Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Bradford Remillard

Patrick Springs,VA

Summary

Results-oriented Branch Manager specializing in planning and managing total operations. Analytical and detail-oriented with over 8 years of experience as a manager and 15 years in the HVAC industry.

Overview

35
35
years of professional experience

Work History

Inside Sales Representative

F.W. Webb
08.2022 - 11.2024
  • Assisted in setting up new accounts, established customer credit and set up payment methods.
  • Collaborated with outside sales representatives, marketing and other departments to generate leads and close sales.
  • Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
  • Managed friendly and professional customer interactions.
  • Developed strategic relationships with existing customers by learning preferences and managing regular communications.
  • Nurtured long-term customer relationships through regular check-ins, keeping them informed of relevant updates and promotions.
  • Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
  • Streamlined sales process efficiency by maintaining accurate records of client interactions in CRM systems, ensuring seamless followup.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Presented professional image consistent with company's brand values.
  • Attended monthly sales meetings and quarterly sales trainings.
  • Informed customers of promotions to increase sales productivity and volume.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Answered customers' questions regarding products, prices, and availability.
  • Negotiated prices and terms of sales with potential customers to reach mutually beneficial agreement.
  • Attended meeting and sales events to learn latest developments and brainstorm new sales strategies.

HVAC Helper

U.S. Mechanical Co.
01.2021 - Current
  • Assembled air ducts, pipes, discharge valves and flues to central heating and cooling equipment.
  • Increased longevity of HVAC systems by performing preventive maintenance.
  • Installed components to improve HVAC system performance.
  • Disassembled broken, defective and worn out equipment to aid with repairs.
  • Inspected and tested machinery and equipment to diagnose malfunctions.
  • Cleaned and lubricated components to maintain optimal performance.
  • Utilized pressure gauges and soap-and-water solutions to test pipe and tubing joints for leaks.
  • Discussed heating and cooling system malfunctions with customers to isolate problems and verify corrected malfunctions.
  • Removed old equipment from customers' homes and cleaned up areas to prepare for new installations.

Branch Manager

Homans Associates LLC
01.2019 - 10.2020
  • This branch did over 30 million dollars yearly in sales.
  • Resolved escalated customer issues and boosted retention.
  • Assessed employee performance and developed improvement plans.
  • Uncovered and resolved strategic and tactical issues impacting sales management and business operations.
  • Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
  • Engaged employees in business processes with positive motivational techniques.
  • Interviewed and hired talented individuals with top-level strengths, improving organizational talent and skill set.
  • Supervised work of 6 Saales associates and 18 warehouse associates and drivers.
  • Gathered and reviewed customer feedback to improve operations.
  • Maintained friendly and professional customer interactions.

Customer Service and Order Fulfillment Manager

Homans Associates LLC
11.2015 - 01.2019
  • Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
  • Trained new staff on job duties, company policies and safety procedures for rapid onboarding.
  • Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
  • Kept all documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
  • Oversaw warehouse staff and maintained efficiency in fast-paced environment.
  • Led warehouse improvement initiatives to advance operational efficiencies and increase revenue.
  • Created and enforced detailed organization processes to increase quality service standards.
  • Managed scheduling and task delegation for 18-member warehouse team.

Branch Manager

Homans Associates LLC
09.2014 - 11.2015
  • First Branch Manager position. Smaller branch with 7 associates. Approximately 6.5 million yearly in sales.
  • All previously mentioned Branch manager responsibilities were also applied here.

Assistant Branch Manager

Homans Associates LLC
05.2012 - 11.2014
  • Maximized efficiency through effective resource allocation and employee management.
  • Supervised team of 4 branch employees and made recommendations regarding performance evaluations.
  • Facilitated customer satisfaction by executing personal communication and frequent follow-ups.
  • Trained and developed new team members in alignment with branch service standards and objectives.
  • Responded to customer concerns, working with manager to raise customer satisfaction ratings.

