Bradford Mills
Customer Service
Plano,TX
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Knowledgeable and dedicated customer service professional with extensive experience in Customer Service and Technology industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
1
1
year of post-secondary education
1
1
Certificate
Work History
Customer Service Representative
Electronic Transaction Consultants
Richardson , Texas
08.2019 - 08.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Handled over 60 calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services
Customer Service Representative
AppleOne Employment Services
Plano, Texas
09.2018 - 08.2019
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Resolved 80 to100% issues over phone with customers daily.
Customer Service Representative
Great Lakes Higher Education Corporation & Affiliates
Plano, Texas
09.2015 - 10.2017
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
- Handled over 60 calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services
Education
Associate of Arts - Computer Networking And Telecommunications
Computer Education Institute
Los Angeles, CA 01.2000 - 07.2001
Skills
Sales expertise
undefinedCertification
MCAS - Microsoft Certified Application Specialist
Timeline
Customer Service Representative
Electronic Transaction Consultants
08.2019 - 08.2021
Customer Service Representative
AppleOne Employment Services
09.2018 - 08.2019
Customer Service Representative
Great Lakes Higher Education Corporation & Affiliates
09.2015 - 10.2017
Associate of Arts - Computer Networking And Telecommunications
Computer Education Institute
01.2000 - 07.2001
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