Braden Hargus
Fayetteville,AR
Summary
A highly organized and results-driven professional with 5+ years of experience in operational logistics, administrative leadership, and client relationship management. Demonstrated expertise in managing complex schedules, driving business growth through strategic planning, and delivering exceptional customer service. Proven ability to handle sensitive documentation, utilize advanced digital tools (Salesforce, Excel, Retail Link), and support executive-level teams in fast-paced environments. Committed to providing a personalized, "human-centered" client experience that fosters long-term loyalty and branch success.
Overview
6
6
years of professional experience
Work History
Program Manager
Pedal Kids USA
Bentonville, Arkansas
01.2024 - Current
- Operational Leadership: Direct end-to-end logistics for multiple sites, managing master calendars, and complex scheduling for 40+ participants and 10+ staff members.
- Account & Relationship Management: Act as the primary liaison for external stakeholders and partners, achieving a 90%+ partner renewal rate through proactive communication and trust-building.
- Business Growth: Driven by a "Growth Mindset," maintained an 85%+ enrollment rate and monitored financial reporting, including revenue vs. fees and retention data.
- Client Satisfaction: Consistently achieved a Parent NPS (Net Promoter Score) of 8+ by delivering personalized service and ensuring all clients felt informed and understood.
Logistics Manager
37 North Expeditions
Bentonville, AR
09.2024 - 12.2024
- Event Marketing: Executed corporate partnership events for major clients (Walmart, Hilton), managing all logistics from initial contact to post-event follow-up.
- Digital Tools: Managed equipment software and fleet logistics, streamlining internal processes to improve operational efficiency.
- Client Concierge: Led operations at the Motto by Hilton, serving as a high-end concierge and providing expert customer service to diverse clientele.
Senior Administrative Executive
Zuru
Bentonville, Arkansas
09.2019 - 12.2023
- Administrative Strategy: Promoted from Intern to Senior Executive, overseeing daily office operations, budget tracking, and vendor invoice processing in a high-pressure corporate setting.
- Data Integrity: Utilized Retail Link/DSS and Item 360 to manage high-volume data, ensuring 100% accuracy in product content scores and inventory tracking.
- Project Coordination: Partnered with Sales Managers to meet strict deadlines for the Walmart/Sam’s Club Layout Centers, demonstrating extreme attention to detail and time management.
- Office Management: Managed the office budget and expense reporting, ensuring all financial documentation met compliance standards.
Education
Bachelor of Science - Recreation & Sports Management
University of Arkansas
Fayetteville, Arkansas, AR05-2024
Skills
- Client service excellence
- Operational Logistics
- Business Development
- Technical Proficiency
- Professionalism
- Process Optimization
Timeline
Logistics Manager
37 North Expeditions
09.2024 - 12.2024
Program Manager
Pedal Kids USA
01.2024 - Current
Senior Administrative Executive
Zuru
09.2019 - 12.2023
Bachelor of Science - Recreation & Sports Management
University of Arkansas