Summary
Overview
Work History
Education
Skills
Timeline
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Braden Winkelman

Crystal,MN

Summary

Dynamic Site/Warehouse Manager at Mango Entertainment with a proven track record in enhancing team performance and customer satisfaction. Skilled in operations management and staff training, I successfully redesigned warehouse layouts to optimize processes, ensuring compliance with safety standards while fostering a collaborative work environment.

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

4
4
years of professional experience

Work History

Site/Warehouse Manager

Mango Entertainment
04.2021 - Current
  • Trained new staff on safety protocols and operational procedures, enhancing team performance.
  • Conducted regular inspections to ensure compliance with safety regulations and company standards.
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.
  • Maintained a safe work environment by enforcing strict adherence to OSHA guidelines and company policies.
  • Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
  • Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.
  • Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
  • Boosted customer satisfaction through timely order fulfillment and accurate inventory tracking.
  • Coordinated with vendors to verify timely delivery of materials and supplies, avoiding delays.
  • Communicated regularly with cross-functional teams to improve coordination between departments.
  • Enhanced employee productivity, implementing effective scheduling and task delegation strategies.
  • Improved delivery plans with strong scheduling knowledge, organizational skills, and route development expertise.

Store Associate

Target
11.2024 - Current
  • Assisted customers with product selection and inquiries, ensuring a positive shopping experience.
  • Maintained inventory levels through regular stock checks and reorder processes.
  • Operated point-of-sale systems accurately to process transactions efficiently.
  • Resolved customer complaints promptly, fostering loyalty and satisfaction among clientele.
  • Collaborated with team members to streamline operations and optimize workflow during peak hours.
  • Conducted daily cash reconciliation, ensuring accuracy in financial reporting and accountability.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
  • Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
  • Increased customer satisfaction by providing efficient and friendly service while handling transactions.
  • Worked closely with fellow associates to create a positive work environment, fostering teamwork and mutual support.

Assistant Store Manager

Breakout Games
03.2024 - 06.2025
  • Supervised daily operations, ensuring compliance with company policies and procedures.
  • Trained and mentored new staff, enhancing team performance and service quality.
  • Coordinated visual merchandising efforts, creating engaging displays that attracted customer attention.
  • Resolved customer inquiries and complaints, fostering a positive shopping experience and brand loyalty.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Created and maintained safe and secure work environments for employees.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.

Education

Master of Science - Forensic Psychology

Capella University
Minneapolis, MN
06-2025

Bachelor of Arts - Digital Video Production

Institute of Production And Recording
Edina, MN
12-2020

Skills

  • Customer service
  • Customer assistance
  • Cash handling accuracy
  • Attention to detail focus
  • Team leadership
  • Time management
  • Decision-making
  • Verbal and written communication
  • Complex Problem-solving
  • Staff training and development
  • Task delegation
  • Goal setting
  • Staff management
  • Operations management
  • Project management
  • Shift scheduling
  • Conflict resolution
  • Negotiation
  • Friendly, positive attitude
  • Teamwork and collaboration
  • Problem-solving
  • Attention to detail
  • Flexible and adaptable
  • Dependable and responsible
  • Multitasking Abilities
  • Critical thinking
  • Computer skills
  • Calm under pressure
  • Active listening

Timeline

Store Associate

Target
11.2024 - Current

Assistant Store Manager

Breakout Games
03.2024 - 06.2025

Site/Warehouse Manager

Mango Entertainment
04.2021 - Current

Master of Science - Forensic Psychology

Capella University

Bachelor of Arts - Digital Video Production

Institute of Production And Recording

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Braden Winkelman