Summary
Overview
Work History
Education
Skills
Software
Timeline
Generic

Bradlee Phillips

Duncan,OK

Summary

Dynamic professional with a proven track record in customer service and inventory control, honed at Walmart and Basic Energy Services. Excelled in upselling and promotional support, enhancing revenue and customer satisfaction. Skilled in teamwork and verbal communication, adept at fostering positive customer relationships and efficient inventory management. Achieved consistent customer commendations for service excellence.

Overview

2025
2025
years of professional experience

Work History

Sales Associate

Walmart
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Solved customer challenges by offering relevant products and services.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Developed strong rapport with customers and created positive impression of business.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Recommended complementary purchases to customers, increasing revenue.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Used in-store system to locate inventory and place special orders for customers.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.

Lakes Technician

City of Duncan, OK
10.2022 - 12.2024
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Worked with diverse types of weather and ground conditions.
  • Checked, repaired and repacked survival equipment to meet specifications.
  • Liaised with internal departments to optimize productivity and efficiency.
  • Completed preventive maintenance on machines to enhance production and maintain quality.
  • Followed established procedures for inspection of belts, drives and motors, performing needed maintenance.
  • Managed maintenance activities, supervised staff, and inspected equipment.

Driver, Maintenance

Basic Energy Services
02.2018 - 04.2020
  • Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
  • Delivered goods and products to customer on time and in excellent condition.
  • Coordinated efficient routes to avoid delays and optimize schedules.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
  • Communicated with dispatchers and other personnel to coordinate transportation schedules.
  • Obtained signatures from customers upon delivery of goods.
  • Communicated with customers to provide delivery updates and confirm delivery locations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Updated logs and tracking documents accurately and according to schedule requirements.
  • Generated consistent referrals and repeat business by providing friendly and fast service.
  • Answered, scheduled, and responded to reservation calls at specific times and locations.
  • Inspected vehicle before and after trips to identify maintenance needs and handle regular upkeep.
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.

Education

Occupational Health And Industrial Hygiene

Southeastern Oklahoma State University
Durant, OK

Skills

  • Promotional support
  • Retail loss prevention
  • Upselling
  • Payment processing
  • Goal oriented
  • Inventory control procedures
  • Inventory tracking
  • Verbal/written communication
  • POS system operation
  • Order processing
  • Service oriented
  • Contact follow-up
  • Inventory control
  • Client account management
  • Excellent people skills
  • Product guidance
  • Teamwork and collaboration
  • Reliable and punctual
  • Customer service

Software

Computer programs excel Proficient typing skills

Timeline

Lakes Technician

City of Duncan, OK
10.2022 - 12.2024

Driver, Maintenance

Basic Energy Services
02.2018 - 04.2020

Sales Associate

Walmart

Occupational Health And Industrial Hygiene

Southeastern Oklahoma State University

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Bradlee Phillips