Bradleigh Miller
Floor Lead
Seattle,WA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Well versed in hiring, training, and organization.
Overview
6
6
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work History
Floor Lead
Saint Bread
9 2022 - Current
- Fostered high-quality customer service across team by modeling high standards and providing employees with positive direction and coaching.
- Coordinated special events and promotions within the store, attracting new customers and boosting overall sales figures.
- Collaborated with management on strategic initiatives to drive improvements in store performance and customer satisfaction levels consistently.
- Facilitated established training guidelines and curriculum for employee training.
Customer Experience Coordinator
Moved
10.2020 - 09.2022
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Trained new team members on company guidelines and best practices for exceptional customer service delivery.
- Resolved escalated customer issues, ensuring timely resolution and maintaining high levels of satisfaction.
Shop Manager
Molly Moons Homemade Ice Cream
01.2018 - 01.2020
- Streamlined store operations by delegating tasks efficiently to team members and monitoring progress regularly.
- Trained and guided team members to maintain high productivity and performance metrics.
- Collaborated with hiring managers to identify department hiring needs, recruitment sources and qualified applicants.
Education
Operation Nightwatch Volunteer
Seattle, WA 09.2022 - Current
Bachelor of Science - Psychology
Oglethorpe University
Atlanta, GA 05.2013 - 05.2017
Skills
Relationship Building
Self Motivation
Adaptability and Flexibility
Customer Assistance
Certification
Career Essentials in Administrative Assistance
Timeline
Operation Nightwatch Volunteer
09.2022 - Current
Customer Experience Coordinator
Moved
10.2020 - 09.2022
Shop Manager
Molly Moons Homemade Ice Cream
01.2018 - 01.2020
Bachelor of Science - Psychology
Oglethorpe University
05.2013 - 05.2017
Floor Lead
Saint Bread
9 2022 - Current