I am a motivated employee who is dedicated and experienced in providing a high level of customer service with a passion for client-facing careers.
Overview
8
8
years of professional experience
Work History
Lead Teller
KeyBank
Pittsburgh, PA
02.2023 - Current
Monitored daily cash levels in the vault and reconciled discrepancies.
Used knowledge of cash flow to maintain and order cash for the branch.
Tracked inventory levels of supplies necessary for daily operations.
Identified potential fraud risks or suspicious activities within the branch's financial accounts.
Resolved customer complaints in a timely manner while ensuring compliance with banking regulations.
Welcomed customers and offered pleasant service during entire transaction.
Teller
KeyBank
Pittsburgh, PA
11.2022 - 02.2023
Received and processed client transactions, including deposits, withdrawals, loan payments and other banking services while providing excellent customer service.
Verified clients' identification to ensure compliance with laws and regulations.
Balanced cash drawers on a daily basis.
Answered clients' questions about their accounts as well as our products and services.
Identified fraudulent activity or suspicious behavior and took the appropriate action.
Server Supervisor
Revel Systems
Pittsburgh, PA
07.2021 - 12.2022
Monitored dining room activities to ensure customer satisfaction.
Coordinated with staff members to ensure smooth operations during peak hours.
Trained new servers on proper food handling techniques.
Assisted in resolving customer complaints promptly and professionally.
Provided guidance and direction to employees throughout their shift.
Server
Eat N Park
Natrona Heights, PA
10.2016 - 06.2021
Provided excellent customer service to ensure satisfaction.
Assisted in training new servers.
Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
Responded efficiently to guest inquiries and complaints in a professional manner.
Performed opening and closing duties such as setting up the dining area, restocking supplies.
Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
Education
High School Diploma -
Highlands Hight School
Natrona Heights
06-2017
Some College (No Degree) - General Studies
Community College of Allegheny County
Monroeville
University of Pittsburgh
Pittsburgh, PA
Skills
Excellent Customer Service
Critical Thinking
Multi-tasking
Teamwork
Punctual and Reliable
Relationship-building with Clients
Timeline
Lead Teller
KeyBank
02.2023 - Current
Teller
KeyBank
11.2022 - 02.2023
Server Supervisor
Revel Systems
07.2021 - 12.2022
Server
Eat N Park
10.2016 - 06.2021
High School Diploma -
Highlands Hight School
Some College (No Degree) - General Studies
Community College of Allegheny County
University of Pittsburgh
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