Summary
Overview
Work History
Education
Skills
Timeline
Generic

BRADLEY A. JONES

Marietta,OH

Summary

Self-motivated, Healthcare Administrator with 15+ years of progressive experience, successfully overseeing teams of 100+ & managing various multi-million-dollar budgets. Multi-tasker and pro-active planner with a comprehensive background in healthcare operations, project management, health information management, revenue cycle management, human capital management, accreditation & compliance, performance improvement, strategic planning, training & development, and contract management. Combines a patient-centered focus and background with hands-on patient care with years of experience motivating, developing, & leading teams to achieve results. Analyzes KPI’s to develop & implement performance improvement initiatives. Strengthens departmental workflow by streamlining & consolidating processes to improve efficiency. Seeking a challenging position in healthcare leadership that will lead to improved operations & healthcare delivery. Strategic-thinking individual experienced in turning low-performing organizations into top revenue producers. Offering engaging and pleasant personality with expertise improving customer relationships. Dynamic Director oversees every facet of production with strong project management and decision-making skills. Brings comprehensive knowledge of [Type] production writing, planning, and technical operations. Skilled at coordinating production plans and personnel resources to complete work under tight deadlines. Results-driven leader with strong background in strategic management and organizational growth. Skilled in developing and implementing effective business strategies, optimizing processes, and driving team performance. Known for adaptability, effective collaboration, and delivering measurable outcomes in dynamic environments. Strong communication and problem-solving abilities, coupled with focus on fostering productive and positive team culture. Knowledgeable [Desired Position] with proven history of leading high-performing teams and executing strategic initiatives that drive organizational growth. Successfully directed cross-functional projects that resulted in significant process improvements and operational efficiencies. Demonstrated leadership and communication skills in fostering collaborative environments and delivering impactful results. Offering blend of strong leadership and organizational skills, eager to learn and develop in dynamic environment. Contributes ability to quickly grasp industry-specific knowledge and adapt to new challenges, combined with proficiency in project management and strategic planning. Ready to use and develop leadership and organizational skills in [Desired Position] role. Developed leadership and strategic planning skills within corporate environment, looking to transition into new field. Excel in managing diverse teams and driving project success, with focus on innovation and efficiency. Seeking opportunities to apply these transferable skills in dynamic and challenging new role. Personable and strategic thinker with passion for driving organizational success and fostering collaborative team environments. Possesses deep understanding of leadership principles and financial management, with strong skills in project oversight and strategic planning. Prepared to deliver impactful results through innovative solutions and effective team leadership. Experienced with strategic planning and project management. Utilizes leadership skills to drive team performance and operational excellence. Track record of delivering high-impact results through innovative problem-solving and effective communication. Professional with robust background in directing and managing large-scale operations, consistently driving success through strategic planning and execution. Adept at implementing innovative solutions that enhance productivity and operational effectiveness. Known for fostering teamwork and adapting to evolving business needs, ensuring alignment with organizational goals. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Dedicated [Industry] professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. Recent graduate with foundational knowledge in [Area of study] and hands-on experience gained through academic projects and internships. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive. Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Dynamic individual with hands-on experience in [Area of expertise] and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals. Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence. Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth. Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success. Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions. Positive and proactive individual adept at understanding privacy frameworks and regulations. Possesses strong analytical and problem-solving skills, with solid foundation in data protection and compliance. Committed to safeguarding sensitive information and ensuring organizational adherence to privacy standards. Privacy professional with strong focus on data protection and regulatory compliance. Proven ability to lead teams, collaborate across departments, and adapt to changing needs. Skilled in risk assessment, policy development, and incident response. Known for achieving results and fostering culture of trust and accountability. Offering aptitude for privacy frameworks and compliance, eager to learn and grow within this environment. Brings foundational understanding of data protection and ability to quickly adapt to evolving regulations. Ready to use and develop analytical and problem-solving skills in [Desired Position] role. Qualified [Desired Position] with solid foundation in privacy compliance and data protection. Successfully implemented policies to safeguard sensitive information and mitigate risks. Demonstrated expertise in regulatory compliance and risk management. Experienced with privacy compliance, data protection, and regulatory adherence. Utilizes risk assessment and mitigation strategies to protect sensitive information. Knowledge of industry standards and best practices in privacy management. Privacy professional with comprehensive understanding of data protection and compliance. Proven track record of developing and implementing effective privacy policies that align with regulatory standards. Recognized for collaborative approach and commitment to achieving results in dynamic environments. Developed skills in compliance-driven environment, specializing in privacy frameworks and data protection. Demonstrates strong ability to analyze complex regulations and implement effective privacy measures. Seeking to transition into new field to apply and expand these transferable skills. Fantastic critical thinker with great memory and efficiently organize vast amounts of data. Great at performing internal audits, conducting investigative reporting and transcribing information. Fantastic at problem-solving and verifying [Area of expertise] information. Proficient in field examinations and configuring driving simulators.

Overview

16
16
years of professional experience

Work History

Market HIM Director/Privacy Officer

Physicians Regional Healthcare System
Naples, FL
03.2021 - 05.2024
  • Responsible for performance and effectiveness of HIM, Coding, Privacy and CDI team across healthcare market
  • Oversight and implementation of HIM, Coding, Privacy and CDI services to fulfill needs of clinical documentation, coding, legal record, and revenue integrity
  • Provide strategic vision, leadership, operational oversight and performance effectiveness for all Health Information Management, Coding, Privacy, and CDI functions
  • Promote employee engagement, enhanced moral, productivity, retention, and culture of two-way communications, with opportunity for staff participation
  • Assists as internal consultant on health management issues including release of information, confidentiality, information security, information storage and retrieval, record retention, authorship and authentication of health record documentation and use of classification systems
  • Participates in communication of HIM, Coding, Privacy, and CDI key performance indicators for healthcare market
  • Plan, develop and present educational opportunities for workflow enhancements, clinical documentation improvement, billing regulatory issues, charging processes, and other related revenue cycle trends via teleconference or on-site presentation
  • Cultivated positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
  • Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
  • Proactively identified potential risks and implemented mitigation strategies to minimize negative impacts on projects or business operations.
  • Established culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
  • Evaluated employee performance objectively using established metrics, leading to fair compensation adjustments based on meritocracy principles.
  • Improved project efficiency with strategic planning, resource allocation, and time management practices.
  • Facilitated cross-functional collaboration for improved decision-making processes within organization.
  • Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
  • Implemented innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations.
  • Negotiated favorable contracts with vendors for reduced costs and improved service quality.
  • Increased company revenue by streamlining processes and implementing cost-saving measures.
  • Spearheaded successful product launches that resulted in increased brand visibility and customer acquisition.
  • Improved team morale and productivity by implementing comprehensive professional development program.
  • Achieved remarkable turnaround of underperforming divisions through strategic leadership and restructuring.
  • Reported issues to higher management with great detail.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Improved overall organizational transparency by drafting clear and concise privacy notices for customers and employees alike.
  • Developed robust audit programs to assess internal controls for protecting sensitive information, mitigating risks across organization.
  • Established strong working relationships with regulators, demonstrating proactive engagement in privacy matters.
  • Assisted legal teams with privacy-related matters, providing expert testimony and support during litigation proceedings.
  • Conducted thorough risk assessments for organization, identifying potential data breaches and recommending solutions.
  • Evaluated potential mergers or acquisitions from privacy perspective, assessing risks associated with integrating new entities into existing framework.
  • Achieved efficient vendor management through detailed reviews of their privacy practices and documentation requirements.
  • Advised senior management on strategic decisions related to privacy issues, supporting informed decision-making at all levels of organization.
  • Managed timely responses to data subject access requests, ensuring compliance with applicable regulations.
  • Created and maintained compliant work environment.
  • Conducted periodic compliance audits and reviews to identify areas of improvement.
  • Developed and implemented corrective action plans for non-compliance issues.
  • Developed risk assessment models to identify potential compliance risks.
  • Identified gaps in existing compliance processes and recommended updates.
  • Evaluated and monitored supplier and partner relationships to support compliance.
  • Collected detailed notes on investigations and other communication to adhere to legal requirements and enhance recordkeeping.
  • Investigated locations to confirm license data, conducted background checked and assessed premises for compliance with licensing requirements.
  • Determined licensing eligibility by examining test results and comparing against established structures.
  • Completed field checks to verify licenses and permits for various business.
  • Assessed fees related to registration of property-related documents.

