Bradley Arnold
Lexington,KY
Summary
Information Technology Specialist with a wide variety of experience in desktop support, cloud services, and some system administration. Expert in managing user accounts and services, resolving complex hardware and software issues, and implementing strategic IT solutions. Passionate about leveraging advanced cloud technologies and collaborative methodologies to drive innovation and efficiency in IT environments.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Desktop Support Engineer - Contract
Davis H. Elliot Company, Inc.
Lexington, KY
03.2025 - 08.2025
- Network Maintenance: Install, modify, and maintain network systems, hardware, software, and applications.
Peripheral Device Management: Install and maintain printers, hubs, routers, and other equipment. - User Support: Communicate with end users to understand and troubleshoot problems.
- Diagnostics and Testing: Conduct periodic diagnostics and testing to ensure optimal network function and minimal downtime.
- Email and Intranet Services: Maintain email and intranet services, including adding and removing users, and accounts.
- Collaboration: Work with the network administrator to review and analyze hardware and software needs, and recommend changes.
Desktop Support Analyst - Contract
Webasto Group
Lexington, KY
07.2024 - 02.2025
- Participation in DS projects or initiatives within the site or region.
- Analyzing user needs, initiating evaluations, and implementation of new services.
- Root cause analysis and coordination with users, internal/external teams and vendors.
Research complex issues associated with telecommunications networks. - Acquisition, installation, upgrades, and repairs of PC components, software, relevant hardware and peripherals.
- Planning and response for service outages.
- KPIs averaging 98-100%, with several months at 100%.
MICROSOFT 365 TECHNICIAN / SUPPORT SPECIALIST L2
Various
Remote, Remote
10.2021 - 06.2024
- Allied HDS (03/2024 - 06/2024) - Onboarding/Offboarding, email, hardware/software, and server troubleshooting. NOC monitoring. After-hours response/support.
- Miles IT (11/2023 - 1/2024) - L2. Collaborative work with L1, on-site, and other technicians, managing servers, backups, file shares, on-premises, and cloud.
- Infrastructure (Zones) - (11/2022 - 6/2023): Software support for a suite of Microsoft 365 products and cloud services, including Azure AD, Exchange Online, and more. RDI affected.
- CallTower (10/2021 - 5/2022) - Provided support for Microsoft 365, UCaaS, and VoIP solutions for enterprise customers.
System Administrator
AzureTech Corporation
Plainfield, IL
10.2020 - 10.2021
- Assisted in the development of overall IT strategy for a small business logistics start-up. GCP, Workspace, Web Design. Also maintained physical equipment in our office and for use externally.
Computer Repair Technician
Archie's Computer Repair Service
Naperville, IL
10.2016 - 10.2020
- Small family business where we built, repaired and maintained PCs and Laptops for personal and business clients, many of which ran businesses in logistics and shipping. Lots of different requirements and goals, was able to be exposed to a wide range of different technologies.
Search Engine Evaluator - Contract/Remote
Leapforce, Inc
Pleasanton, CA
12.2013 - 12.2015
- Gained experience working in a dynamic environment requiring quick adaptation to changing objectives and requirements with minimal supervision. Determined the accuracy and usefulness of search results, to aid in the improvement of machine learning algorithms for services that Google/YouTube/Maps (or occasionally other clients) offer as needed.
Education
Information Technology
Sullivan University
Lexington, KYAnthropology, General Education
Bluegrass Community And Technical College
Lexington, KYSkills
- Network troubleshooting
- Hardware and software troubleshooting
- Microsoft 365 support and administration
- Microsoft Azure AD, Entra ID, and Active Directory
- PowerShell
- Peripheral device management
- Mobile device management
- Systems diagnostics
- User training
- Cloud services management
- SaaS, PaaS, IaaS
- Hybrid settings (on-prem/cloud)
- Information security
Certification
- Google/CompTIA dual credential
- Google IT Professional
- CompTIA A+
- Current goal taking various certifications working toward MS-102 and AZ-104
Languages
English
Native/ Bilingual
Japanese
Limited
Timeline
Desktop Support Engineer - Contract
Davis H. Elliot Company, Inc.
03.2025 - 08.2025
Desktop Support Analyst - Contract
Webasto Group
07.2024 - 02.2025
MICROSOFT 365 TECHNICIAN / SUPPORT SPECIALIST L2
Various
10.2021 - 06.2024
System Administrator
AzureTech Corporation
10.2020 - 10.2021
Computer Repair Technician
Archie's Computer Repair Service
10.2016 - 10.2020
Search Engine Evaluator - Contract/Remote
Leapforce, Inc
12.2013 - 12.2015
Information Technology
Sullivan University
Anthropology, General Education
Bluegrass Community And Technical College