Hi, I’m
Bradley Ankney
Marysville,OH
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
10
years of professional experience
1
Certification
Work History
HondaMarysville, OH
Production Associate
12.2017 - Current
Job overview
- Monitored and adjusted production processes to ensure quality standards were met.
- Collaborated with team members to identify and resolve production issues in a timely manner.
- Communicated with other departments to coordinate activities related to product delivery.
- Performed routine maintenance on equipment used in the production process.
- Ensured that all safety protocols were followed during the production process.
- Troubleshot mechanical and electrical problems associated with the manufacturing process.
- Maintained accurate records of materials used in the production process.
- Inspected finished products for defects before packing them for shipment.
- Operated automated machines used in the assembly line according to established procedures.
- Identified opportunities for improvement and implemented changes to increase productivity levels.
- Analyzed data from daily operations reports to identify areas needing attention or adjustment.
- Trained new employees on proper use of machinery, safety protocols, and quality control procedures.
- Provided support to supervisors by completing paperwork, organizing files, and scheduling meetings.
- Ensured compliance with company policies and governmental regulations at all times.
- Organized workstations for maximum efficiency, reducing downtime between tasks.
- Stocked shelves with necessary materials needed for production operations.
- Sorted items into appropriate bins according to type or size.
- Repaired defective parts or components using hand tools or power tools.
- Loaded raw materials onto conveyor belts as part of the assembly line process.
- Unloaded completed products from conveyors after they had been inspected.
- Completed product assembly according to standardized procedures.
- Diligently maintained safety and quality standards.
- Examined final products for conformance with quality and design standards.
- Moved items between machines, conveyors and transport equipment to meet production needs.
- Used hand and power tools to perform operational and routine tasks.
- Inspected and repaired products to meet project expectations.
- Sorted and packaged products to prepare for processing or shipment.
- Wrapped items, placed in boxes and added proper labeling to prepare for shipment.
- Assisted assessment of finalized product development to maintain QC standards.
- Attended regular training sessions to increase machine operating skills.
- Troubleshot equipment problems to repair or report diagnostics.
- Set up and tended equipment with machine operators to complete runs.
- Reviewed job specifications to properly set up machines.
- Facilitated project production by coordinating workflow, tracking production status and reporting and coordinating schedules.
- Used company tracking system to locate and pick merchandise to fulfill daily customer orders.
- Organized project components according to workflow.
- Partnered with internal departments to achieve quality project deliverables for all manufactured materials.
- Evaluated printed components to comply with quality control standards.
- Maintained detailed project specification records and issued work orders to outside vendors.
- Reviewed files to ensure essential data was delivered to outside vendors.
- Kept operations area neat and orderly to minimize obstacles.
- Set up and operated production equipment according to daily work orders and safety procedures.
- Set up and operated production machinery according to company's specific standards and protocols.
- Unloaded and sorted products and transported items to proper locations.
- Analyzed work orders to determine type and quantity of materials needed for each production batch.
- Recorded inspection results after production runs.
- Oversaw inventory and counts and performed periodic spot checks to verify outgoing orders.
- Operated trucks, forklifts and lifts following safety protocols to minimize accidents.
- Received incoming shipments and reviewed contents against purchase order for accuracy.
- Set up and operated production machinery according to specific standards and protocols of company.
- Helped achieve team goals by rotating production lines and daily duties to meet demand.
- Reduced health and safety risks with strict adherence to safety protocols and PPE requirements.
- Monitored production line, watching for pile-ups or jams.
- Produced quality products by palletizing, packaging and assembling finished items.
- Met or exceeded target for on-time customer shipments.
- Used daily system logs to document production information, discussing issues with management.
- Followed daily preventive maintenance schedule for cleaning and lubricating machinery.
- Looked through work orders to determine type and quantity of materials needed for each production batch.
- Used hand trucks and forklifts to unload, load and transport items.
- Calibrated machines to adhere to quality standards and maintain required productivity levels.
- Attached identification labels to finished packaged items or stamped lot number and shipping destination information on containers.
- Measured and weighed items to meet quality standards and prevent waste.
- Hand-assembled needed parts with bolts and screws.
- Separated products according to weight, grade and size of material to produce final product.
- Sorted product components on work tables to maintain maximum organization and productivity.
- Measured and graded batches of raw materials to feed into production machinery.
- Classified defects from finished orders for record tracking and statistics.
- Prepared for work to be completed by studying assembly instructions, blueprint specifications and part lists.
