Summary
Overview
Work History
Education
Skills
Awards
Timeline
Generic

BRADEN POGUE

Spokane

Summary

Retail management professional prepared to drive store success through effective leadership. Recognized for fostering collaborative team environments and achieving operational goals. Known for reliability and adaptability, ensuring seamless alignment with business needs. Expertise in inventory management and customer service excellence.

Overview

15
15
years of professional experience

Work History

Retail Store Manager

Mattress Land of WA
02.2019 - 07.2025
  • Meet and exceed monthly sales and customer experience KPIs
  • Maintain on-going customer relationships, handled situations which may require adaptation of response or extensive research for customer issue resolution
  • Demonstrating sleep/wellness products and services to customers
  • Building a complete sleep solution to fit customer needs
  • Providing a memorable customer experience to build a lasting relationship
  • Delivering a hands-on customer experience to familiarize customers with products
  • Led daily operations, ensuring compliance with company policies and delivering exceptional customer service.
  • Developed and implemented staff training programs to enhance team performance and product knowledge.

Assistant Sales Manager

AT&T MOBILITY
06.2016 - 01.2019
  • Help aid and coach consultants to provide the best possible customer experience
  • Help resolve and escalate any billing or service issues
  • Inspired and motivated 12+ direct reports to accomplish company sales initiatives goals and quotas in a highly visible corporate AT&T Retail location
  • Supervise overall daily operations store duties such as hiring, development, discipline, and scheduling of employees to ensure an extraordinary customer experience and maintain quality store operations
  • Maintain inventories at adequate levels, promote sales and appearance of merchandising

Retail Sales Consultant

AT&T MOBILITY
10.2013 - 06.2016
  • Built rapport with customers to help generate repeat business to increase revenue
  • Assisted customers in familiarizing themselves with products and services, as well as a full demonstration on how to utilize them
  • Met and exceeded sales goals on a monthly basis while providing a great customer experience

Assistant Manager/Wireless Sales Representative

T-MOBILE
02.2010 - 08.2013
  • Effectively delivered post-sale care services to provide exceptional customer service in wireless and wired services
  • Successfully managed one of highest producing stores in Spokane market
  • Created a positive environment, resulting in increased sales and customer satisfaction
  • Delivered presentations to small-mid sized businesses to increase market penetration

Education

Bachelors of Art - Mathematics

GONZAGA UNIVERSITY
Spokane, Washington
01.2006

Skills

  • Results Oriented - Ability to achieve provided targets
  • Ability to influence, lead and delegate to others
  • Coaching & Development
  • Ability to build relationships
  • Team Player
  • Proficient in Microsoft Word, Power Point and Excel
  • Organized individual; ability to manage several accounts and projects simultaneously
  • Customer service
  • Strong multi-tasking
  • Retail operations
  • Problem-solving
  • Sales leadership
  • Stock management
  • Goal setting
  • Detail-oriented
  • Staff management

Awards

Mattress Land #1 ranked sales store from 2020-present, AT&T #1 Ranked RSC - Eastern Washington District (2014, 2015, 2016), Director’s Cut Award Recipient (2014, 2015), Summit Award Winner (2014), T-Mobile #1 Ranked Sales Rep – Pacific Northwest (2012), T-Mobile Winners Circle - Top 10% of Sales Representatives (2012), #1 Ranked Sales Rep in Eastern Washington (2011, 2012)

Timeline

Retail Store Manager

Mattress Land of WA
02.2019 - 07.2025

Assistant Sales Manager

AT&T MOBILITY
06.2016 - 01.2019

Retail Sales Consultant

AT&T MOBILITY
10.2013 - 06.2016

Assistant Manager/Wireless Sales Representative

T-MOBILE
02.2010 - 08.2013

Bachelors of Art - Mathematics

GONZAGA UNIVERSITY

Similar Profiles

CREATE PROFILE