Bradford Kilby
Richmond,TX
Summary
Observant Customer Service Specialist skilled at managing customer needs, whether corporate, or cosmetology related.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Customer Service Specialist position. Ready to help team achieve company goals.
Overview
27
27
years of professional experience
Work History
Barber Stylist
Scoolboi Cutz
02.2002 - Current
- Maintained a clean and hygienic work environment by regularly sanitizing tools, equipment, and workstations.
- Developed long-lasting relationships with clients, resulting in a high rate of customer retention and loyalty.
- Enhanced client satisfaction by providing personalized haircuts and grooming services based on individual preferences.
- Boosted salon revenue through upselling various products and services, such as shaving creams, hair treatments, and styling products.
Multicultural Specialist Assistant
Beam Suntory
01.2016 - 11.2020
- Developed strong client relationships through consistent communication and attentive service.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Coordinated and executed marketing campaigns to generate new leads and sales opportunities.
Customer Service Representative
Golfsmith
04.1998 - 12.2001
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Temp Hire/ Ticket Reservation Agent
Canadian Airlines
04.1997 - 06.1998
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Improved customer satisfaction by promptly addressing inquiries and providing accurate information regarding reservations, cancellations, and modifications.
- Boosted revenue with upselling additional services such as room upgrades, meal plans, and special event bookings.
Education
Ph.D. - Barbering
Jays Technical Institute
Houston, TX02.2002
High School Diploma -
Hunters Lane High School
Nashville, TN05.1995
Skills
- Customer safety
- Verbal communication strength
- Quick Learner
- Client consultation
- Razor Shaving
- Hot towel treatments
- Fade mastery
- Networking expertise
- Promotions understanding
- Upselling Services
- Client Scheduling
- Appointment Scheduling
- Business Management
Timeline
Multicultural Specialist Assistant
Beam Suntory
01.2016 - 11.2020
Barber Stylist
Scoolboi Cutz
02.2002 - Current
Customer Service Representative
Golfsmith
04.1998 - 12.2001
Temp Hire/ Ticket Reservation Agent
Canadian Airlines
04.1997 - 06.1998
Ph.D. - Barbering
Jays Technical Institute
High School Diploma -
Hunters Lane High School
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