Result driven supply chain dispatcher/ manager. With a strong background in both logistics and customer success. Demonstrating a keen ability to analyze data and resolve complex situations swiftly and effectively. Known for fostering strong relationships and communicating clearly in various settings. Thriving in fast paced, team oriented environments and adaptable to non-traditional working hours.
Supervise daily operations to ensure efficient and timely delivery of goods. Managing a fleet of vehicles and coordinating with drivers to optimize routes and schedules. Monitor KPIs for operational metrics to assess performance, analyze market trends, and identify areas for improvement. Identify and address operational issues and disruptions, implementing effective solutions to minimize impact on delivery schedules.
Administer exceptional support to customers via phone, and email addressing inquiries, resolving issues, and ensuring a positive experience. Diagnosed and resolved customer concerns efficiently, leveraging product knowledge and problem-solving skills to deliver effective solutions. Maintained in-depth knowledge, along with cross functioning collaboration of company products and services to offer accurate information and guidance to customers.
Provided attentive and professional customer service, ensuring a positive dining experience for all my guests. Exemplified my leadership abilities, by helping deliver other team members food and beverages at times in need. Built strong business relationships to all guests, suggesting additional items and specials to enhance the dining experience and increase sales.