Bradleigh Miller
Floor Lead
Seattle,WA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Well versed in hiring, training, and organization.
Overview
6
6
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work History
Floor Lead
Saint Bread
9 2022 - Current
- Fostered high-quality customer service across team by modeling high standards and providing employees with positive direction and coaching.
- Coordinated special events and promotions within the store, attracting new customers and boosting overall sales figures.
- Collaborated with management on strategic initiatives to drive improvements in store performance and customer satisfaction levels consistently.
- Facilitated established training guidelines and curriculum for employee training.
Customer Experience Coordinator
Moved
10.2020 - 09.2022
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Trained new team members on company guidelines and best practices for exceptional customer service delivery.
- Resolved escalated customer issues, ensuring timely resolution and maintaining high levels of satisfaction.
Shop Manager
Molly Moons Homemade Ice Cream
01.2018 - 01.2020
- Streamlined store operations by delegating tasks efficiently to team members and monitoring progress regularly.
- Trained and guided team members to maintain high productivity and performance metrics.
- Collaborated with hiring managers to identify department hiring needs, recruitment sources and qualified applicants.
Education
Operation Nightwatch Volunteer
Seattle, WA 09.2022 - Current
Bachelor of Science - Psychology
Oglethorpe University
Atlanta, GA 05.2013 - 2017.05
Skills
Certification
Career Essentials in Administrative Assistance
Timeline
Operation Nightwatch Volunteer
09.2022 - Current
Customer Experience Coordinator
Moved
10.2020 - 09.2022
Shop Manager
Molly Moons Homemade Ice Cream
01.2018 - 01.2020
Bachelor of Science - Psychology
Oglethorpe University
05.2013 - 2017.05
Floor Lead
Saint Bread
9 2022 - Current
Similar Profiles
Alyssa WilliamsonAlyssa Williamson
Human Resources Intern at The Good Bread Company (MI Bread)Human Resources Intern at The Good Bread Company (MI Bread)
Liz BrackinLiz Brackin
General Manager at American Bread Company/ Panera BreadGeneral Manager at American Bread Company/ Panera Bread
Joseph G. Castle IIJoseph G. Castle II
Volunteer at Saint Peter's Food Pantry & Saint Ignatius of Antioch ChurchVolunteer at Saint Peter's Food Pantry & Saint Ignatius of Antioch Church
Jessica HernandezJessica Hernandez
Operations Manager at Compass Group Management GroupOperations Manager at Compass Group Management Group
Violette MitchellViolette Mitchell
Baker/Server at CinnaholicBaker/Server at Cinnaholic