Summary
Overview
Work History
Education
Skills
Timeline
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Braden Hensley

Wichita,KS

Summary

Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

6
6
years of professional experience

Work History

Food Truck Manager

Crumble And Cream
08.2021 - 01.2024
  • Oversaw daily financial tasks such as cash handling, recordkeeping, and reporting to ensure accuracy and transparency in all transactions.
  • Streamlined order processing with improved systems organization, resulting in faster service times for customers.
  • Maintained high standards of cleanliness and sanitation, adhering to local health codes and regulations.
  • Boosted customer satisfaction by implementing creative menu options and streamlining food preparation processes.
  • Conducted regular equipment maintenance checks to prevent downtime due to malfunctions or breakdowns.
  • Enhanced team efficiency by developing comprehensive employee schedules and providing regular performance feedback.
  • Trained new staff members on company policies, procedures, and safety guidelines for smooth onboarding experiences.

Customer Service Representative

Hensley Insurance
02.2018 - 07.2021
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Education

High School Diploma -

Eisenhower High School
Goddard, KS
05.2015

Skills

  • Food Preparation

  • Cleanliness standards

  • Food presentation

  • Health regulations

  • Menu development

  • Vehicle Maintenance

  • Customer Service

  • Problem-Solving

  • Reliable and Responsible

  • Collaboration and Teamwork

  • Critical Thinking

  • Team Leadership

  • Money Handling

  • Safe Food Handling

  • Relationship Building

  • Calm and Pleasant Demeanor

  • Delegating Assignments and Tasks

  • Work Planning and Prioritization

  • Supply Ordering and Management

  • Coaching and Mentoring

  • Conflict Resolution

  • Recruitment and hiring

  • Strategic Planning

  • Training and Onboarding

  • Staff Supervision

  • Inventory Management

  • Sales and Marketing

  • Managing Deliveries

  • Active Listening

  • Data Entry

  • Customer Relations

  • Problem Resolution

  • Call center experience

  • Computer Proficiency

  • Money handling abilities

  • Complaint Handling

  • Microsoft Excel

  • Complaint resolution

  • Payment Processing

  • Client Relations

Timeline

Food Truck Manager

Crumble And Cream
08.2021 - 01.2024

Customer Service Representative

Hensley Insurance
02.2018 - 07.2021

High School Diploma -

Eisenhower High School

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Braden Hensley