Bradley Allen
Benbrook
Summary
Dynamic Body Shop Production Manager at Frank Kent Cadillac with a proven track record in production optimization and quality control. Enhanced productivity by identifying bottlenecks and implementing effective solutions. Skilled in operations management and dedicated to customer support, ensuring high satisfaction levels while maintaining strict compliance with industry standards.
Overview
15
15
years of professional experience
Work History
Body Shop Production Manager
Frank Kent Cadillac
11.2022 - Current
- Resolved issues quickly to maintain productivity goals.
- Managed multiple projects concurrently, ensuring timely completion and meeting budget constraints.
- Increased overall productivity by identifying bottlenecks in the production process and proposing effective solutions.
- Oversaw quality control efforts, maintaining strict adherence to industry standards and regulatory requirements while achieving high levels of customer satisfaction.
- Reviewed work for quality and compliance with company standards and design specifications.
- Assisted in Completing Payroll duties.
- Assisted in completing repairs.
- Writing estimates when needed.
- Coordinating with Parts Department on tracking needed items.
Collision Estimator
Moritz Chevrolet
09.2017 - 10.2022
- Supported customers throughout the repair process, addressing concerns and providing updates on progress as needed.
- Conducted thorough damage assessments, identifying all necessary repairs to restore vehicles to pre-accident conditions.
- Demonstrated adaptability while managing multiple cases simultaneously under tight deadlines without sacrificing quality or accuracy in estimations provided.
- Improved customer satisfaction by providing accurate and timely repair estimates for collision damages.
- Minimized potential conflicts by effectively documenting all aspects of each collision case, including detailed photographs and written descriptions of damages incurred.
- Increased shop revenue through effective upselling of additional services during the estimation process.
- Maintained a strong attention to detail, ensuring all relevant information was accurately recorded and communicated to customers and insurance providers throughout the repair process.
- Showcased exceptional customer service skills when interacting with clients in high-stress situations, providing empathy and reassurance during difficult times.
Techinical Sales Rep.
LKQ/ Keystone
02.2011 - 09.2017
- Developed robust pipeline of sales opportunities by maintaining accurate information in CRM.
- Engaged large and medium end-users to deliver company's total value proposition to increase sales.
- Maximized revenue opportunities by conducting thorough needs assessments during initial client consultations.
- Collaborated closely with engineering team to ensure accurate product knowledge for successful client demonstrations.
- Collaborated with customers and asked questions to assess needs and budgets.
- Leveraged excellent communication skills when presenting complex technical information to non-technical audiences.
- Drove team revenue totals by bringing in top sales numbers.
- Developed strong relationships with key industry players, enhancing company reputation and market presence.
- Participated in trade shows and conferences to expand professional network and increase company visibility within the industry.
- Recommended [Product or Service] and explained features and costs to help customers make educated buying decisions.
- Increased product sales by effectively communicating technical specifications and benefits to potential clients.
- Resolved average of [Number] customer issues per month through active communication and dedicated research skills.
- Maintained up-to-date expertise in industry trends and competitor offerings, ensuring a competitive edge in negotiations.
- Assisted marketing team in developing collateral materials that highlighted key product features and benefits to attract potential buyers.
- Provided exceptional customer service, addressing technical inquiries and resolving issues promptly.
- Generated and executed sales plans in existing customer base to meet profit increase goals.
- Worked closely with support teams to coordinate timely deliveries of products while minimizing backorders or delays.
- Attended product-related technical shows and other activities to represent company products and services.
- Attended local and national trade shows to discover new products and services for addition to company's current offerings.
- Furnished customers with exemplary service, helping build lasting, lucrative partnerships.
Education
No Degree - History
Hill Junior College
Hillsboro, TXHigh School Diploma -
Rio Vista High School
Rio Vista, TX05-1994
Skills
- Production planning
- Operations management
- Staff management
- Production scheduling
- Continuous improvements
- Team development
- Dedication to product quality
- Safety management
- Production optimization
- Health and safety compliance
- Staff scheduling
- Quality control
- Materials management
- Quality inspection
- Root-cause analysis
- Production line management
- Customer support
- Quality assurance training
- Project management
- Cost reduction
- Equipment operation
- Production oversight
- Strategic planning
- Manufacturing management
- Performance evaluation
- Workflow optimization
- Training skills
- Equipment monitoring
- Quality assurance
- OSHA compliance
- Supply chain management
- Cross-functional teamwork
- Material planning
- Health and safety
- Assembly and production
- Inventory coordination
Timeline
Body Shop Production Manager
Frank Kent Cadillac
11.2022 - Current
Collision Estimator
Moritz Chevrolet
09.2017 - 10.2022
Techinical Sales Rep.
LKQ/ Keystone
02.2011 - 09.2017
No Degree - History
Hill Junior College
High School Diploma -
Rio Vista High School
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