Counter Sales Representative

Homans Associates LLC
07.2008 - 05.2012
  • Performed all stock keeping processes and assisted in replenishing all items as per company policy.
  • Ticketed, arranged and displayed merchandise to promote sales and cleaned shelves, tables and counters.
  • Facilitated strategies to present and sell merchandise through regular product demonstrations.
  • Endorsed products by making recommendations and promoting specials, increasing overall sales.
  • Sold merchandise through effective customer service techniques and professional selling skills to reach productivity goals.
  • Operated cash register to accurately complete customer financial transactions.
  • Recommended, selected and helped locate or obtain specific merchandise based on customer needs and desires.
  • Forged and nurtured impactful relationships with customers to cultivate loyalty, boosting customer satisfaction.
  • Performed cold-calling and follow-ups with leads to secure new revenue.
  • Contacted customers to follow up on purchases and suggest additional purchase options.
  • Boosted brand awareness, implemented promotional campaigns and employed sales tactics for various products.
  • Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.
  • Assessed client needs to determine and suggest relevant product solutions in alignment with client budgets and schedules.
  • Maximized business potential by providing excellent customer service and ensuring client retention.
  • Interacted with problematic accounts, helping to build lasting rapport and boosting revenue opportunities.

Warehouse Worker

Homans Associates LLC
04.2006 - 07.2008
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
  • Alternated goods in inventory by observing first-in/first-out approach to keep shelves organized and properly stocked.
  • Loaded, unloaded and moved material to and from storage and production areas.
  • Operated company vehicles and heavy equipment with focus on safety and risk management.
  • Acknowledged safety issues and contacted branch manager regarding concerns and for quick resolution.
  • Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
  • Used forklifts and pallet jacks to relocate products.
  • Identified inadequate materials and faulty equipment and brought to supervisors' attention.
  • Performed general housekeeping and cleaning tasks, including, sweeping, pulling weeds, painting and power washing.
  • Prepared orders for shipment by systematically picking, packing and labeling merchandise.
  • Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
  • Transferred inventory to and from target destinations using forklifts and other transportation vehicles.
  • Readied product pallets for optimal storage and shipment, carefully organizing boxes and balancing weight.
  • Consistently lifted materials weighing as much as 100 pounds.
  • Kept all documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
  • Kept warehouse stations and equipment in good working order in line with OSHA requirements.
  • Recorded information, shortages and discrepancies to keep records current and accurate.
  • Managed product staging to efficiently transfer items between receiving, storage and shipping locations.
  • Wrapped pallets in shrink wrap prior to loading.
  • Checked packages and merchandise for damage and quickly notified vendors to request replacements.

Various

HITCHINER Manufacturing Co. Inc.
05.1990 - 06.2004
  • Began in shell building room, building, by hand, ceramic molds to be filled by alloys in the foundry.
  • Then moved to the foundry as puller of molds from ovens and pouring alloys into them.
  • After three years of training becoming melter.
  • Three years of melting and learning processes led to becoming group leader. Group lead for approximately 1-1/2 years then selected to help start a new facility.
  • In this new role assisted in establishing new procedures for an Automated Casting Facility. Procedures established were both on safety side as well as manufacturing.
  • This role was approximately 5 years.

Education

High School Diploma -

Marine Military Academy
Harlingen, TX

Skills

  • Sales professional
  • Human resources knowledge
  • Reporting Familiarity
  • Team Leadership
  • Goals and Performance
  • Staff Training
  • Approachable
  • Resourceful nature
  • Staff Management
  • Project Management
  • Team Player
  • Cash Handling
  • Customer service awareness
  • Sales expertise
  • Verbal/written communication

Additional Information

Honorably discharged veteran of The United States Marine Corp.

Timeline

Inside Sales Representative

F.W. Webb
08.2022 - 11.2024

HVAC Helper

U.S. Mechanical Co.
01.2021 - Current

Branch Manager

Homans Associates LLC
01.2019 - 10.2020

Customer Service and Order Fulfillment Manager

Homans Associates LLC
11.2015 - 01.2019

Branch Manager

Homans Associates LLC
09.2014 - 11.2015

Assistant Branch Manager

Homans Associates LLC
05.2012 - 11.2014

Counter Sales Representative

Homans Associates LLC
07.2008 - 05.2012

Warehouse Worker

Homans Associates LLC
04.2006 - 07.2008

Various

HITCHINER Manufacturing Co. Inc.
05.1990 - 06.2004

High School Diploma -

Marine Military Academy

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