Braden Skelton
Fort Worth,TX
Summary
A dynamic leader with a proven track record at GF Hotels & Resorts, I excel in strategic planning, organizational development, and driving operational excellence. Leveraging skills in business development and cost savings, I've led teams to achieve top performance metrics and fostered a culture of continuous improvement, enhancing guest satisfaction and profitability.
Overview
11
11
years of professional experience
Work History
Vice President of Operations
GF Hotels & Resorts
04.2024 - Current
- Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
- Managed cross-functional teams to ensure seamless collaboration for optimal business outcomes.
- Championed employee development programs to enhance skills, increase retention rates, and build a high-performance workforce.
- Supported project management team for optimal performance.
- Identified opportunities to improve business process flows and productivity.
- Developed strategic plans that aligned with organizational goals, ensuring long-term growth and sustainability.
- Supported Executive Team in reviewing, identifying, and prioritizing strategic initiatives.
Area General Manager
GF Hotels & Resorts
01.2019 - 04.2024
- Effectively over-see six properties: DoubleTree Fort Worth, Embassy Suites Lubbock, Sheraton Houston Intercontinental, DoubleTree Houston Intercontinental, Hyatt Place Dallas Park Central, Hyatt Place Rogers, AR
- Responsible for developing both operational leaders and sales leaders
- Identify operational processes inefficiencies and recommended necessary improvements
- Facilitated month-end closing processes, invoicing, journal entries and account reconciliations
- Review monthly financial results with partners and identify opportunities to improve profitability
- Attended weekly meetings with revenue management to position the hotel with a strong market share
- Responsible for the accounting department, including financial reporting, cash, accounts payable, accounts receivable, payroll, intercompany, fixed assets, and operational/cost accounting
- Manage staff of 75 to 115 employees in various departments such as front desk, food & beverage, housekeeping, laundry, and maintenance
- Improved YOY of Quality Assurance in all three major categories
- Inspect grounds, facilities, and equipment routinely to determine the necessity of repairs or maintenance
Director of Rooms
Fairmont
02.2018 - 08.2019
- Implemented continuous training and role play training
- Created a yearly role play calendar with daily training topics for a continuous training
- Implemented Customer Service pledge card for all employees to always keep on them
- Used this as a training tool to achieve great customer service
- Work hand in hand with Revenue Managers to achieve sale out efficiency
- Conduct weekly Management meetings as well as one on ones
- Coordinate incentive programs
- Maintaining high Guest Satisfaction scores by continuous training and role play training
- Maintain monthly Expenses Budgets to consistently achieve GOP goals
- Work with Sales and Revenue team to create a forecast within 4% of actual sales
- Bi-weekly Payroll
- Conduct monthly staff meetings with all departments’ staff
- Review employee performance and conduct one on ones for development
- Oversee Rooms 30, 60, 90 days forecast to ensure GOP levels met monthly/quarterly
General Manager
NewcrestImage
02.2016 - 02.2018
- Renovation/Grand Re-Opening General Manager
- Achieved two consecutives outstanding
- Efficiently lead the hotel to a #1 ranking on TripAdvisor
- Successfully motivated a team of 15-20 team members and leaders to achieve goals
- Completed tasks to ensure hotel completed renovation on scheduled date
- Ensure that the hotel exceeds NewcrestImage and Brand Standards for guest satisfaction
- Provide a safe working environment, in compliance with OSHA/SMDS standards
Assistant General Manager
Hampton Inn & Suites
02.2016 - 02.2018
- Member of pre-opening team
- Resolves customer complaints in a manner consistent with company policy
- Synchronizes with brand standards for on-the-job training of new associates
Front Office Manager
DFW Airport Marriott South
01.2014 - 02.2016
- Maintaining high Guest Satisfaction scores by continuous training and role play training
- Achieved two consecutives outstanding
- Created a Customer Service pledge card for all Front Office employees to always keep on them
- Used this as a training tool to achieve great customer service
- Successfully motivated a team of 15-20 team members achieve goals
- Ensure that the hotel exceeds Brand Standards for guest satisfaction
- Bi-weekly payroll for all front office team
- Review employee performance and conduct one on ones for development
- Coordinate Front Office incentive programs
Education
Associate of Arts -
University of Arkansas
Fayetteville, ARSkills
- Strategic planning and execution
- Organizational Development
- Cost analysis and savings
- Business Development
Timeline
Vice President of Operations
GF Hotels & Resorts
04.2024 - Current
Area General Manager
GF Hotels & Resorts
01.2019 - 04.2024
Director of Rooms
Fairmont
02.2018 - 08.2019
General Manager
NewcrestImage
02.2016 - 02.2018
Assistant General Manager
Hampton Inn & Suites
02.2016 - 02.2018
Front Office Manager
DFW Airport Marriott South
01.2014 - 02.2016
Associate of Arts -
University of Arkansas
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