Bradlay Mabalo
Georgetown,TX
Summary
Rational IT specialist with over 2 years of experience enhancing operations for organizations through information systems solutions. Proven track record of transforming specific business goals related to growth and efficiency improvements into new system designs. Knowledgeable innovator known for recommending new technologies to enhance existing systems and introduce new systems.
Overview
4
4
years of professional experience
Work History
DSS Analyst- IT
HCL Technologies
09.2022 - Current
- Troubleshot and resolved problems with programs and systems.
- Work with ticketing on ServiceNow, prioritizing tickets.
- Revamped existing system to improve functionality or repurpose for new requirements.
- Adapted new technology and methods, enhancing program effectiveness.
- Lent technical expertise and recommendations to assess data analytics and bolster information management.
Retail Sales Consultant - POC
Xfinity Bridge Location
05.2020 - 07.2021
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
Education
Bachelor of Science - Computer Science
Southern New Hampshire University
Manchester, NH12.2023
Associate of Science - General Engineering
Edmonds Community College
Lynnwood, WA06.2020
Skills
- Operating systems: Windows, Linux, Issue Identification
- Tools: ServiceNow, MS Office , GitHub
- Programming languages: JAVA , C
Languages
French
Native or Bilingual
Timeline
DSS Analyst- IT
HCL Technologies
09.2022 - Current
Retail Sales Consultant - POC
Xfinity Bridge Location
05.2020 - 07.2021
Bachelor of Science - Computer Science
Southern New Hampshire University
Associate of Science - General Engineering
Edmonds Community College
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