Summary
Overview
Work History
Education
Skills
Timeline
Generic

Braden Pavolini

Lynchburg,VA

Summary

Dynamic professional with extensive experience in quality assurance and customer service at Terry Craddock Hotel. Demonstrated success in inventory management and team leadership, significantly improving guest satisfaction through effective complaint resolution. Strong commitment to maintaining high standards of cleanliness and safety regulations across all operations.

Overview

17
17
years of professional experience

Work History

Assistant Executive Housekeeper

Terry Craddock Hotel
Lynchburg, Virginia
03.2024 - Current
  • Conducted regular inspections of guest rooms to ensure cleanliness standards are met.
  • Conducted regular inspections to ensure cleanliness standards are being upheld.
  • Analyzed feedback from guests regarding housekeeping service quality and implemented changes accordingly.
  • Monitored inventory levels of supplies and placed orders when necessary.
  • Resolved customer complaints in a professional manner.
  • Inspected guestrooms to ensure they met hotel standards.

Custodian

StarTek
Lynchburge, VA
06.2016 - 05.2017
  • Operating floor buffers, pressure washers, carpet cleaners, vacuums, ladders, snow blowers, leaf blowers safely.
  • Completing daily logs detailing work performed each day; updating records of supplies used during shifts.
  • Maintaining an organized storage area for custodial supplies and equipment; ordering additional items when needed.
  • Sweeping, mopping, and vacuuming floors; cleaning bathrooms, kitchens, and other common areas; emptying trash cans and disposing of waste appropriately.
  • Ensuring all equipment is properly maintained and serviced regularly according to manufacturer guidelines.
  • Disinfecting high-touch areas including doorknobs, handrails on stairs, escalators, and elevator buttons.
  • Setting up chairs and tables for events taking place in the building's common areas; organizing supplies for upcoming events.

Prep Cook

Moe's Southwest Grille
Lynchburg, Virginia
06.2008 - 07.2016
  • Prepared ingredients for use in cooking, such as washing, peeling, cutting and slicing vegetables.
  • Communicated effectively with fellow staff members regarding meal preparations.
  • Maintained an accurate inventory of supplies needed for daily operations.
  • Assisted in serving meals to customers as needed.
  • Ensured that all dishes were prepared correctly by tasting them before serving.
  • Cleaned and sanitized work areas and equipment to ensure food safety standards.
  • Kept the kitchen area clean at all times during shifts.
  • Checked freshness of food and ingredients prior to use.
  • Organized walk-in coolers and freezers according to established guidelines.
  • Trained new employees on proper techniques of preparing meals safely.
  • Discarded spoiled food items immediately following established procedures.
  • Checked completed orders for correct quantity and quality.
  • Set up work stations prior to opening to minimize prep time.
  • Distributed food to service staff for prompt delivery to customers.

Education

Bachelor of Arts - Business Administration and Management

American InterContinental University
Schaumburg, IL
01-2022

Skills

  • Inventory management
  • Quality assurance
  • Customer service
  • Team leadership
  • Equipment upkeep
  • Safety regulations

Timeline

Assistant Executive Housekeeper

Terry Craddock Hotel
03.2024 - Current

Custodian

StarTek
06.2016 - 05.2017

Prep Cook

Moe's Southwest Grille
06.2008 - 07.2016

Bachelor of Arts - Business Administration and Management

American InterContinental University

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