizing time-saving techniques.
- Enhanced customer satisfaction by providing timely and accurate installations.
- Completed projects within budget constraints through careful planning and resource management.
- Collaborated with team members to ensure smooth workflow and successful project completion.
Education
Associate of Arts - General Studies
Odessa College
Odessa, TX05.2019
Skills
- Problem-solving
- Verbal Communication Skills
- Detail Oriented
- Analytical Skills
Accomplishments
Received "Circle of Excellence" award in March of 2023 for outstanding customer service.
Timeline
Consumer Loan Officer
City Bank
08.2023 - Current
Banking Customer Service Representative
City Bank
12.2022 - 07.2023
Teller
City Bank
03.2022 - 12.2022
Installer
West Texas Installation
01.2020 - 03.2022
Associate of Arts - General Studies
Odessa College
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