Braden Eddy
Bloomington,IN
Summary
Proven leader in enhancing operational efficiency and customer satisfaction at Keller Williams Realty, with a knack for data analysis and problem-solving. Excelled in mentoring staff and streamlining processes, significantly boosting team performance. Skilled in SQL databases and fostering team collaboration, adept at turning insights into actionable improvements. A passion for continuing education being accessible to everyone, fostering an inclusive environment, with a high level of quality and professionalism.
Overview
9
9
years of professional experience
Work History
Bar Lead
Anthem (IMP)
Washington, DC
07.2022 - 06.2024
- Trained and mentored new bartenders, resulting in improved staff performance and overall team collaboration.
- Assisted in marketing efforts for the establishment by creating engaging social media content featuring signature cocktails and promotions.
- Streamlined bar operations by revising standard operating procedures for greater efficiency and consistency.
- Enhanced guest experience by providing exceptional service and maintaining a clean, welcoming environment.
Bar Manager
Purple Patch
Washington, DC
01.2015 - 02.2021
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Streamlined inventory management for optimal stock levels and reduced waste.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
- Increased revenue with creative marketing initiatives and promotional events.
- Managed financial aspects of the business, including budgeting, forecasting, and reporting.
- Improved customer service rankings by resolving issues quickly and accurately.
Operations Manager
Keller Williams Realty
Washington, DC
03.2017 - 03.2020
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Analyzed and reported on key performance metrics to senior management.
- Facilitated smooth collaboration between departments through clear communication channels.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Increased profit by streamlining operations.
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
Education
Bachelor of Arts - Music Education
Eastern Michigan University
Ypsilanti, MISkills
- Data Analysis
- Excel Functions
- Analytical Problem Solving
- Attention to Detail
- SQL Databases
- Data Cleaning
Timeline
Bar Lead
Anthem (IMP)
07.2022 - 06.2024
Operations Manager
Keller Williams Realty
03.2017 - 03.2020
Bar Manager
Purple Patch
01.2015 - 02.2021
Bachelor of Arts - Music Education
Eastern Michigan University