Bradi Sloan
Anaheim,CA
Summary
Result-driven professional with over 20 years of experience in the restaurant industry, adept in team leadership and strategic planning. Significantly enhanced team productivity and morale while fostering exceptional customer service, evidenced by orchestrating record-breaking sales and a 10% improvement in NPS scores. Specializes in organizing and streamlining operations while delivering top-tier customer service. Skilled in process improvement, effective communication, and problem-solving. Eager to bring these strengths to a finance company to improve organizational efficiency and drive success.
Overview
15
15
years of professional experience
Work History
Employee Training Coordinator
BJ's Restaurants Inc.
09.2009 - Current
- Managed a team of trainers, ensuring consistent delivery of high-quality instruction and content across all departments.
- Created a comprehensive training program focused on enlightened hospitality and effective compliant resolution, leading to a 10% improvement in overall NPS scores.
- Collaborated with department managers to identify skill gaps and create targeted training plans.
- Monitored progress of trainees, providing constructive feedback and additional support when necessary to ensure success in their roles.
Lead Server
BJ's Restaurant & Brewhouse
09.2009 - Current
- Delivered exceptional customer service, maintaining an NPS score of 97% or higher for the past 10 years.
- Managed high volume dining periods with effective time management and strong multitasking abilities.
- Addressed and resolved guests complaints promptly, fostering repeat business and guest loyalty.
- Implemented upselling techniques to boost average check size while still prioritizing guest satisfaction, leading to multiple Gold ROQ awards.
- Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
- Developed strong rapport with regular guests, encouraging repeat business through genuine connection-building efforts.
- Contributed to team success by consistently meeting or exceeding individual sales goals each month.
Restaurant Consultant
LifeFire Inc.
09.2018 - 03.2020
- Established strong relationships with suppliers to negotiate favorable terms on high-quality ingredients at competitive prices.
- Designed unique branding concepts that resonated with target customers while staying true to the restaurant''s identity.
- Advised on the implementation of technology solutions like online reservations systems or point-of-sale interfaces increasing efficiency.
- Reviewed business finances and back-end administrative procedures.
- Facilitated employee training sessions on topics such as food safety, customer service techniques, and conflict resolution strategies.
- Increased overall efficiency with innovative menu design and strategic pricing recommendations.
- Evaluated financial statements regularly spotting areas of concern.
- Identified operational bottlenecks through regular observation periods resulting in faster service times.
Restaurant Consultant
Pandor Artisan Bakery and Cafe
11.2017 - 03.2018
- Observed restaurant operations, watched staff interactions.
- Implemented an inventory system focused on storage conditions, ordering techniques, and effective communication between RTR and the restaurants, resulting in a 10% decrease in food cost after identifying and eliminating inventory issues such as excess ordering, poor storage, and theft.
- Created recipe cards, assisting with a food cost foundation and ensuring consistency and quality throughout all 4 restaurants.
- Organized a career fair that lead to 40 interviews, resulting in 15 hires that populated all 4 restaurants.
- Populated an inventory system using Smart System Pro.
- Created new business through community involvement by joining Old town Orange restaurant walk
Senior Manager
Bjs Restaurants Inc
01.2015 - 03.2016
- Provided strong leadership to enhance team productivity and morale.
- Improved productivity and morale by developing staff recognition and accountability programs.
- Reduced overhead costs through stringent controls on overtime and meal period expenditures.
- Led cross-functional teams to achieve sales goals, resulting in a record breaking sales day, week, and quarter.
- Orchestrated seating for a dining room with a capacity of 400 guests, optimized floor plans for better work flow, increasing table turn over rate by 1.5.
- Improved team performance by providing comprehensive training and fostering a collaborative work environment.
- Demonstrated exceptional adaptability in navigating complex situations or rapidly changing environments with ease.
- Promoted a culture of continuous learning through regular workshops, and training sessions for both the team and managers.
Education
Bachelor of Science - Business Administration And Management
Chapman University
Orange, CA05.2012
Skills
- Team Leadership and Cross-Functional Collaboration
- Talent Development
- Strategic Planning
- Exceptional Customer Service
- Problem Solving
- Effective Communication
- Process Improvement
Timeline
Restaurant Consultant
LifeFire Inc.
09.2018 - 03.2020
Restaurant Consultant
Pandor Artisan Bakery and Cafe
11.2017 - 03.2018
Senior Manager
Bjs Restaurants Inc
01.2015 - 03.2016
Employee Training Coordinator
BJ's Restaurants Inc.
09.2009 - Current
Lead Server
BJ's Restaurant & Brewhouse
09.2009 - Current
Bachelor of Science - Business Administration And Management
Chapman University
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