Jenny Cook
Middleburg,Fl
Summary
Dedicated Office Manager and Customer Service Specialist with over 8 years of experience in administrative support and client relations. Demonstrated expertise in financial management, scheduling, and operational improvement, resulting in enhanced customer satisfaction at Williams Sonoma Inc. Skilled in utilizing QuickBooks and Excel for accurate reporting. Proven ability to manage complex issues and streamline processes effectively. Ready to leverage unique skills to contribute to a dynamic team at your esteemed organization.
Overview
11
11
years of professional experience
Work History
Customer Service Specialist / Retail Support Specialist
Williams Sonoma Inc
Work From Home
06.2023 - Current
- Handled calls for Williams Sonoma, Pottery Barn, Pottery Barn Kids, and Teens, effectively resolving online order inquiries and confirming delivery details in a single call.
- Coordinated delivery appointments with FedEx, Ryder, and other logistics providers for Williams Sonoma, Pottery Barn, Teens, Kids, and West Elm.
- Communicated with hubs regarding specific customer requests efficiently.
- Regularly reviewed and analyzed orders to identify potential concerns.
- Developed, implemented, and tracked process improvements to enhance service.
- Reviewed and aligned with company goals while driving operational excellence at hub levels to support objectives.
- Home
Office Manager/Executive Assistant
Middleburg Power Equipment
08.2019 - 04.2023
- Created and maintained precise client, vendor, and billing records.
- Collected payments and resolved overdue balances efficiently.
- Cultivated and sustained relationships with prospective clients.
- Employed QuickBooks and Excel to draft monthly financial reports detailing gains and losses.
- Oversaw records for all financial transactions, including purchases, sales, and debits.
- Managed sales reports for equipment and parts seamlessly.
- Acted as the point of reference for resolving customer issues, billing discrepancies, and product complaints.
- Provided essential administrative support, scheduled appointments, maintained bookkeeping, and supervised customer invoices.
- Administered office operations with diligence and attention to detail.
- Delegated tasks to staff and organized filing systems effectively.
- Ensured filing systems were consistently up to date.
- Maintained accurate records of goods ordered and received.
- Office
Inbound Customer Service Specialist
U-Haul Moving and Storage
02.2017 - 03.2023
- Scheduled reservations for U-Haul, ensuring customer needs were met to the highest level of satisfaction.
- Addressed customer concerns regarding reservations, pickup location, trucks, trailers, and other U-Haul equipment.
- Provided product information and explored alternative solutions when customer requests were unavailable.
- Successfully negotiated resolutions for customer inquiries utilizing established U-Haul protocols.
- Office
Office Manager/Executive Assistant
Premier Docks
01.2015 - 02.2017
Education
Business Degree -
University of Phoenix
Arizona01-2002
High School Diploma - undefined
Middleburg High
Middleburg01-1998
Skills
- Customer service
- Good communication skills
- Customer relations
- Call center experience
- CRM software
- Computer proficiency
- Professional telephone demeanor
- Microsoft outlook
- Administrative support
- Product knowledge
- Payment processing
- Order processing
- Microsoft PowerPoint
- Warranty service
Timeline
Customer Service Specialist / Retail Support Specialist
Williams Sonoma Inc
06.2023 - Current
Office Manager/Executive Assistant
Middleburg Power Equipment
08.2019 - 04.2023
Inbound Customer Service Specialist
U-Haul Moving and Storage
02.2017 - 03.2023
Office Manager/Executive Assistant
Premier Docks
01.2015 - 02.2017
High School Diploma - undefined
Middleburg High
Business Degree -
University of Phoenix