Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills.
Work History
Claim Specialist - Total Loss
2 Years 7 Months
State Farm | 01.2024 - Current
Managed end-to-end total loss claims, guiding customers through settlements and coordinating with adjusters, vendors, and salvage partners.
Handled a high-volume inventory while prioritizing timely resolutions and accurate documentation.
Leveraged claims tools and resources to investigate losses, calculate settlements, and close files efficiently.
Enhanced claim resolution times by effectively coordinating with repair shops, appraisers, and other involved parties.
Claims Intern
8 Months
State Farm | 05.2023 - 01.2024
Learned and operated claims management platforms to support efficient case handling and documentation.
Assisted customers through claim intake and resolution, communicating status updates and coordinating with adjusters.
Prepared and maintained accurate claim files to ensure compliance with company procedures.
Student IT Tech Support
1 Year 8 Months
Illinois State University | 09.2021 - 05.2023
Provided technical support to faculty and staff, troubleshooting hardware, OS, and common software issues.
Configured and deployed new workstation for onboarding staff.
Connected and supported departmental devices (printers, scanners, AV equipment) and trained users on basic operation.
Maintained and reconciled device inventory records to track deployments and support lifecycle management.
Education
Bachelor of Science - Business Information Systems
Illinois State University | Normal, IL | 12-2023
Sequence: Business Analytics
Associate of Science - General Studies
Kaskaskia College | Centralia, IL | 05-2021
Skills
SQL
Microsoft Excel
Microsoft Word
Visual Basic
Verbal communication
Critical thinking
Time management
Documentation skills
Timeline
Claim Specialist - Total Loss
State Farm
01.2024 - CurrentRead More
Claims Intern
State Farm
05.2023 - 01.2024Read More
Student IT Tech Support
Illinois State University
09.2021 - 05.2023Read More
Illinois State University
Bachelor of Science from Business Information Systems
Total Loss Claim Specialist at STATE FARM MUTUAL AUTOMOBILE INSURANCE COMPANYTotal Loss Claim Specialist at STATE FARM MUTUAL AUTOMOBILE INSURANCE COMPANY