Bradford Berry
Euless,TX
Summary
I am a a highly-motivated employee with desire to take on new challenges. I have a very strong worth ethic, adaptability and exceptional interpersonal skills which I being to every task. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
9
9
years of professional experience
Work History
NA Service Coordinator/Project Manager
ADT Security
Irving, TX
04.2023 - 02.2024
- Coordinated service schedules and appointments with clients.
- Provided customer service to ensure client satisfaction.
- Maintained accurate records of services provided for each client.
- Handled incoming calls and inquiries from customers regarding services offered.
- Researched, identified and resolved customer complaints in a timely manner.
- Worked closely with other departments within the company to ensure successful completion of projects.
- Reviewed invoices for accuracy prior to submission for payment processing.
- Ensured compliance with all relevant regulations pertaining to service operations.
- Provided timely feedback to management on service failures and customer concerns.
- Monitored email and phone communication to provide prompt responses and solutions.
- Communicated with customers upon service completion to answer final questions and determine level of customer satisfaction.
- Identified methods to improve customer experiences, meeting or exceeding expectations.
- Followed up with technicians and managers to receive and communicate status updates.
- Confirmed completed or closed work order by reviewing notes and following up on pending items.
- Managed emergency service requests by communicating schedules and expediting parts shipments and repairs.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Conferred with project personnel to identify and resolve problems.
Junior Title Officer
First American Mortgage Solutions
Irving, TX
06.2018 - 09.2022
- Assisted attorney in title search operations and checked title issues in coordination with supervisor.
- Investigated and solved accuracy issues on titles, Affidavit of Heirship and power of attorney.
- Evaluated documents to determine property ownership.
- Reviewed real estate closing files to identify and correct errors.
- Ordered title reports for issuing title insurance, identified and resolved title defects and satisfied existing liens and encumbrances against property or principals.
- Reviewed surveys of Residential and Commercial properties an advised if there need to be corrections .
Title Curative Specialist
Mr.Cooper 365
Irving, TX
04.2015 - 11.2017
- Exceeded customer satisfaction by finding creative solutions to problems.
- Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
- Improved operations by working with team members and customers to find workable solutions.
Title Curative Specialist
First American
Southlake, TX
- Maintained regular communications with clients to discuss and resolve issues.
- Performed title searches, ordered reports and obtained clearance documents.
- Evaluated documents to determine property ownership.
- Processed and maintained title files, implementing security measures to protect data.
- Reviewed real estate closing files to identify and correct errors.
Curative Specialist
Fidelity National Title Insurance Company
Plano, TX
- Maintained regular communications with clients to discuss and resolve issues.
- Performed title searches, ordered reports and obtained clearance documents.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Assisted with customer requests and answered questions to improve satisfaction.
Education
Bachelor of Arts - Mass Communication
Shaw University
Raleigh, NC01.2004
Skills
- Title Examination
- Customer Service
- Reporting and Document Management
- Title Deeds
- Records Evaluation
- Basic mechanic's lien & bond claim statutes
- Document Retrieval Surveys
- Excellent Researching Abilities (that includes Lien searches and CAD)
- Local Filing Requirements Knowledge
- Objections and Exceptions
- Research and Analysis
- Conflict Resolution
- People Skills
- Proficient with Google Map
- Work with Sales/Branch Management to gather all required project and owner information
- Program follow-up and assessment
- Resource Utilization
- Status meetings
- Accurate Recordkeeping
- Meeting facilitation
- Telephone communication
- Goal Setting
- Problem-Solving
- Multitasking
- Experience in leadership
- Teamwork and Collaboration
- Problem-solving aptitude
- Effective Communication
- Time Management
- Professionalism
- Decision-Making
- Analytical Skills
- Interpersonal Skills
- Analytical Thinking
- Organizational Skills
References
References available upon request.
Timeline
NA Service Coordinator/Project Manager
ADT Security
04.2023 - 02.2024
Junior Title Officer
First American Mortgage Solutions
06.2018 - 09.2022
Title Curative Specialist
Mr.Cooper 365
04.2015 - 11.2017
Title Curative Specialist
First American
Curative Specialist
Fidelity National Title Insurance Company
Bachelor of Arts - Mass Communication
Shaw University
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