Bradford William Crilly

Consultative sales

• Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
• Determined solutions for clients promptly and professionally.
• Oversaw deposits, processed financial transactions and maintained inventory.
• Identified and resolved complex issues by applying advanced analytical and troubleshooting strategies.
• Managed and established business accounts
• Managed and established public safety accounts
• Answered questions about store policies and addressed customer concerns.
• Balanced and organized cash register by handling cash, counting change, and storing coupons.
• Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
• Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
• Stocked merchandise, clearly labeling items, and arranging according to size or color.
• Trained and supervised new employees to use selling strategies and apply best practices.
• Maintained up-to-date knowledge of store sales, payment policies and security standards.
• Prioritized helping customers over completing other routine tasks in store.

.Customer first sales

• Developed professional relationships with customers to increase loyalty, retention and rapport.
• Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
• Prioritized helping customers over completing other routine tasks in store.
• Recommended complementary purchases to customers, increasing revenue.
• Conducted product demonstrations to highlight features and redirect objections to positive aspects.
• Managed cash register after end of shift to balance and record accurate transactions.
• Utilized upselling techniques to promote additional products and increase sales.
• Identified and resolved complex issues by applying advanced analytical and troubleshooting strategies.
• Answered product questions with up-to-date knowledge of sales and store promotions.

• The Flower shop at Pennington market
• Compared shipping orders and invoices against contents received to verify accuracy.
• Checked shipments for properly labelling and palletizing to reduce risk of damage.
• Recorded incoming and outgoing shipments for accurate tracking.
• Maintained accurate records of shipments, receipts and inventories for ease of tracking.
• Supported reporting, accounting and recordkeeping staff with accurate updates regarding shipment information.
• Processed required paperwork to expedite handling of shipped and received goods.
• Corresponded with carrier representatives to make arrangements and provide instructions for shipment and delivery of orders.

• Trained and mentored new and existing staff to achieve best practices.
• Resolved customer complaints promptly and professionally to maintain satisfaction.
• Created nightly shift task lists to assign duties to each employee.
• Guided and motivated night team by establishing and communicating responsibilities and duties to each team member.
• Processed customer orders quickly and accurately to meet dispatch targets.
• Assessed and adjusted staffing levels to meet operational demands.
• Supervised security personnel in upholding staff, customer and building safety.
• Implemented cost-saving measures to maximize profit margins.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Assisted in organizing and overseeing assignments to drive operational excellence.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
• Streamlined and monitored quality programs to alleviate overdue compliance activities.

• Monitored cash drawers in 2 checkout stations to verify adequate cash supply.
• Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
• Mentored team members to enhance professional development and accountability in workplace.
• Created employee schedules to align coverage with forecasted demands.
• Confirmed continual compliance with all applicable laws and regulations regarding store operations.
• Established and upheld high standards, promoting great customer service and assistance to guests.
• Implemented successful strategies to increase customer satisfaction.
• Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments.
• Evaluated and promptly resolved lodging facility operational issues.
• Booked large groups for weddings, seminars, conferences, and other events, providing best available room rates.
• Created and managed accurate occupancy forecasts and budgets.
• Fostered safe lodging environment with reliable and effective security services.
• Analyzed financial performance of property and adjusted strategies or processes as needed to improve outcomes.
• Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
• Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

. Picker,Packer & counter

• Organized storage areas to optimize materials movements and minimize labor hours.
• Executed quality control procedures to verify acceptable condition of goods.
• Coordinated warehouse organization scheme and product placements.
• Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
• Moved shipment materials to and from designated areas using lift and hand trucks.
• Unloaded pallets and deliveries and organized products in warehouse.
• Reduced safety hazards by maintaining clean and orderly warehouse environment.
• Operated forklift and other warehouse equipment to safely move and store goods.
• Verified orders by comparing names and quantity of items packaged with shipping documents.

• Promoted diabetic testing equipment & materials connected individuals diabetic testing equipment & testing strips
• Maintained accurate and complete records to document program activities and outcomes of inbound adverse testing numbers
• Developed and distributed health education materials to increase awareness and understanding of the freestyle and precision extra product line of glucometers and testing strips
• Participated in community outreach activities to promote health education initiatives.
• Answered product recall/ recycle questions
• Developed and implemented health education strategies to reach target audiences.
• Monitored and evaluated health education programs to verify quality and efficacy.
• Provided technical assistance to healthcare providers and organizations to improve health education services.

• Provided customers with information about availability and pricing.
• Handled billing information over phone.
• Assisted customers with making reservations and entered reservation details into computer system.
• Helped customers make accommodations to fit needs by suggesting different amenities and packages for individual circumstances.
• Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
• Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
• Worked closely with front desk to achieve full occupancy of property.
• Generated and reported performance metrics to management to inform decision-making.
• Prepared customer invoices, accepted payments, and processed refund and cancellation requests.
• Provided follow through on all calls with confirmations and dissemination of requested information.
• Produced and shared customer service reports to support management decision-making.