Associate HIM Director

UF Health Shands
Gainesville, FL
03.2019 - 03.2021
  • Oversees 100+ personnel within HIM Department for 1200 bed, Level 1 Trauma Center at premiere academic medical institution—generating over $1-billion dollars in revenue annually
  • Restructured Coding and CDI Departments by hiring additional staff, revising job descriptions, developing training, and revising coding-CDI policies and procedures to increase accuracy of metrics, improve efficiency, and reduce reliance on contract laborers
  • Instituted internal audit process for Patient Financial Services (PFS) and Medical Service Line Directors to reduce documentation errors, downgrades, and write-offs
  • Spearheaded rollout of 3M/Optum optimization to improve reimbursement accuracy, compliance, and make data-informed decisions

Associate Hospital Administrator/Compliance Officer

Val Verde Regional Medical Center
Del Rio, TX
11.2016 - 02.2019
  • Associate Hospital Administrator 2018-2019—oversaw the Health Information Management (HIM)/Clinical Documentation Improvement (CDI), Risk Management, Ethics & Compliance, and Patient Advocacy Departments
  • Served as the Director of Health Information/HIPAA Privacy Officer; managed daily operations, multi-tasked, and delegated to develop team members
  • Led a combined team of 25+ staff members and managed an overall budget of $3.5M—oversaw strategic operations, planning, human capital, and financial accountability within all departments
  • Overhauled the Risk Management Department—led inspection team, implemented new policies & procedures, hired additional personnel, restructured the incident reporting & tracking system, and instituted a new hospital-wide risk management plan
  • Analyzed key performance indicators (KPIs) (i.e., finance, operations, patient complaints, readmission rates, & compliance) to develop & implement improvement initiatives in collaboration with staff
  • Oversaw recruitment, hiring and evaluation of administrative staff, nurses and doctors.
  • Established strong relationships with local organizations and community leaders to foster partnerships beneficial to both parties involved.
  • Developed procedures and strategies for quality assurance, patient services, departmental activities and public relations.
  • Increased staff retention by promoting professional development opportunities and creating a supportive work environment.
  • Maintained a keen focus on patient experience, implementing initiatives designed to improve satisfaction ratings and foster loyalty among those served by the hospital.
  • Managed budgetary constraints effectively, ensuring financial stability for the hospital without compromising quality of care.
  • Oversaw regulatory compliance measures across various departments, ensuring adherence to laws governing healthcare organizations at all levels of operation.
  • Developed and expanded scientific research programs.
  • Led successful fundraising efforts that secured resources necessary for expansion projects or critical equipment acquisitions.
  • Enhanced patient care by implementing evidence-based best practices and updating hospital policies accordingly.
  • Planned annual budgets and established rates for available health services.
  • Reduced operational costs through the implementation of efficient resource allocation strategies.
  • Optimized facility usage by overseeing space planning initiatives, resulting in increased capacity for patients and services.
  • Evaluated employee performance regularly, offering constructive feedback designed to support improvement where needed.
  • Mentored junior administrators, providing guidance on effective management techniques and tools for success in their roles within the organization.
  • Implemented innovative marketing strategies to increase awareness of hospital services offered within the community, ultimately driving growth in patient numbers.
  • Identified areas for process improvements after thorough data analysis, leading to streamlined workflows that promoted efficiency without sacrificing quality of care.
  • Strengthened interdepartmental collaboration by facilitating regular meetings among key stakeholders throughout the organization.
  • Promoted a culture of safety within the organization, leading to decreased incidents and improved overall patient outcomes.
  • Improved patient satisfaction by streamlining hospital processes and enhancing communication between departments.
  • Collaborated with medical staff to develop targeted programs addressing specific health concerns within the community.
  • Developed and implemented comprehensive emergency preparedness plans, ensuring readiness for potential crises situations at all times.
  • Organized, directed and coordinated medical and health services according to organizational policies and goals.
  • Spearheaded complex projects such as facility renovations or technology upgrades, ensuring successful completion on time and within budget constraints.
  • Negotiated contracts with vendors to secure competitive pricing on medical supplies and equipment, reducing expenses while maintaining quality standards.
  • Acted as liaison among governing boards, medical staff and department heads.
  • Remained educated on emerging healthcare technologies and wrote proposals for possible purchases of new equipment to stay at forefront of innovation.
  • Represented office during board and community meetings, delivering supporting information and announcing new facility programs and initiatives.
  • Monitored and notified senior management on expenditures and plans concerning budget and fiscal matters.
  • Communicated with doctors, nurses, patients and other employees to identify and resolve healthcare needs.
  • Kept records of expenses and monitored budget while recommending opportunities for cost savings.
  • Developed and updated department goals and achievements throughout fiscal year.
  • Maintained up-to-date information in electronic medical records software.
  • Developed and distributed employee work schedules based on operational needs and employee requests.
  • Managed and recorded facility maintenance and upkeep budget.
  • Coordinated with other healthcare providers concerning treatment plans for patients.
  • Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
  • Communicated with patients, ensuring that medical information was kept private.
  • Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
  • Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
  • Created customized care plans, working with hospital staff and families to assess and meet individual needs.
  • Discussed medical histories with patients in effort to provide most effective medical advice.
  • Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
  • Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
  • Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
  • Ordered all pharmacy supplies and kept check on inventory levels.
  • Collaborated with store manager to maintain daily operations.
  • Spearheaded and implemented new projects to expand scope of engagement.
  • Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
  • Defined testing protocols, quality assurance initiatives and clinic policies and procedures.
  • Scheduled surgeries, managed pre-certifications and verified insurance coverage.
  • Successfully negotiated client contract renewals to create increased revenue.
  • Developed policies and procedures for effective pharmacy management.
  • Trained pharmacy interns and newly hired pharmacy technicians.
  • Removed trash and straightened counters to keep pharmacy area clean and neat.
  • Assisted with internal and external audits to confirm compliance with applicable laws and regulations.
  • Streamlined reporting processes for improved efficiency in submitting data to regulatory agencies.
  • Supported business expansion efforts by ensuring new initiatives were fully compliant with existing and emerging regulations.
  • Enhanced regulatory compliance by developing and implementing comprehensive policies and procedures.
  • Mitigated potential financial penalties by proactively identifying and addressing compliance issues before regulatory reviews.
  • Designed risk assessment frameworks to evaluate organizational vulnerabilities and prioritize areas requiring attention.
  • Reduced incident rates by implementing robust compliance monitoring and enforcement mechanism.
  • Leveraged technology solutions for efficient tracking and reporting of compliance-related activities and metrics.
  • Improved stakeholder confidence by presenting clear and concise compliance reports at board meetings.
  • Advised senior management on strategic planning initiatives, incorporating compliance considerations into decision-making processes.
  • Led cross-departmental collaboration to ensure seamless adherence to new regulatory requirements.
  • Collaborated with cross-functional teams to address compliance concerns, fostering a culture of shared responsibility.
  • Reduced legal risks, conducting regular compliance audits and ensuring all departments adhered to laws and regulations.
  • Optimized resource allocation for compliance activities by analyzing data trends and focusing on high-risk areas.
  • Oversaw implementation of compliance software solution, enhancing tracking and reporting of compliance data.
  • Assisted in negotiating contracts with external partners, ensuring adherence to relevant regulatory requirements throughout the partnership lifecycle.
  • Improved operational efficiency by streamlining compliance processes and reducing redundancies.
  • Conducted thorough risk assessments for identifying potential compliance vulnerabilities and formulated mitigation strategies.
  • Boosted staff compliance awareness with creation and delivery of engaging training sessions.
  • Spearheaded investigations into potential violations, promptly addressing issues to maintain company reputation and avoid sanctions.
  • Enhanced regulatory compliance by auditing and revising company policies and procedures.
  • Achieved significant improvements in compliance metrics by leading targeted internal review and action plan.
  • Developed comprehensive training programs to increase employee awareness of compliance requirements and expectations.
  • Provided expert guidance on complex regulatory matters, enabling informed decision-making within the organization.
  • Championed ethical business practices, instilling a sense of corporate social responsibility across all departments.
  • Ensured continuous improvement in compliance practices by setting up feedback loop with key stakeholders.
  • Facilitated communication between departments, ensuring timely updates on compliance changes and their impact on operations.
  • Implemented successful remediation efforts following audit findings, minimizing adverse consequences for the organization.
  • Managed relationships with regulators, maintaining open lines of communication to ensure transparent operations.
  • Demonstrated adaptability in response to evolving industry standards, maintaining best practices in a dynamic regulatory environment.
  • Reduced the risk of financial penalties by conducting thorough internal audits on a regular basis.
  • Evaluated new regulations for potential impact on business operations, taking proactive measures to ensure readiness for implementation.
  • Enhanced decision-making, providing senior management with detailed compliance risk assessments and recommendations.
  • Strengthened company reputation with development and implementation of effective compliance training program for all employees.
  • Ensured timely identification of potential issues by establishing robust monitoring systems and controls.
  • Developed comprehensive compliance manual, significantly improving staff understanding of regulatory requirements.
  • Coordinated with external regulators to clarify compliance expectations and ensure company practices were fully aligned.
  • Promoted a culture of continuous improvement through ongoing evaluation and refinement of compliance program elements.
  • Enhanced public trust, ensuring transparent and ethical business practices were maintained across all operations.
  • Mitigated legal risks by proactively identifying gaps in existing policies and recommending improvements.
  • Created and maintained compliant work environment.
  • Warned violators of infractions or penalties.
  • Conducted periodic compliance audits and reviews to identify areas of improvement.
  • Maintained up-to-date knowledge of applicable laws and regulations.
  • Developed and implemented corrective action plans for non-compliance issues.
  • Assisted with development of compliance objectives and strategies.
  • Developed risk assessment models to identify potential compliance risks.
  • Directed activities of workers searching records and provided technical guidance as necessary.
  • Identified gaps in existing compliance processes and recommended updates.
  • Evaluated and monitored supplier and partner relationships to support compliance.
  • Maintained composure in stressful situations, confrontations, interviews and records searches.
  • Collected detailed notes on investigations and other communication to adhere to legal requirements and enhance recordkeeping.
  • Investigated locations to confirm license data, conducted background checked and assessed premises for compliance with licensing requirements.
  • Advised clients on compliance fraud and investigations, as well as potential remedies and required actions.
  • Kept informed regarding pending industry changes, trends or best practices.
  • Confirmed data and licensing information through investigations and notified violators of required changes to bring operations into compliance.
  • Took notes on field examinations and specific case details, updated databases and produced reports outlining results of investigations.
  • Determined licensing eligibility by examining test results and comparing against established structures.
  • Completed field checks to verify licenses and permits for various business.
  • Assessed fees related to registration of property-related documents.