Myers RealtyColumbus, OH
Customer Service Rep
03.2022 - 07.2022
Job overview
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Conducted outbound sales calls to potential customers, introducing them to products and services.
- Developed relationships with clients through regular follow-up calls.
- Provided customer service support to resolve any issues or complaints in a timely manner.
- Generated new sales opportunities by upselling and cross selling additional products and services.
- Maintained accurate records of all sales activities including prospects contacted, presentations made, and orders taken.
- Adhered to company policies and procedures for handling customer data privacy and security.
- Gathered customer feedback to improve product offerings, processes, and marketing campaigns.
- Created reports on daily, weekly, monthly sales results for management review.
- Assisted with training new telesales representatives on product knowledge and call techniques.
- Utilized CRM software to track progress of leads throughout the sales cycle.
- Analyzed competitor activity, market trends, pricing changes. to remain competitive in the industry.
- Identified potential customers through lead generation campaigns such as cold calling and emailing prospects.
- Presented promotional offers over the phone while ensuring compliance with applicable regulations.
- Provided technical advice and troubleshooting assistance when needed during customer interactions.
- Researched accounts using internal databases and external resources such as websites and social media profiles.
- Monitored customer satisfaction levels by conducting surveys and gathering feedback from customers.
- Ensured that all customer information is kept confidential according to company standards.
- Handled inbound telephone calls from interested customers.
- Contributed to team efforts by successfully accomplishing and exceeding daily sales goals.
- Maintained and recorded customer information in database.
- Responded to prospects' questions with persuasive communication skills and in-depth knowledge of available products and services.
- Broke down objections using friendly, persuasive strategies.
- Resolved customer complaints by escalating calls to proper department.
- Helped team meet rolling sales goals by maintaining proficiency in company systems, scripts and procedures.
- Used scripted sales strategies to converse with customers reached by manual dialing and automatic systems.
- Made appointments with interested customers according to schedule availability.
- Developed new leads each day at or above quotas.
- Helped new telemarketers learn best practices, communication strategies and performance standards.
- Worked well with automatic computer dialing and proprietary software to manage daily call loads.
- Contacted private individuals or businesses by telephone to solicit sales.
- Collaborated with management to resolve concerns and problem calls.
- Trained new hires and led large team of off-shore telemarketers.
- Set up new accounts and listed personal, demographic and payment information in system.
- Made 300 calls per day.
- Presented information about membership details and purchase advantages.
- Took messages and transferred calls for telemarketing team.
- Educated customers about product or service offerings meeting individual needs.
- Followed up on sales leads through outbound calling.
- Communicated effectively with clientele to maintain customer satisfaction and loyalty.
- Provided timely, courteous and knowledgeable responses to information requests.
- Achieved established sales targets by generating new customer accounts.
- Collaborated with new customers to give details about company offerings.
- Generated sales by prospecting leads, cold calling and negotiating advantageous deals.
- Networked to build client base and promote products to new and existing clients.
- Documented sales call data in company software.
- Cross-sold additional products and services to purchasing customers.
Tim HortonsColumbus, OH
General Manager
08.2016 - 12.2017
Job overview
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Created operational policies and procedures to ensure efficient operations, quality control, and safety standards.
- Analyzed sales data to identify opportunities for growth.
- Trained and supervised staff members in all aspects of restaurant operations.
- Monitored daily financial transactions and prepared weekly reports for management review.
- Maintained a safe working environment by conducting regular inspections, enforcing safety regulations, and responding promptly to any hazards or accidents.
- Resolved customer complaints in a timely manner while maintaining excellent customer service standards.
- Ensured compliance with all local health codes, sanitation regulations, and company policies.
- Developed relationships with key customers to maximize revenue potential.
- Established effective communication between kitchen staff and wait staff to provide seamless service experience for guests.
- Scheduled staffing levels according to expected business volume on a daily basis.
- Managed inventory levels ensuring that adequate supplies are available at all times while minimizing waste.
- Implemented cost-saving measures throughout the organization without compromising quality of product or service delivery.
- Reviewed performance evaluations of employees on a regular basis in order to enhance their productivity levels.
- Organized promotional events such as special menus or discounts in order to attract more customers.
- Assessed training needs of personnel regularly and conducted necessary training programs.
- Conducted market research activities in order to stay abreast of industry trends.
- Provided feedback regarding menu suggestions from customers in order to improve overall dining experience.
