Skills
Work History
Overview
CustomerServiceRepresentative
Bradley Akin

Bradley Akin

Information Technology Analyst II
Carmichael,CA

Skills

  • Written and Oral Communication
  • Project Management
  • Software Development Life Cycle
  • Data Analysis
  • Analytical Thinking
  • Problem Solving
  • Adaptability
  • Performance Optimization
  • Process Improvement
  • Technical Design Documentation

Work History

Information Technology Analyst II

Sacramento County Employees' Retirement System
Sacramento, CA
02.2022 - Current
  • Collaborated closely with leadership and vendors to drive strategy through development and
    implementation of new processes.
  • Led in creating custom reporting, dashboards, and queue views for all levels of staff.
  • Produced monthly reports using advanced Excel spreadsheet functions.
  • Researched and recommended innovative and automated approaches to routine tasks.
  • Lead development of automated macros to increase efficiency, minimize errors, and prevent manual processing. Increased productivity by 14%.
  • Coordinated statistical data analysis, design and information flow.
    Developed flowcharts and diagrams to describe and lay out logical operational steps.
  • Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.
  • Offered input for complex documents to support client-ready final versions.
  • Assessed business needs and problem areas to create focused solutions.
  • Extracted, loaded and reconciled large amounts of data across 3 system platforms and sources.
  • Worked with cross functional providing simplistic resolutions to complex issues

Information Technology Analyst

Sacramento County Employees' Retirement System
Sacramento, CA
10.2018 - 02.2020
  • Performed internal system acceptance to deliver well-tested enhancements and meet business requirements.
  • Evaluated and adopted new technologies to address changing industry needs.
  • Facilitated best user experience through continuous support, training classes, webinars, improvements and communication of system changes.
  • Analyzed existing systems and databases and recommended enhancements to solve business
    needs.
  • Collaborated closely with upper management to drive strategy through development and implementation of new processes.
  • Enhanced project management skills by defining and presenting system solutions and timelines for business needs or technical problems.

Information Technology Analyst

Verizon Wireless
Folsom, CA
03.2011 - 06.2018
  • Developed wire frames and flow charts outlining and simplifying complex technical concepts.
  • Presented reports to clients and teammates regarding project progress and results.
  • Authored over 500 technical documents for both internal and external users. Accredited with saving 19% month over month.
  • Synthesized current business intelligence data to produce reports and polished presentations,
    highlighting findings and recommending changes.
  • Managed system-wide operating system and software deployments as well as related software upgrade problems.
  • Troubleshot incidents reported by end-users to schedule system changes and identify
    permanent solutions.

Enterprise Data Support Technician

Verizon Wireless
Folsom , CA
08.2007 - 05.2011
  • Accredited for raising enterprise resolution rates by 15%
  • Prepared functional and technical documentation data for end users.
  • Answered and triaged requests for assistance in order to provide top-notch support.
  • Identified issues, analyzed information and provided solutions to problems.

Overview

12
12
years of professional experience
Bradley AkinInformation Technology Analyst II