Bradlee Jaye
Piedmont,OK
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Skills
- Revenue Generation
- Account development
- Client Relationships
- Coaching and mentoring
- Solution selling
- Staff Management
- Self-motivated professional
- Sales quota attainment
- Client Relationship Management
- Client Account Management
- Sales Consultation
- Business Development
Overview
9
9
years of professional experience
Work History
Technical Sales Representative
Dell Technologies
11.2019 - Current
- Increased product sales by effectively communicating technical specifications and benefits to potential clients.
- Provided exceptional customer service, addressing technical inquiries and resolving issues promptly.
- Developed strong relationships with key industry players, enhancing company reputation and market presence.
- Collaborated closely with engineering team to ensure accurate product knowledge for successful client demonstrations.
- Maintained up-to-date expertise in industry trends and competitor offerings, ensuring competitive edge in negotiations.
- Streamlined sales process by implementing CRM software, improving efficiency and lead management.
- Delivered comprehensive training sessions for new hires, equipping them with necessary skills for success in technical sales.
- Championed new product lines by educating customers on features, advantages, and applications relevant to their businesses.
Assistant Customer Service Manager
Cabelas
01.2018 - 10.2018
- Enhanced customer satisfaction by promptly addressing and resolving complaints and issues.
- Streamlined workflow processes for increased efficiency in handling customer inquiries and concerns.
- Coordinated staff schedules to maintain optimal coverage during peak service hours.
- Assisted in training new hires on company policies, procedures, and software systems to ensure seamless integration into the team.
- Conducted regular performance evaluations for team members, providing constructive feedback and coaching as needed to support professional growth.
- Maintained accurate cash balances by diligently counting currency, checks, and other negotiable instruments.
Client Care Coordinator
Bluepearl Emergency Pet Hospital
02.2016 - 12.2016
- Streamlined appointment scheduling for improved efficiency and increased client retention.
- Enhanced client satisfaction by promptly addressing concerns and providing personalized solutions.
- Applied strategic thinking skills when evaluating potential solutions or alternatives during critical decision-making processes affecting client experience.
- Assisted veterinarians in providing timely care to patients through effective communication and coordination of services.
- Increased accuracy of medical records by diligently updating patient information during each visit.
- Facilitated smooth daily operations by answering incoming calls, directing inquiries, and taking messages for veterinarians as needed.
Receptionist
Wilshire Gun
02.2015 - 12.2015
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Assisted in planning of office events and meetings, ensuring smooth execution and positive outcomes.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Contributed to team success by cross-training in various administrative roles, providing backup support when necessary.
Education
No Degree -
Oklahoma State University
Oklahoma City, OKHigh School Diploma -
Yukon High School
Yukon, OK05.2013
Timeline
Technical Sales Representative
Dell Technologies
11.2019 - Current
Assistant Customer Service Manager
Cabelas
01.2018 - 10.2018
Client Care Coordinator
Bluepearl Emergency Pet Hospital
02.2016 - 12.2016
Receptionist
Wilshire Gun
02.2015 - 12.2015
No Degree -
Oklahoma State University
High School Diploma -
Yukon High School
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