- Performed administrative tasks including payroll processing, budgeting activities.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Responded to customer concerns efficiently, accurately and with detailed information.
- Hired and trained new food service personnel to maintain high productivity levels of staff.
- Managed inventory and rotated food products in storage to avoid spoilage and waste.
- Supervised portion control and quantities of preparation to minimize waste.
- Monitored actions of staff and customers to uphold health and safety standards.
- Reviewed daily task list with employees and assigned tasks for completion.
- Investigated and resolved customer complaints concerning food quality and service.
- Trained and mentored up to 20 new employees each quarter.
- Trained and mentored up to 20 new employees each quarter.
- Adhered to company food, safety, quality and sanitation policies.
- Reduced food waste by overseeing and planning ingredients, anticipated customers and popularity of items.
- Priced and ordered food products, kitchen equipment and food service supplies.
- Prepared and led food service training programs to teach staff various tasks.
- Scanned kitchen and service areas for items that needed to be cleaned or replenished and directed staff to complete tasks.
- Performed frequent checks to maintain consistently high quality of food preparation and service.
- Coordinated maintenance and repair of food service equipment.
- Served customers by phone to take orders and answer product or service questions.
- Planned menus in collaboration with chefs and other personnel.
- Rotated and replenished products in display cases.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Coached staff on strategies to enhance performance and improve customer relations.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Trained new employees to perform duties.
- Delegated work to staff, setting priorities and goals.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Oversaw food preparation, production and presentation according to quality standards.
- Resolved problems or concerns to satisfaction of involved parties.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
- Inspected dining and serving areas for cleanliness and proper setup.
- Assisted staff by serving food and beverages or bussing tables.
- Explained goals and expectations required of trainees.
- Distributed food to service staff for prompt delivery to customers.
Wendys InternationalColumbus, OH
General Manager of Food Service
01.2016 - 08.2016
Job overview
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Created operational policies and procedures to ensure efficient operations, quality control, and safety standards.
- Coordinated with vendors to ensure proper supply of food items at competitive prices.
- Analyzed sales data to identify opportunities for growth.
- Trained and supervised staff members in all aspects of restaurant operations.
- Monitored daily financial transactions and prepared weekly reports for management review.
- Maintained a safe working environment by conducting regular inspections, enforcing safety regulations, and responding promptly to any hazards or accidents.
- Resolved customer complaints in a timely manner while maintaining excellent customer service standards.
- Ensured compliance with all local health codes, sanitation regulations, and company policies.
- Developed relationships with key customers to maximize revenue potential.
- Established effective communication between kitchen staff and wait staff to provide seamless service experience for guests.
- Scheduled staffing levels according to expected business volume on a daily basis.
- Managed inventory levels ensuring that adequate supplies are available at all times while minimizing waste.
- Implemented cost-saving measures throughout the organization without compromising quality of product or service delivery.
- Reviewed performance evaluations of employees on a regular basis in order to enhance their productivity levels.
- Organized promotional events such as special menus or discounts in order to attract more customers.
- Assessed training needs of personnel regularly and conducted necessary training programs.
- Provided feedback regarding menu suggestions from customers in order to improve overall dining experience.
- Conducted market research activities in order to stay abreast of industry trends.
- Performed administrative tasks including payroll processing, budgeting activities.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Responded to customer concerns efficiently, accurately and with detailed information.
- Hired and trained new food service personnel to maintain high productivity levels of staff.
- Supervised portion control and quantities of preparation to minimize waste.
- Managed inventory and rotated food products in storage to avoid spoilage and waste.
- Monitored actions of staff and customers to uphold health and safety standards.
- Reviewed daily task list with employees and assigned tasks for completion.
- Investigated and resolved customer complaints concerning food quality and service.
- Trained and mentored up to [Number] new employees each quarter.
- Adhered to company food, safety, quality and sanitation policies.
- Reduced food waste by overseeing and planning ingredients, anticipated customers and popularity of items.
- Priced and ordered food products, kitchen equipment and food service supplies.
- Prepared and led food service training programs to teach staff various tasks.
- Scanned kitchen and service areas for items that needed to be cleaned or replenished and directed staff to complete tasks.
- Performed frequent checks to maintain consistently high quality of food preparation and service.
- Coordinated maintenance and repair of food service equipment.
- Served customers by phone to take orders and answer product or service questions.
- Planned menus in collaboration with chefs and other personnel.
- Rotated and replenished products in display cases.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Coached staff on strategies to enhance performance and improve customer relations.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Trained new employees to perform duties.