Director of Health Information/ Privacy Officer

Val Verde Regional Medical Center
Del Rio, TX
11.2016 - 02.2019
  • HIM Director—oversaw operations for coding, transcriptions, ROI, scanning/prepping, birth certificates, quality chart analysis, cancer registry, and state reporting
  • HIPAA Privacy Officer—monitored compliance, trained over 655+ hospital staff, and immediately notified & served as the POC for 2500 patients after an OIG breach notification was received
  • Led & managed a team of 20+ staff members; interviews, hires, trains, mentors, develops, and motivates team members, conducts evaluations, implements performance improvement plans, approves payroll, & handles disciplinary actions
  • Enter bay/parent information into system, print and get signatures
  • Fax AOP papers to Austin, certify birth records
  • Do quarterly audits with Attorney Generals office
  • Ran monthly/quarterly/yearly team and organizational meetings
  • Strategically managed a budget of $1.5M and routinely assessed HIM contracts & revenue streams-successfully renegotiated 3 key contracts—garnered $300k in cost-savings
  • Evaluated KPI’s to assess performance and has spearheaded/co-lead multiple workflow & performance improvement initiatives
  • Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
  • Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
  • Proactively identified potential risks and implemented mitigation strategies to minimize negative impacts on projects or business operations.
  • Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
  • Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
  • Evaluated employee performance objectively using established metrics, leading to fair compensation adjustments based on meritocracy principles.
  • Improved project efficiency with strategic planning, resource allocation, and time management practices.
  • Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
  • Facilitated cross-functional collaboration for improved decision-making processes within the organization.
  • Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
  • Leveraged data analytics insights for informed decision-making in critical areas such as sales forecasting, budgeting, or personnel management.
  • Implemented innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations.
  • Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.
  • Negotiated favorable contracts with vendors for reduced costs and improved service quality.
  • Optimized staff performance by designing comprehensive training programs tailored to individual needs.
  • Secured key partnerships that contributed to the company''s overall growth strategy and market reach.
  • Increased company revenue by streamlining processes and implementing cost-saving measures.
  • Spearheaded successful product launches that resulted in increased brand visibility and customer acquisition.
  • Spearheaded innovative approaches to resource allocation and strategic planning.
  • Leveraged professional networks and industry knowledge to strengthen client relationships.
  • Strengthened financial health with rigorous cost control measures and revenue enhancement strategies.
  • Pioneered adoption of sustainable practices, leading to industry recognition and awards.
  • Expanded into new markets, conducting thorough market analysis and establishing key local partnerships.
  • Fostered culture of innovation, encouraging development of cutting-edge solutions.
  • Led cross-functional teams to exceed benchmarks for SLA delivery, staying on top of challenging schedules with multiple competing timelines.
  • Boosted operational efficiency by optimizing supply chain processes.
  • Improved team morale and productivity by implementing comprehensive professional development program.
  • Drove significant market share growth with launch of innovative product lines.
  • Enhanced stakeholder satisfaction with timely and transparent communication strategies.
  • Reinforced company's competitive position by securing intellectual property rights and fostering innovation.
  • Cultivated high-performance executive team, selecting and mentoring candidates for key leadership roles.
  • Enhanced data-driven decision-making by implementing advanced analytics and reporting tools.
  • Navigated company through periods of significant change, maintaining focus on long-term strategic goals.
  • Achieved remarkable turnaround of underperforming divisions through strategic leadership and restructuring.
  • Streamlined project delivery mechanisms, significantly reducing time to market for new initiatives.
  • Transformed organizational culture to embrace continuous improvement, leading by example and mentoring teams.
  • Revolutionized customer service protocols, significantly improving customer satisfaction ratings.
  • Secured lucrative partnerships to expand market reach, negotiating favorable terms.
  • Optimized inventory management to minimize costs and ensure product availability.
  • Elevated company profile in industry by spearheading comprehensive rebranding initiative.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Interacted well with customers to build connections and nurture relationships.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Assisted in recruiting, hiring and training of team members.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Reported issues to higher management with great detail.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Raised property accuracy and accountability by creating new automated tracking method.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Managed timely responses to data subject access requests, ensuring compliance with applicable regulations.
  • Championed a culture of continuous improvement within the privacy function, fostering innovation and adaptability to meet evolving regulatory demands.
  • Assisted legal teams with privacy-related matters, providing expert testimony and support during litigation proceedings.
  • Improved overall organizational transparency by drafting clear and concise privacy notices for customers and employees alike.
  • Established strong working relationships with regulators, demonstrating proactive engagement in privacy matters.
  • Oversaw incident response efforts, conducting investigations and reporting breaches as necessary to regulatory authorities.
  • Evaluated potential mergers or acquisitions from a privacy perspective, assessing risks associated with integrating new entities into the existing framework.
  • Launched privacy impact assessments for major projects, minimizing risks associated with personal data processing activities.
  • Collaborated with cross-functional teams to ensure privacy regulations were incorporated into new product development processes.
  • Conducted thorough risk assessments for the organization, identifying potential data breaches and recommending solutions.
  • Developed robust audit programs to assess internal controls for protecting sensitive information, mitigating risks across the organization.
  • Updated record-keeping systems to track consent preferences, ensuring accurate processing of personal data in line with individual choices.
  • Optimized IT systems for better security measures by collaborating closely with IT professionals on system updates and improvements.
  • Spearheaded training initiatives to educate employees on privacy laws and best practices, promoting a culture of data protection awareness.
  • Achieved efficient vendor management through detailed reviews of their privacy practices and documentation requirements.
  • Maintained up-to-date knowledge of global data protection laws, ensuring organizational adherence to evolving requirements.
  • Enhanced privacy compliance by developing and implementing comprehensive policies and procedures.
  • Advised senior management on strategic decisions related to privacy issues, supporting informed decision-making at all levels of the organization.
  • Provided expert guidance on data processing agreements, safeguarding the company''s interests in third-party collaborations.
  • Created and maintained compliant work environment.
  • Warned violators of infractions or penalties.
  • Conducted periodic compliance audits and reviews to identify areas of improvement.
  • Maintained up-to-date knowledge of applicable laws and regulations.
  • Developed and implemented corrective action plans for non-compliance issues.
  • Assisted with development of compliance objectives and strategies.
  • Developed risk assessment models to identify potential compliance risks.
  • Directed activities of workers searching records and provided technical guidance as necessary.
  • Identified gaps in existing compliance processes and recommended updates.
  • Evaluated and monitored supplier and partner relationships to support compliance.
  • Maintained composure in stressful situations, confrontations, interviews and records searches.
  • Collected detailed notes on investigations and other communication to adhere to legal requirements and enhance recordkeeping.
  • Investigated locations to confirm license data, conducted background checked and assessed premises for compliance with licensing requirements.
  • Advised clients on compliance fraud and investigations, as well as potential remedies and required actions.
  • Kept informed regarding pending industry changes, trends or best practices.
  • Confirmed data and licensing information through investigations and notified violators of required changes to bring operations into compliance.
  • Took notes on field examinations and specific case details, updated databases and produced reports outlining results of investigations.
  • Determined licensing eligibility by examining test results and comparing against established structures.
  • Completed field checks to verify licenses and permits for various business.
  • Assessed fees related to registration of property-related documents.

