BRADEY WEBBER
Las Vegas
Summary
Customer Service advocate with significant experience in leading teams and providing outstanding service. Skilled in resolving complex inquiries and handling escalated issues, fostering robust client relationships. Achievements include high levels of customer satisfaction and effective conflict resolution, contributing to overall business success.
Overview
7
7
years of professional experience
Work History
Valet
Cosmopolitan Of Las Vegas
07.2023 - 04.2025
- Responded promptly to customer inquiries regarding directions, events, restaurants.
- Operated courtesy shuttles transporting guests to and from various locations on the property grounds.
- Handled difficult situations calmly and professionally in order to maintain a positive relationship with guests.
- Communicated regularly with management about any issue that could affect the level of service provided to customers.
- Provided parking services in a timely manner, including valet parking, self-parking, and shuttle services.
- Issued ticket stubs and gave customers matching stub for locating parked vehicles.
- Parked and retrieved guest vehicles quickly to avoid long wait times.
- Utilized proper safety protocols when operating motor vehicles or handling customer belongings.
- Followed company policies related to guest satisfaction standards and procedures.
Shift Leader
In-N-Out Burger
03.2020 - 06.2023
- Confirmed accuracy of daily sales reports before submitting them to management for review.
- Monitored employee performance and provided feedback for improvement.
- Scheduled team members for shifts based on business needs and customer demand.
- Adhered to all health code regulations while preparing food items for customers.
- Assisted in training new employees on shift operations.
- Handled customer inquiries in a timely manner while providing accurate information regarding menu items and promotions.
- Managed inventory levels by monitoring stock levels, ordering supplies when necessary, and ensuring product quality was up to standard prior to use or sale.
- Participated in store-wide marketing initiatives designed to increase customer traffic or boost sales revenue.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
Shift Manager
Raising Cane’s Restaurants
09.2018 - 05.2020
- Resolved customer complaints in a timely manner.
- Verified that all tables were properly set with appropriate condiments and other items prior to seating customers.
- Ensured compliance with food safety objectives and quality control standards throughout shift operations.
- Monitored cash registers during shifts to ensure accuracy of transactions.
- Handled closing procedures including counting money in drawers at end of shift.
- Attended regular meetings with management staff to discuss any changes or new policies implemented by corporate office.
- Assigned tasks to staff members and monitored their performance.
- Trained new employees on proper customer service techniques and food handling protocols.
- Created weekly reports regarding sales figures, labor costs and other expenses related to the restaurant's operations.
- Developed schedules for staff members based on customer demand.
Education
High School Diploma -
Liberty
Las Vegas, NVSkills
- Vehicle operation
- Parking coordination
- Customer service
- Ticketing system
- Conflict resolution
- Time management
- Cash handling
- Inventory management
- Effective communication
- Staff training
- Schedule management
- Team leadership
- Food safety
- Performance monitoring
- Problem solving
- Complaint handling
- Waste reduction
- Staff motivation
- Cash handling oversight
- Staff scheduling
Timeline
Valet
Cosmopolitan Of Las Vegas
07.2023 - 04.2025
Shift Leader
In-N-Out Burger
03.2020 - 06.2023
Shift Manager
Raising Cane’s Restaurants
09.2018 - 05.2020
High School Diploma -
Liberty