Seasoned Production Supervisor and talented leader with experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing sales team while improving processes and increasing productivity. Bringing solid understanding of promotional product trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach. Looking to bring knowledge and abilities to dynamic, growth-oriented Operations role.
Overview
30
30
years of professional experience
Work History
Retired
At Home
09.2021 - Current
Adaptable and proficient in learning new concepts quickly and efficiently.
Skilled at working independently and collaboratively in a team environment.
Self-motivated, with a strong sense of personal responsibility.
Demonstrated respect, friendliness and willingness to help wherever needed.
Production Supervisor
Sonoma Promotional Solutions
10.2017 - 09.2021
Communicate with sales team members to keep projects on schedule
Established clear priorities and production quality standards with multiple overseas factory partners
Supervised all production phases from order entry to delivery
Evaluated incoming orders for quality and amounts ordered
Conducted routine inspections of incoming orders to check quality and compliance with established product specifications
Work directly with overseas factories to resolve production issues
Request periodic material testing to ensure products meet or exceed CPSIA and Prop 65 standards for hazardous materials
Determine specifics factories to produce Disney, McDonald's, Coca-Cola that have been audited to produce their products
Located and resolved problems with team production and performance to maintain consistent quality levels.
Enhanced processes by pinpointing bottlenecks and working with supervisor to resolve.
Strengthened performance metrics tracking and analysis to enhance tactical and strategic company plans.
Monitored daily and weekly key performance indicators to maintain on-track status.
Built relationships with customers and managed accounts to drive revenue and profit.
Increased customer satisfaction and grew business by maintaining close relationships with customers.
Negotiated contracts with suppliers to secure best pricing and quality of components.
Demonstrated respect, friendliness and willingness to help wherever needed.
Cultivated interpersonal skills by building positive relationships with others.
Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Gained strong leadership skills by managing projects from start to finish.
Excellent communication skills, both verbal and written.
Account Executive
Sonoma Promotional Solutions
09.2006 - 10.2017
Strengthened customer relationships with proactive and collaborative approach to managing needs
Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities
Increased sales by 10% annually with execution of full sales cycle processing from initial lead processing through conversion and closing
Maximized revenue by servicing accounts and proposing new products and services to established customers
Oversaw new business development and customer servicing, including cold calling, networking, marketing, lead generation and account servicing
Presented product concepts and offerings to clients based on established specifications and preferences
Asked appropriate questions to identify prospects' needs and pinpoint solutions for best fit
Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
Qualified leads, built relationships and executed sales strategies to drive new business.
Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
Conducted regular check-ins with existing clients to assess their needs and identify upselling opportunities.
Trained junior team members on best practices for account executive responsibilities, fostering a collaborative work environment focused on continuous improvement.
Presented professional image consistent with company's brand values.
Employed proactive and collaborative approaches to strengthen relationships and manage customer needs.
Set and achieved company defined sales goals.
Prepared additional quotes for current clients to upsell products and services.
Met with customers to discuss and ascertain needs, tailor solutions and close deals.
Leveraged CRM to collect, organize, and manage sales data and customer information.
Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Built and strengthened relationships with new and existing accounts to drive revenue growth.
Achieved or exceeded company-defined sales quotas.
Resolved issues promptly to drive satisfaction and enhance customer service.
Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
Developed written sales proposals and replied to RFPs and RFIs
Maintained high level of understanding of industry standards and trends
Gained understanding of goals, objectives and processes to meet client business needs.
Managed sales cycle to maintain solid customer base.
Account Executive
Vernon Promotions
10.2004 - 08.2006
Strengthened customer relationships with proactive and collaborative approach to managing needs
Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities
Maximized revenue by servicing accounts and proposing new products and services to established customers
Gained understanding of goals, objectives and processes to meet client business needs.
Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
Qualified leads, built relationships and executed sales strategies to drive new business.
Conducted regular check-ins with existing clients to assess their needs and identify up-selling opportunities.
Informed customers of promotions to increase sales productivity and volume.
Employed proactive and collaborative approaches to strengthen relationships and manage customer needs.
Met with customers to discuss and ascertain needs, tailor solutions and close deals.
Built diverse and consistent sales portfolio.
Resolved issues promptly to drive satisfaction and enhance customer service.
Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
Developed solid pipeline of prospects through diligent research and targeted outreach efforts.
Met existing customers to review current services and expand sales opportunities.
Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Excellent communication skills, both verbal and written.
Organized and detail-oriented with strong work ethic
Proven ability to learn quickly and adapt to new situations.
Paid attention to detail while completing assignments.
Account Executive
Promark
11.1993 - 10.2004
Designed program implementation and maintenance plan, including ensuring availability of appropriate resources
Strengthened customer relationships with proactive and collaborative approach to managing needs
Managed catalog programs for Sun Microsystems, Wells Fargo, Frito Lay and PepsiCo from product selection to print catalog photography
Consistently secured business in excess of $750K/annually
Gained understanding of goals, objectives and processes to meet client business needs.
Managed sales cycle to maintain solid customer base.
Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
Qualified leads, built relationships and executed sales strategies to drive new business.
Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
Stayed current on company offerings and industry trends.
Informed customers of promotions to increase sales productivity and volume.
Employed proactive and collaborative approaches to strengthen relationships and manage customer needs.
Met with customers to discuss and ascertain needs, tailor solutions and close deals.
Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
Participated actively in networking events and trade shows, representing the company professionally and expanding its reach within target markets.
Collaborated with internal teams to develop account strategy.
Attended monthly sales meetings and quarterly sales trainings.