Director of HIM/ Privacy Officer

Daviess Community Hospital
Washington, IN
01.2015 - 11.2016
  • Headed a team of 20+ staff & managed a 750K operational budget—developed & implemented policies, established a Forms Committee, & evaluated KPI performance metrics (i.e., length of stay, medical necessity, & rejected claims
  • Enter bay/parent information into system, print and get signatures
  • Fax AOP papers for certification of birth records
  • Do quarterly audits with Attorney Generals office
  • Ran monthly/quarterly/yearly medical and birth reports
  • Established the hospital’s Clinical Documentation Improvement Program (CDIP)led to the reassignment of DRGs, improved clinical documentation, a reduction in DNFBs, and increased hospital revenue
  • Instituted a new hospital-wide transcription program-increased efficiency, improved standardization, reduced documentation errors, & achieved a long-term cost-savings of $25K annually
  • Launched a robust ICD-10 CEU training & incentive program—successfully trained 40 providers & mid-level leaders and ensured that 100% of the coding & billing staff obtained ICD-10 & CCS certifications
  • Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
  • Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
  • Proactively identified potential risks and implemented mitigation strategies to minimize negative impacts on projects or business operations.
  • Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
  • Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
  • Evaluated employee performance objectively using established metrics, leading to fair compensation adjustments based on meritocracy principles.
  • Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
  • Improved project efficiency with strategic planning, resource allocation, and time management practices.
  • Facilitated cross-functional collaboration for improved decision-making processes within the organization.
  • Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
  • Leveraged data analytics insights for informed decision-making in critical areas such as sales forecasting, budgeting, or personnel management.
  • Implemented innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations.
  • Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.
  • Negotiated favorable contracts with vendors for reduced costs and improved service quality.
  • Optimized staff performance by designing comprehensive training programs tailored to individual needs.
  • Secured key partnerships that contributed to the company''s overall growth strategy and market reach.
  • Increased company revenue by streamlining processes and implementing cost-saving measures.
  • Spearheaded successful product launches that resulted in increased brand visibility and customer acquisition.
  • Spearheaded innovative approaches to resource allocation and strategic planning.
  • Leveraged professional networks and industry knowledge to strengthen client relationships.
  • Reinforced company's competitive position by securing intellectual property rights and fostering innovation.
  • Enhanced stakeholder satisfaction with timely and transparent communication strategies.
  • Elevated company profile in industry by spearheading comprehensive rebranding initiative.
  • Expanded into new markets, conducting thorough market analysis and establishing key local partnerships.
  • Led cross-functional teams to exceed benchmarks for SLA delivery, staying on top of challenging schedules with multiple competing timelines.
  • Strengthened financial health with rigorous cost control measures and revenue enhancement strategies.
  • Enhanced data-driven decision-making by implementing advanced analytics and reporting tools.
  • Boosted operational efficiency by optimizing supply chain processes.
  • Achieved remarkable turnaround of underperforming divisions through strategic leadership and restructuring.
  • Cultivated high-performance executive team, selecting and mentoring candidates for key leadership roles.
  • Navigated company through periods of significant change, maintaining focus on long-term strategic goals.
  • Secured lucrative partnerships to expand market reach, negotiating favorable terms.
  • Optimized inventory management to minimize costs and ensure product availability.
  • Improved team morale and productivity by implementing comprehensive professional development program.
  • Revolutionized customer service protocols, significantly improving customer satisfaction ratings.
  • Streamlined project delivery mechanisms, significantly reducing time to market for new initiatives.
  • Drove significant market share growth with launch of innovative product lines.
  • Pioneered adoption of sustainable practices, leading to industry recognition and awards.
  • Transformed organizational culture to embrace continuous improvement, leading by example and mentoring teams.
  • Fostered culture of innovation, encouraging development of cutting-edge solutions.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Interacted well with customers to build connections and nurture relationships.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Assisted in recruiting, hiring and training of team members.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Reported issues to higher management with great detail.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Raised property accuracy and accountability by creating new automated tracking method.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Managed timely responses to data subject access requests, ensuring compliance with applicable regulations.
  • Spearheaded training initiatives to educate employees on privacy laws and best practices, promoting a culture of data protection awareness.
  • Updated record-keeping systems to track consent preferences, ensuring accurate processing of personal data in line with individual choices.
  • Conducted thorough risk assessments for the organization, identifying potential data breaches and recommending solutions.
  • Achieved efficient vendor management through detailed reviews of their privacy practices and documentation requirements.
  • Provided expert guidance on data processing agreements, safeguarding the company''s interests in third-party collaborations.
  • Enhanced privacy compliance by developing and implementing comprehensive policies and procedures.
  • Championed a culture of continuous improvement within the privacy function, fostering innovation and adaptability to meet evolving regulatory demands.
  • Oversaw incident response efforts, conducting investigations and reporting breaches as necessary to regulatory authorities.
  • Evaluated potential mergers or acquisitions from a privacy perspective, assessing risks associated with integrating new entities into the existing framework.
  • Assisted legal teams with privacy-related matters, providing expert testimony and support during litigation proceedings.
  • Optimized IT systems for better security measures by collaborating closely with IT professionals on system updates and improvements.
  • Maintained up-to-date knowledge of global data protection laws, ensuring organizational adherence to evolving requirements.
  • Launched privacy impact assessments for major projects, minimizing risks associated with personal data processing activities.
  • Established strong working relationships with regulators, demonstrating proactive engagement in privacy matters.
  • Developed robust audit programs to assess internal controls for protecting sensitive information, mitigating risks across the organization.
  • Improved overall organizational transparency by drafting clear and concise privacy notices for customers and employees alike.
  • Advised senior management on strategic decisions related to privacy issues, supporting informed decision-making at all levels of the organization.
  • Collaborated with cross-functional teams to ensure privacy regulations were incorporated into new product development processes.
  • Created and maintained compliant work environment.
  • Warned violators of infractions or penalties.
  • Conducted periodic compliance audits and reviews to identify areas of improvement.
  • Maintained up-to-date knowledge of applicable laws and regulations.
  • Developed and implemented corrective action plans for non-compliance issues.
  • Assisted with development of compliance objectives and strategies.
  • Directed activities of workers searching records and provided technical guidance as necessary.
  • Developed risk assessment models to identify potential compliance risks.
  • Identified gaps in existing compliance processes and recommended updates.
  • Evaluated and monitored supplier and partner relationships to support compliance.
  • Maintained composure in stressful situations, confrontations, interviews and records searches.
  • Collected detailed notes on investigations and other communication to adhere to legal requirements and enhance recordkeeping.
  • Investigated locations to confirm license data, conducted background checked and assessed premises for compliance with licensing requirements.
  • Advised clients on compliance fraud and investigations, as well as potential remedies and required actions.
  • Kept informed regarding pending industry changes, trends or best practices.
  • Confirmed data and licensing information through investigations and notified violators of required changes to bring operations into compliance.
  • Took notes on field examinations and specific case details, updated databases and produced reports outlining results of investigations.
  • Determined licensing eligibility by examining test results and comparing against established structures.
  • Completed field checks to verify licenses and permits for various business.
  • Assessed fees related to registration of property-related documents.

