Summary
Overview
Work History
Education
Skills
Timeline
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Bradley Alexander

Lancaster,OH

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

16
16
years of professional experience

Work History

Compliance Analyst

Best Buy
12.2022 - Current
  • Collaborated with cross-functional teams for the successful implementation of new compliance initiatives.
  • Monitored adherence to industry regulations, ensuring timely reporting of any discrepancies or violations.
  • Served as a subject matter expert on compliance matters, providing guidance and support to colleagues across various departments.
  • Updated Excel spreadsheets with latest data to enhance strategic planning.


Operations Agent

Best Buy, Geek Squad
04.2021 - 12.2022
  • Enhanced customer satisfaction with timely resolution of issues, clear communication, and follow-up on concerns.
  • Collaborated with cross-functional teams to drive continuous improvement initiatives, resulting in increased productivity.
  • Facilitated open communication channels among team members through regular meetings, fostering a supportive work environment that encouraged problem-solving collaboration.
  • Trained and developed new hires to drive efficient performance by teaching and emphasizing key skills, procedures and performance optimization strategies from day one.
  • Managed vendor relationships effectively, ensuring timely delivery of goods and services while maintaining a focus on cost containment strategies.

Delivery Driver

Best Buy, Geek Squad
09.2017 - 04.2021
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
  • Maintained strong relationships with clients through proactive communication and personalized service.
  • Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
  • Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
  • Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
  • Boosted overall efficiency by effectively managing multiple tasks simultaneously, such as loading and unloading vehicles, route planning, and paperwork completion.
  • Supported warehouse operations when needed, contributing to a well-rounded understanding of company logistics processes.

Merchandising Team Lead

Best Buy
12.2013 - 09.2017
  • Improved store appearance with effective merchandising strategies, driving customer satisfaction and repeat business.
  • Increased sales by developing visually appealing merchandise displays and layouts.
  • Provided training to new team members on merchandising best practices, enhancing overall team performance.
  • Implemented planograms to create consistent visual presentations across multiple store locations.
  • Optimized space allocation by conducting regular store walkthroughs and updating floor plans as needed.
  • Ensured compliance with company guidelines for pricing, signage, and safety standards in all merchandising activities.
  • Enhanced customer experience by providing exceptional service while maintaining a well-organized sales floor environment.

Project Team Member

Best Buy
05.2011 - 12.2014
  • Enhanced product visibility by diligently executing planograms and merchandising standards.
  • Conducted regular store visits, ensuring consistent compliance with company merchandising guidelines across multiple locations.
  • Collaborated with store management teams to identify opportunities for improving product placement and shelf positioning.
  • Assisted in new store openings, efficiently setting up displays according to corporate guidelines for maximum impact upon launch.
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Answered customer questions regarding store merchandise, department information, and pricing.
  • Updated pricing and signage to complete product displays and educate customers.

Receiving Specialist

Best Buy
07.2010 - 05.2011
  • Reduced order discrepancies by conducting thorough inspections of incoming shipments.
  • Enhanced warehouse productivity with diligent inventory management and accurate recordkeeping.
  • Maintained a clean and safe working environment by adhering to strict safety protocols and guidelines.
  • Expedited the handling of damaged or defective products, promptly notifying appropriate parties for resolution.
  • Ensured proper documentation of all inbound shipments, maintaining accurate records for future reference and auditing purposes.
  • Contributed to a positive work atmosphere within the warehouse through active participation in team-building activities and open communication with colleagues.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Reviewed incoming shipments for correctness to ensuring no damage or duplication of orders.
  • Assisted customers with locating and obtaining items to deliver streamlined and efficient production.

Asset Protection Associate

Best Buy
07.2008 - 07.2010
  • Reduced inventory shrinkage by implementing effective asset protection strategies and processes.
  • Improved store safety for employees and customers through regular risk assessments and hazard identification.
  • Maintained a secure environment by conducting thorough surveillance, floor patrols, and CCTV monitoring.
  • Collaborated with store management to develop targeted action plans addressing high-risk areas and items.
  • Assisted law enforcement in the apprehension of shoplifters, providing necessary evidence and documentation for successful prosecutions.
  • Ensured compliance with company policies by auditing operational procedures and providing constructive feedback to improve overall performance.
  • Increased awareness of potential risks among staff members through ongoing communication, fostering a culture of vigilance against theft and fraud.
  • Facilitated smooth merchandise transfers between stores, ensuring accurate inventory counts while minimizing opportunities for product loss during transport.
  • Prevented unauthorized access to sensitive areas by managing key control systems and maintaining strict adherence to security protocols.

Education

No Degree - Marketing

Ohio University
Athens, OH

High School Diploma -

Lancaster High School
Lancaster, OH

Skills

  • Documentation Review
  • Safety Compliance
  • Legal Compliance
  • Data Analysis
  • Reporting management
  • Time Management
  • Excel use

Timeline

Compliance Analyst

Best Buy
12.2022 - Current

Operations Agent

Best Buy, Geek Squad
04.2021 - 12.2022

Delivery Driver

Best Buy, Geek Squad
09.2017 - 04.2021

Merchandising Team Lead

Best Buy
12.2013 - 09.2017

Project Team Member

Best Buy
05.2011 - 12.2014

Receiving Specialist

Best Buy
07.2010 - 05.2011

Asset Protection Associate

Best Buy
07.2008 - 07.2010

No Degree - Marketing

Ohio University

High School Diploma -

Lancaster High School

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Bradley Alexander