- Delegated work to staff, setting priorities and goals.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Oversaw food preparation, production and presentation according to quality standards.
- Resolved problems or concerns to satisfaction of involved parties.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
- Inspected dining and serving areas for cleanliness and proper setup.
- Assisted staff by serving food and beverages or bussing tables.
- Explained goals and expectations required of trainees.
- Distributed food to service staff for prompt delivery to customers.
Panda ExpressColumbus, OH
General Manager
07.2013 - 12.2015
Job overview
- Assisted in the preparation of production orders, ensuring accuracy and efficiency.
- Monitored and adjusted production processes to ensure quality standards were met.
- Collaborated with team members to identify and resolve production issues in a timely manner.
- Communicated with other departments to coordinate activities related to product delivery.
- Developed and implemented operational policies and procedures to improve efficiency.
- Created and managed annual operating budget for the department.
- Oversaw daily operations of multiple departments, ensuring compliance with established protocols.
- Coordinated with other departments to ensure successful delivery of services.
- Provided strategic direction to staff members in order to maximize productivity.
- Reviewed reports on operational performance metrics and identified areas of improvement.
- Established quality assurance processes to ensure customer satisfaction.
- Managed training programs for new employees, including orientation and onboarding activities.
- Monitored inventory levels, placing orders as necessary to maintain adequate supplies.
- Conducted regular meetings with department heads to review progress against goals and objectives.
- Assessed employee performance and provided feedback regarding areas of strength or improvement opportunities.
- Recruited, hired, and trained new staff members according to organizational standards.
- Resolved escalated customer service issues in a timely manner.
- Analyzed data from surveys and focus groups to identify trends in customer feedback.
- Identified cost savings initiatives that could be implemented across all departments.
- Collaborated with marketing team to develop promotional campaigns for products or services.
- Implemented strategies for improving customer experience through enhanced product offerings or improved service delivery.
- Maintained up-to-date knowledge of relevant laws and regulations related to operations management.
- Evaluated current systems and processes and developed plans for updating them as needed.
- Ensured compliance with safety guidelines by regularly inspecting work areas.
- Hired and onboarded team members to meet immediate and expected demand.
- Evaluated and enhanced workflow to implement best practices, reduce costs and increase staff motivation and satisfaction.
- Established and maintained positive working relationships with community organizations, acting as corporate representative at meetings and events.
- Reviewed production costs and product quality and modified inventory control programs to maintain and enhance annual business plan.
- Organized and facilitated budgets, product estimates, sales forecasts and product allocations to maximize resource utilization and customer sales opportunities.
- Integrated technology to increase efficiency and real-time accountability of operational tasks.
- Created company handbook to document corporate policies and procedures.
- Analyzed, compiled and presented statistical, financial and production processing reports to senior leadership.
- Prepared financial analysis for contract negotiations and product investment decisions.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Prepared staff work schedules and assigned team members to specific duties.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Formed and sustained strategic relationships with clients.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Implemented successful business strategies to increase revenue and target new markets.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Monitored progress by establishing plans, budgets and measuring results.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Mitigated business risks by working closely with staff members and assessing performance.
- Implemented campaigns and promotions to help with developing goods and services.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
Education
Middletown High SchoolMiddletown, OH
GED
05.2003
Columbus StateColumbus, OH
Some College (No Degree) from Business/Accounting
The Ohio State UniversityColumbus, OH
Some College (No Degree) from Business
Skills
- Materials Handling
- Assembly and Production
- Operations Support
- Quality Assurance
- Production Support
- Equipment Operation
- Manufacturing
- Workflow Optimization
- Project Management
- Product Assembly
- Equipment Monitoring
- Safety Management
Languages
Spanish
Limited
Certification
- Crane
- Forklift
- Fanuc Robot
- ServSafe
Accomplishments
- Operator of The Year 2009 Wendy's
- Top performer at Panda Express 2015
Affiliations
- Gym daily
- Manages Rental property
Timeline
Customer Service Rep
Myers Realty
03.2022 - 07.2022
Production Associate
Honda
12.2017 - Current
General Manager
Tim Hortons
08.2016 - 12.2017
General Manager of Food Service
Wendys International
01.2016 - 08.2016
General Manager
Panda Express
07.2013 - 12.2015
Middletown High School
GED
Columbus State
Some College (No Degree) from Business/Accounting
The Ohio State University
Some College (No Degree) from Business
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