Clinical Documentation Specialist/Liaison

Indiana University Health
Indianapolis, IN
01.2013 - 01.2015
  • Audited patients’ medical records, evaluated ICD-9/ICD-10/clinical documentation & identified deficiencies hospital-wide—compiled reports & disseminated data to leadership teams
  • Analyzed KPI’s to improve ICD-9/ICD-10/clinical documentation & coding along with physician & staff training- resulted in increased DRGs & higher reimbursement rates
  • Partnered with departmental managers to strategize & lead internal self-audits, attended hospital rounds to provide one-on-one provider coaching, and created & delivered clinical documentation improvement (CDI) training sessions
  • Enhanced patient care by ensuring accurate and complete medical records through timely and efficient documentation practices.
  • Reduced risk exposure by promptly addressing any identified discrepancies or inconsistencies within patient records.
  • Collaborated with multidisciplinary teams to develop best practices in clinical documentation, streamlining processes and reducing errors.
  • Managed electronic clinical documentation and uploaded changes or updates using [Software].
  • Promoted patient safety through diligent monitoring of adherence to established protocols within the scope of Clinical Documentation Specialist responsibilities.
  • Assisted in the development of policies and procedures related to clinical documentation processes, promoting consistency across the organization.
  • Ensured compliance with regulatory standards and guidelines through meticulous attention to detail in completing clinical documentation tasks.
  • Carefully reviewed patient files for clarity on diseases, diagnoses and procedures to determine quality of care.
  • Championed ongoing staff development by conducting regular educational sessions on clinical documentation best practices and regulatory requirements.
  • Facilitated interdisciplinary collaboration between physicians, nurses, case managers, coders, and other relevant stakeholders regarding the appropriate representation of patient severity levels within EHRs.
  • Participated in continuous education programs, staying up-to-date on industry trends and best practices in clinical documentation management.
  • Contributed to revenue optimization by identifying opportunities for appropriate clinical documentation improvement.
  • Expedited accurate clinical documentation completion by promptly responding to queries from healthcare providers and support staff, offering timely guidance and support.
  • Educated healthcare staff on the importance of proper clinical documentation, fostering a culture of accuracy and accountability.
  • Supported facility-wide efforts towards achieving high-quality performance metrics through comprehensive chart analysis focused on necessary improvements.
  • Questioned physicians regarding missing or unclear health record documentation and requested further information for clarification purposes.
  • Analyzed data from audits to identify areas for improvement in clinical documentation processes, implementing targeted interventions for positive change.
  • Communicated with physicians, nurses and other caregivers to explain importance of accurate and clear documentation.
  • Served as a resource for healthcare professionals seeking guidance on various aspects of clinical documentation, fostering effective communication among team members.
  • Improved clinical documentation quality by conducting thorough reviews and providing feedback to healthcare providers.
  • Maintained strong knowledge of medical terminology, diseases and conditions and procedures.
  • Played an integral role in the successful implementation of new EHR software, providing valuable input during system design phases and facilitating seamless transition periods for all involved parties.
  • Effectively managed multiple priorities while maintaining strict adherence to established deadlines, ensuring the consistent delivery of exceptional clinical documentation services.
  • Organized over [Number] medical records through diverse systems of classification, storage retrieval, and indexing.
  • Accurately scanned, indexed and inputted documents into electronic health record system.
  • Used electronic health record system to scan, index and input over [Number] documents.
  • Organized medical record copy and chart requests to complete EHR quality maintenance procedures.
  • Processed records efficiently and oversaw timely project completion.
  • Used medical center hardware and software to produce required reports.
  • Used variety of indices, classification systems, and storage retrieval systems to organize medical records.
  • Processed records quickly to avoid delays and keep workflows running smoothly.
  • Implemented procedures for performance of quality audits for patient charts at three hospitals.
  • Audited and reviewed patient information via EMR management to verify accuracy and completeness.
  • Reviewed medical records and data after locating, retrieving and sending it to appropriate places.
  • Worked with professionals on scanning, coding and releasing information to departments.
  • Verified accuracy and overall completeness of medical records by auditing and reviewing patient information.
  • Completed EHR audit quality maintenance procedures, processed chart requests, facilitated chart purges and organized medical record copy requests.
  • Audited quality and performance procedures by reviewing processes and charts at [Number] facilities.
  • Located, retrieved, sent and scanned medical record data.
  • Copied medical records and performed various clerical tasks as required.
  • Completed cancer registrar, release of information and other duties within department.
  • Transcribed sensitive documents with complete confidentiality.
  • Communicated with healthcare providers to clarify information and resolve issues.
  • Maintained accurate and complete medical records to comply with regulations and standards.
  • Verified medical terminology and codes to deliver accurate and up-to-date information.
  • Edited drafts created from speech recognition software.
  • Troubleshot and resolved technical issues to maintain productivity and quality of work.
  • Handled multiple projects simultaneously, providing clients with prompt and high-quality service.
  • Attended continuing education workshops to maintain professional standards and stay up-to-date with new developments.
  • Performed freelance work with flexibility to meet employer-set deadlines.
  • Determined information to be included in reports.
  • Produced and delivered transcripts within anticipated timeframes to meet tight deadlines.
  • Collaborated with team members to share knowledge and keep workflow moving smoothly.
  • Reviewed and edited transcripts to verify and provide accurate and complete information.
  • Used [Software] to input information into computerized patient record system.
  • Provided customer service to assist clients with questions and concerns regarding medical transcription.
  • Managed electronic files and archives to keep transcripts organized and accessible.
  • Expertly transcribed medical reports for variety of physicians in hospital setting.
  • Utilized templates and macros to streamline transcription processes.
  • Responded to inquiries regarding transcripts to provide information and resolve issues.
  • Conducted research to clarify dictated information and resolve discrepancies.
  • Collaborated closely with department heads to identify opportunities for process improvement initiatives.
  • Served as the primary point of contact, fostering strong relationships between internal teams and external partners.
  • Maintained a high degree of professionalism at all times, representing the organization with integrity in both internal and external interactions.
  • Coordinated multiple projects simultaneously, ensuring timely completion and alignment with organizational objectives.
  • Solved conflicts and addressed issues that occurred between other entities and business.
  • Enhanced customer satisfaction by swiftly addressing concerns and providing solutions to various issues.
  • Maintained up-to-date knowledge of industry trends, sharing insights with colleagues to drive continuous improvement efforts.
  • Supported organizational growth through active participation in networking events, conferences, and professional associations.
  • Contributed to the successful execution of company-wide initiatives through diligent tracking of project milestones and deliverables.
  • Acted as the liaison between upper management and staff members, promoting positive working relationships built on trust.
  • Proactively identified potential challenges or roadblocks within projects, formulating contingency plans to ensure success.
  • Managed complex schedules to coordinate travel, meetings, and events for executive leadership teams.
  • Established effective communication channels between departments by organizing and facilitating cross-functional meetings.
  • Increased overall productivity by streamlining internal processes and introducing new tools for more efficient workflow management.
  • Collected and analyzed data and feedback to identify opportunities to improve relationship between other entities and business.
  • Successfully communicated with entities inside and outside of business.
  • Improved interdepartmental collaboration with regular team building activities and open forums for discussion.
  • Aided in the development of training materials, contributing to the ongoing education of team members and improved performance outcomes.
  • Collected, arranged, and input information into database system.
  • Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
  • Gathered, organized and input information into digital database.
  • Devised and implemented processes and procedures to streamline operations.
  • Maintained database systems to track and analyze operational data.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Frequently inspected production area to verify proper equipment operation.
  • Developed effective improvement plans in alignment with goals and specifications.
  • Created and managed project plans, timelines and budgets.
  • Observed packing operations to verify conformance to specifications.
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Generated reports detailing findings and recommendations.
  • Supported creation of detailed, technical financial models to value potential acquisition targets.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Educated staff on organizational mission and goals to help employees achieve success.

Program Director/Health Science Instructor: Health Information Management (HIM)

