Braden Bates
Lexington,TN
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public. Seasoned Sales Representative with exceptional success in business-to-business and business-to-consumer sales within multiple industries. Proven track record in exceeding sales goals, growing business and expanding territories. Accomplished in overseeing day-to-day business operations and fostering relationships with customers and clients for sustained business growth.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work History
Services Sales Rep
Dell Technologies
Nashville, TN
12.2019 - Current
- Developed and delivered engaging sales presentations to convey product benefits.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Tailored sales approaches and techniques to specific client needs to increase marketing effectiveness.
- Increased sales by offering consultation on products and services and applying customer service and upselling techniques.
- Organized sales paperwork, presented proposals and finalized contracts.
- Documented customer interactions using SalesForce to capture data in processing system.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Implemented marketing strategies and techniques, increasing revenue and customer satisfaction.
- Met frequently with technical, product management and service personnel to stay current on company offerings and business policies.
Manager in Training
Enterprise Rent-A-Car
Nashville, TN
12.2018 - 12.2019
- Conferred with customers each day to maintain current understanding of needs and preferences, resolve issues and promote brand loyalty.
- Assisted established management staff with operational oversight, business development and process improvement strategies.
- Maximized resource utilization during [Type] projects to uphold strict budget targets.
- Performed statistical analyses to gather data for operational and forecast team needs.
Store Manager
AT&T
Nashville, TN
05.2017 - 12.2018
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Rotated stock to achieve optimum appeal and minimize shrinkage.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
Education
Bachelor of Science - Exercise Science
The University of Tennessee - Martin
Martin, TN 08.2012 - 12.2016
Skills
Sales expertise
Timeline
Services Sales Rep
Dell Technologies
12.2019 - Current
Manager in Training
Enterprise Rent-A-Car
12.2018 - 12.2019
Store Manager
AT&T
05.2017 - 12.2018
Bachelor of Science - Exercise Science
The University of Tennessee - Martin
08.2012 - 12.2016
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