Bradford Rossano
Louisville,OH
Overview
5
5
years of professional experience
1
1
Certification
Work History
Director of After Sales
Driverge
Akron, OH
09.2020 - Current
- Monitored daily operations of the aftersales department, ensuring all tasks were completed according to schedule.
- Drafted written communications such as letters or emails when addressing customer concerns or complaints.
- Resolved any escalated issues or complaints from customers in a timely manner while adhering to company guidelines.
- Implemented changes based on feedback from customers regarding their experiences with the company's products or services.
- Developed innovative solutions for complex problems encountered during the course of providing customer service.
- Assisted colleagues with troubleshooting technical issues related to product installation or usage.
- Maintained up-to-date knowledge of industry trends in order to provide better services for customers.
- Identified opportunities for process optimization by analyzing existing workflows related to aftersales activities.
- Conducted regular staff meetings with aftersales team to review performance objectives.
- Coordinated with sales representatives to ensure smooth transition of customer orders from sales to aftersales.
- Responded promptly and professionally to customer inquiries via phone, email or chat platforms.
- Provided training and support for new employees on aftersales procedures and best practices.
- Collaborated with other departments within the organization to ensure seamless integration between sales and aftersales teams.
- Managed aftersales team to ensure customer satisfaction and quality assurance.
- Enforced company policies and procedures related to customer service, complaints resolution, and product returns.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Recruited and trained new employees to meet job requirements.
- Analyzed business performance data and forecasted business results for upper management.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Education
Associate of Applied Business - Business
University of Akron
Akron, OH06-1988
Skills
- Customer service
- Team management
- Process optimization
- Technical troubleshooting
- Performance analysis
- Conflict resolution
Affiliations
- Camping
- Bike riding
- Old Cars
Languages
English
Full Professional
Certification
- ASE Parts SPecialist
- P2 Recertified
Accomplishments
- Lovit Award
References
References available upon request.
Timeline
Director of After Sales
Driverge
09.2020 - Current
Associate of Applied Business - Business
University of Akron
Similar Profiles
Jose SantillanJose Santillan
Lead Fabricator at NorCal Vans / Driverge Vehicle InnovationsLead Fabricator at NorCal Vans / Driverge Vehicle Innovations
Colleen TanglerColleen Tangler
Post Anesthesia Care Unit RN at Aultman HospitalPost Anesthesia Care Unit RN at Aultman Hospital
Jacob WildsJacob Wilds
Senior Maintenance/Production Manager at RAM Innovative TechnologiesSenior Maintenance/Production Manager at RAM Innovative Technologies
Daniel LazartoDaniel Lazarto
Senior Supervisor at Chase BankSenior Supervisor at Chase Bank
Kimberly LewisKimberly Lewis
Interim Unit Director Invasive Heart Lab at Aultman Deuble Heart and Vascular HospitalInterim Unit Director Invasive Heart Lab at Aultman Deuble Heart and Vascular Hospital