Braden McArthur
Tucson,AZ
Summary
Dedicated Customer Service and field operations professional with advanced knowledge of service delivery and proven diverse field operation abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
2025
2025
years of professional experience
Work History
Rf Installation Service Supervisor
Ting Fiber
Tucson, Arizona
07.2023 - 11.2024
- Monitored team's performance and gave feedback when necessary.
- Assisted with training and development of team member. Worked alongside direct reports to help them come up with solutions and build rapport and teamwork with all the cross functional teams
- Worked with a cross functional teams including Sales engineers, Customer Success Managers, Senior Tech Support, and the Engineering team to come up with unique solutions and solve problems for business customers. Deployed and performed troubleshooting on managed wireless solutions, in partnership with cross functional teams
- Conducted regular performance reviews for staff members, identifying areas for growth and providing constructive feedback.
- Established strong relationships with clients, ensuring their needs were met and promoting long-term loyalty.
- Handled customer complaints and inquiries.
- Updated job knowledge by attending workshops, training sessions and educational opportunities.
- Monitored inventory levels closely, optimizing stock management procedures for maximum cost-efficiency without compromising on part availability when needed.
- Streamlined service processes, resulting in increased efficiency and reduced operational costs.
- Oversaw appointment scheduling and dispatching, to optimally route technicians to fix customer outages in a timely manner with minimal downtime.
Fiber Optic Tech 2
Ting Fiber
11.2021 - 07.2023
- Fiber Optic installs and repairs for residential and commercial properties.
- Customer education regarding installation processes and steps, customer education on the products and services ting provided .
- Spliced fiber and performed testing using OTDRs and various other light meter testing equipment
- Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
- Assisted training end users on proper use of hardware and software to deliver excellent customer service.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Inspected equipment to diagnose operational issues.
- Conducted site surveys to validate customer's infrastructure deliverables.
- Researched and recommended network and data communications hardware and software.
- Planned layouts and ran cable into buildings and through walls, attics, and crawl spaces.
- Performed troubleshooting and equipment testing to identify and correct problems end to end and network-wide.
- Outside plant construction and maintenance
Fiber Optic Installer
TDS Telecommunications
03.2020 - 10.2021
- Adhered to safety policies and procedures to install or remove IP set-top devices, optical network terminals and wireless access points.
- Performed troubleshooting and equipment testing to identify and correct problems end to end and network-wide.
- Conducted site surveys to validate customer's infrastructure deliverables.
- Researched and recommended network and data communications hardware and software.
- Planned layouts and ran cable into buildings and through walls, attics, and crawl spaces.
- Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, and VOIP services
- Responded to service requests during and after business hours.
- Demonstrated leadership skills in managing projects from concept to completion.
- Cultivated interpersonal skills by building positive relationships with others.
- Worked well in team settings, providing support and guidance.
- Proven ability to develop and implement creative solutions to complex problems.
- Managed time efficiently in order to complete all tasks within deadlines.
- Safely operated bucket truck and ran aerial fiber drops.
Directv Technician
DIRECTV
Spokane Valley , WA
5 2015 - 2 2020
- Maintained quality assurance and customer satisfaction objectives.
- Organized work to meet demanding production goals.
- Completed job reports and logs immediately following service calls.
- Performed complex mechanical alignments and equipment calibration to meet quality standards.
- Drafted preventive maintenance schedule to support equipment longevity.
- Tested components and systems to evaluate performance and identify concerns.
- Inspected equipment to identify areas of wear or causes of malfunctions.
- Helped to beta test different dispatch console applications. Worked with engineering department to improve upon the application user friendly capabilities
- Performed professional installations in any and all weather conditions safely and efficiently.
- Performed lead tech duties such as training new hires and existing techs on new technologies.
- Maintained compliance with regulatory standards and safety requirements.
Directional Bore Crew Locator and Operator
Earth Energy
02.2014 - 02.2015
- Safely operated a directional drill, excavator,backhoe, and other heavy machinery.
- Located for the operator to have a safe and effective bore shot
- Located underground utilities with hydro excavation.
- Performed required maintenance on heavy machinery and equipment
- Followed all DOT requirements transporting equipment to and from job sites.
Skills
Safety practices
Documenting activities
Educating customers
Configuring equipment
Device Installation
Troubleshooting systems
Software Proficiency
Active Listening
Excellent Communication
Interpersonal Communication
Good Telephone Etiquette
Team building
Decision-Making
Extreme patience
Timeline
Rf Installation Service Supervisor
Ting Fiber
07.2023 - 11.2024
Fiber Optic Tech 2
Ting Fiber
11.2021 - 07.2023
Fiber Optic Installer
TDS Telecommunications
03.2020 - 10.2021
Directional Bore Crew Locator and Operator
Earth Energy
02.2014 - 02.2015
Directv Technician
DIRECTV
5 2015 - 2 2020
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