ITT Technical Institute
Indianapolis, IN
09.2011 - 05.2014
  • Directed a team of 15+ departmental staff—recruited, hired, coached, mentored, trained, & evaluated personnel
  • Increased student enrollment by 10% spearheaded the evaluation & redesign of the recruitment process by expanding job placement opportunities with nontraditional facilities & redirecting target-marketing campaigns
  • Site Placement Coordinator: developed strategic partnerships with hospitals & healthcare providers to place 200+ students in extern/internships to gain hands-on experience & meet graduation requirements
  • Developed & implemented departmental short & long-term strategic goals in alignment with the college’s Institutional Enhancement Plan (IEP) and ensured compliance with CAHIIM accreditation standards
  • Utilized data-driven decision-making techniques to ensure alignment with organizational goals.
  • Consistently exceeded key performance indicators by adapting quickly to changes in program needs.
  • Evaluated program performance through comprehensive data analysis, driving continuous improvement efforts.
  • Coordinated budgeting, scheduling and resource allocation to facilitate smooth flow of operations.
  • Established strong partnerships with internal and external stakeholders for collaborative problem solving.
  • Mentored team members for professional development, resulting in increased productivity and job satisfaction.
  • Enhanced program efficiency by streamlining processes and implementing innovative solutions.
  • Promoted an inclusive environment by actively engaging diverse populations in all aspects of programming.
  • Led change management initiatives, fostering a positive organizational culture during periods of transition.
  • Advanced community outreach efforts by forging strong relationships with local partners.
  • Developed and implemented program evaluation systems to assess program impact.
  • Recruited and trained staff and volunteers to upgrade collective team skills.
  • Managed cross-functional teams to deliver exceptional program outcomes within budget and time constraints.
  • Developed program, laying out framework, and defining roles.
  • Delivered outstanding program results by setting clear objectives and proactively addressing potential challenges.
  • Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
  • Designed customized training programs to enhance staff knowledge and skills in key areas of responsibility.
  • Established program policies and procedures to comply with regulatory requirements.
  • Spearheaded fundraising efforts to secure resources necessary for program sustainability and success.
  • Increased stakeholder satisfaction with proactive communication and timely issue resolution.
  • Developed and implemented program goals and objectives, establishing specific and measurable outcomes aligned with organization's overall mission.
  • Monitored program performance to identify areas for improvement.
  • Collaborated with various teams to uncover issues, identify applicable solutions, and offer guidance.
  • Developed and implemented marketing strategies to promote program awareness and participation.
  • Provided ongoing direction and leadership for program operations.
  • Negotiated program contracts and agreements to obtain cost-effective pricing.
  • Maintained and updated project related documents.
  • Communicated regularly with stakeholders, updating on progress to build support for program.
  • Implemented feedback mechanisms to gather insights from participants, guiding continuous program improvement.
  • Coordinated with regulatory bodies to ensure program compliance with all local, state, and federal regulations.
  • Achieved recognition for program through successful submission of award applications and presentations at industry events.
  • Developed and managed program budget, optimizing resource allocation to meet strategic objectives.
  • Streamlined operations and reduced costs by identifying inefficiencies and implementing process improvements.
  • Fostered culture of innovation and continuous improvement, encouraging team feedback and ideas.
  • Cultivated high-performing team by recruiting top talent and providing ongoing professional development opportunities.
  • Analyzed program data to inform decision-making and improve outcomes, leveraging advanced analytics tools.
  • Led cross-functional teams to achieve project milestones, ensuring timely and within-budget delivery.
  • Negotiated contracts with vendors to secure advantageous terms, resulting in significant cost savings.
  • Designed and executed comprehensive training programs for staff, enhancing skills and competencies.
  • Established and maintained effective working relationships with stakeholders, enhancing collaboration and support.
  • Drove innovation by piloting new initiatives and assessing their impact on program effectiveness.
  • Enhanced program visibility and engagement by developing and implementing comprehensive marketing strategies.
  • Collaborated closely with executive leadership to develop strategic plans for long-term growth.
  • Enhanced user experience with introduction of new technology solutions, leading to increased program engagement.
  • Directed strategic planning process, aligning program objectives with organizational goals.
  • Improved stakeholder satisfaction through regular communication and updates on project progress.
  • Increased team productivity by implementing agile methodologies and facilitating effective sprint planning sessions.
  • Bolstered program sustainability by securing grants and developing partnerships with external organizations.
  • Initiated community outreach programs to raise awareness and increase participation, strengthening community relations.
  • Implemented best practices in project management to optimize workflow efficiencies across the organization.
  • Created and enforced programming standards to maintain compliance with regulatory requirements.
  • Identified risks and developed mitigation plans.
  • Developed proposals and operational plans within assigned area.
  • Facilitated programming by coordinating resources and deliverables between departments.
  • Monitored programming schedules, conformance to guidelines and quality.
  • Prepared tape for broadcasting by completing final editing.
  • Monitored programming trends to keep content relevant and up-to-date.
  • Helped directors resolve production, casting and budgeting issues impacting station performance.
  • Developed new program and feature ideas for station.
  • Verified accuracy of program laws and compliance with FCC rules and regulations.
  • Improved program offerings based on changing trends, audience feedback and directives from station owners.
  • Oversaw staff schedules and assignments to handle programming demands.
  • Developed and recommended policies and procedures for evaluating programs.
  • Scheduled and monitored programming to air content as planned.
  • Supervised media programming team and provided feedback to drive quality programming.
  • Analyzed viewer data and adjusted programming lineup to maximize potential viewership.
  • Determined broadcast requirements to plan event coverage and regular programming.
  • Negotiated and managed contracts with several media outlets to secure new content.
  • Developed and implemented new media programming strategy that increased viewership.
  • Implemented interactive learning activities to encourage active participation and critical thinking among students.
  • Collaborated with colleagues to develop interdisciplinary lesson plans, enhancing the overall educational experience.
  • Provided additional support for struggling learners by offering after-school tutoring sessions focused on reinforcing key concepts from class instruction.
  • Developed and refined curriculum materials, ensuring alignment with state standards and objectives for science education.
  • Participated in professional development workshops to stay current on best practices for science education and incorporate new strategies into teaching methods.
  • Partnered with parents through regular communication regarding student progress, discussing areas of improvement and celebrating achievements together.
  • Established a positive classroom environment that promoted open communication, fostering deeper understanding of course material.
  • Served as an advisor for the school''s science club, promoting extracurricular involvement in STEM-related activities among students.
  • Utilized various instructional techniques such as hands-on experiments, demonstrations, and multimedia presentations to enhance student engagement in scientific concepts.
  • Contributed to school-wide initiatives aimed at improving overall academic performance by sharing insights gained from analyzing assessment data within the science department.
  • Evaluated student progress through formative and summative assessments, providing timely feedback to support ongoing growth.
  • Mentored and guided students in research projects, resulting in higher quality work and increased enthusiasm for scientific inquiry.
  • Organized field trips and guest speakers to expose students to real-world applications of scientific principles.
  • Improved student comprehension by utilizing differentiated instruction strategies tailored to individual learning needs.
  • Produced engaging lesson plans and activities to help students master learning objectives.
  • Created and maintained safe and orderly classroom environment conducive to learning.
  • Supported students in development of skills and strategies to become independent and successful learners.
  • Established and maintained professional relationships with students, staff, parents and community members.
  • Promoted culture of inclusion, respect and collaboration in classroom.
  • Encouraged students to take active role in learning and academic success.
  • Developed and implemented variety of instructional strategies to meet diverse needs of students.
  • Assessed and evaluated student performance through use of standardized testing.
  • Monitored student progress and provided feedback to both students and parents.
  • Built variety of formative and summative assessments to measure student progress.
  • Utilized data to inform instructional decisions and personalize learning.
  • Assisted in development of extracurricular activities and special events.
  • Supported development of individualized education plans for students with special needs.
  • Provided guidance and mentoring to students regarding academic, social and emotional issues.
  • Developed and implemented behavior management plans to address student issues.
  • Assisted in development of college and career readiness programs.

Director of Health Information / HIPAA Privacy Officer

Select Specialty Hospital
Beech Grove, IN
06.2008 - 05.2011
  • Led & managed a team of 4+ staff and a $300K budget—oversaw hospital-wide functions for health information management (EPIC EMR), HIPAA training & compliance, and credentialing for 300+ person
  • Initiated & directed the hospital’s Continuity of Care Committee (COCC) & served as member of the Length of Stay Committee (LOCC)-developed & implemented strategies to improve care coordination between networked facilities
  • Inspected & audited hospital departments to ensure HIPAA compliance, conducted root cause analyses, trainings, & developed policies to address deficiency gaps
  • Oversaw the seamless consolidation of the HIM, HIPAA, & Credentialing Departments of two networked facilities developed project plans, assigned team functions, & monitored compliance requirements
  • Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
  • Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
  • Proactively identified potential risks and implemented mitigation strategies to minimize negative impacts on projects or business operations.
  • Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
  • Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
  • Evaluated employee performance objectively using established metrics, leading to fair compensation adjustments based on meritocracy principles.
  • Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
  • Improved project efficiency with strategic planning, resource allocation, and time management practices.
  • Facilitated cross-functional collaboration for improved decision-making processes within the organization.
  • Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
  • Leveraged data analytics insights for informed decision-making in critical areas such as sales forecasting, budgeting, or personnel management.
  • Implemented innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations.
  • Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.
  • Negotiated favorable contracts with vendors for reduced costs and improved service quality.
  • Optimized staff performance by designing comprehensive training programs tailored to individual needs.
  • Secured key partnerships that contributed to the company''s overall growth strategy and market reach.
  • Increased company revenue by streamlining processes and implementing cost-saving measures.
  • Spearheaded successful product launches that resulted in increased brand visibility and customer acquisition.
  • Spearheaded innovative approaches to resource allocation and strategic planning.
  • Leveraged professional networks and industry knowledge to strengthen client relationships.
  • Streamlined project delivery mechanisms, significantly reducing time to market for new initiatives.
  • Elevated company profile in industry by spearheading comprehensive rebranding initiative.
  • Navigated company through periods of significant change, maintaining focus on long-term strategic goals.
  • Improved team morale and productivity by implementing comprehensive professional development program.
  • Revolutionized customer service protocols, significantly improving customer satisfaction ratings.
  • Expanded into new markets, conducting thorough market analysis and establishing key local partnerships.
  • Achieved remarkable turnaround of underperforming divisions through strategic leadership and restructuring.
  • Pioneered adoption of sustainable practices, leading to industry recognition and awards.
  • Reinforced company's competitive position by securing intellectual property rights and fostering innovation.
  • Led cross-functional teams to exceed benchmarks for SLA delivery, staying on top of challenging schedules with multiple competing timelines.
  • Boosted operational efficiency by optimizing supply chain processes.
  • Fostered culture of innovation, encouraging development of cutting-edge solutions.
  • Optimized inventory management to minimize costs and ensure product availability.
  • Strengthened financial health with rigorous cost control measures and revenue enhancement strategies.
  • Drove significant market share growth with launch of innovative product lines.
  • Enhanced stakeholder satisfaction with timely and transparent communication strategies.
  • Enhanced data-driven decision-making by implementing advanced analytics and reporting tools.
  • Transformed organizational culture to embrace continuous improvement, leading by example and mentoring teams.
  • Secured lucrative partnerships to expand market reach, negotiating favorable terms.
  • Cultivated high-performance executive team, selecting and mentoring candidates for key leadership roles.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Interacted well with customers to build connections and nurture relationships.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Assisted in recruiting, hiring and training of team members.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Reported issues to higher management with great detail.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Raised property accuracy and accountability by creating new automated tracking method.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Evaluated potential mergers or acquisitions from a privacy perspective, assessing risks associated with integrating new entities into the existing framework.
  • Developed robust audit programs to assess internal controls for protecting sensitive information, mitigating risks across the organization.
  • Maintained up-to-date knowledge of global data protection laws, ensuring organizational adherence to evolving requirements.
  • Championed a culture of continuous improvement within the privacy function, fostering innovation and adaptability to meet evolving regulatory demands.
  • Launched privacy impact assessments for major projects, minimizing risks associated with personal data processing activities.
  • Enhanced privacy compliance by developing and implementing comprehensive policies and procedures.
  • Updated record-keeping systems to track consent preferences, ensuring accurate processing of personal data in line with individual choices.
  • Provided expert guidance on data processing agreements, safeguarding the company''s interests in third-party collaborations.
  • Conducted thorough risk assessments for the organization, identifying potential data breaches and recommending solutions.
  • Managed timely responses to data subject access requests, ensuring compliance with applicable regulations.
  • Established strong working relationships with regulators, demonstrating proactive engagement in privacy matters.
  • Collaborated with cross-functional teams to ensure privacy regulations were incorporated into new product development processes.
  • Spearheaded training initiatives to educate employees on privacy laws and best practices, promoting a culture of data protection awareness.
  • Achieved efficient vendor management through detailed reviews of their privacy practices and documentation requirements.
  • Advised senior management on strategic decisions related to privacy issues, supporting informed decision-making at all levels of the organization.
  • Oversaw incident response efforts, conducting investigations and reporting breaches as necessary to regulatory authorities.
  • Improved overall organizational transparency by drafting clear and concise privacy notices for customers and employees alike.
  • Optimized IT systems for better security measures by collaborating closely with IT professionals on system updates and improvements.
  • Assisted legal teams with privacy-related matters, providing expert testimony and support during litigation proceedings.
  • Created and maintained compliant work environment.
  • Warned violators of infractions or penalties.
  • Conducted periodic compliance audits and reviews to identify areas of improvement.
  • Maintained up-to-date knowledge of applicable laws and regulations.
  • Developed and implemented corrective action plans for non-compliance issues.
  • Assisted with development of compliance objectives and strategies.
  • Developed risk assessment models to identify potential compliance risks.
  • Directed activities of workers searching records and provided technical guidance as necessary.
  • Identified gaps in existing compliance processes and recommended updates.
  • Evaluated and monitored supplier and partner relationships to support compliance.
  • Maintained composure in stressful situations, confrontations, interviews and records searches.
  • Collected detailed notes on investigations and other communication to adhere to legal requirements and enhance recordkeeping.
  • Investigated locations to confirm license data, conducted background checked and assessed premises for compliance with licensing requirements.
  • Advised clients on compliance fraud and investigations, as well as potential remedies and required actions.
  • Kept informed regarding pending industry changes, trends or best practices.
  • Confirmed data and licensing information through investigations and notified violators of required changes to bring operations into compliance.
  • Took notes on field examinations and specific case details, updated databases and produced reports outlining results of investigations.
  • Determined licensing eligibility by examining test results and comparing against established structures.
  • Completed field checks to verify licenses and permits for various business.
  • Assessed fees related to registration of property-related documents.

Education

Master of Science - Healthcare Administration

Western Governors University (WGU)
Austin, TX
02.2018

Bachelor of Science - Health Information Administration

Indiana University
Indianapolis, IN
04.2008

Skills

  •  Health Information Management EHR Implementation & optimization  Revenue Integrity Team Leadership & Management  Financial Management  Process Improvement  Revenue Cycle Management  Project Management  Ethics & Compliance  KPI Evaluation & Analysis  Training & Development  Strategic Planning  Insurance, Medicare, & Medicaid  Patient Advocacy  Hands-on Patient Care  Performance Improvement  Human Resources  Risk Management & Quality Improvement  Policy Development & Implementation  Contract Management  Software Implementation  Release of Information (ROI)  CIHQ & JCAHO Accreditation  Clinical Documentation Improvement (CDI)  Charge Description Master (CDM)  Organizational & Departmental Education

Timeline

Market HIM Director/Privacy Officer

Physicians Regional Healthcare System
03.2021 - 05.2024

Associate HIM Director

UF Health Shands
03.2019 - 03.2021

Associate Hospital Administrator/Compliance Officer

Val Verde Regional Medical Center
11.2016 - 02.2019

Director of Health Information/ Privacy Officer

Val Verde Regional Medical Center
11.2016 - 02.2019

Director of HIM/ Privacy Officer

Daviess Community Hospital
01.2015 - 11.2016

Clinical Documentation Specialist/Liaison

Indiana University Health
01.2013 - 01.2015

Program Director/Health Science Instructor: Health Information Management (HIM)

ITT Technical Institute
09.2011 - 05.2014

Director of Health Information / HIPAA Privacy Officer

Select Specialty Hospital
06.2008 - 05.2011

Master of Science - Healthcare Administration

Western Governors University (WGU)

Bachelor of Science - Health Information Administration

Indiana University

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BRADLEY A. JONES