Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Bradley Bacon

Ocala,FL

Summary

Retail management professional with solid track record in optimizing store operations and delivering high-quality customer service. Proven ability to lead teams and adapt to changing business needs. Focused on driving sales and maintaining collaborative work environment.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Hvac Installer

Service Experts
01.2022 - 10.2024
  • Ensured top-quality installations by adhering to local building codes, manufacturer specifications, and industry best practices.
  • Assembled air ducts, pipes, discharge valves and flues to central heating and cooling equipment.
  • Removed old equipment from customers' homes and cleaned up areas to prepare for new installations.
  • Maintained a clean, organized workspace during installations and repairs, demonstrating respect for clients'' properties and minimizing disruptions.
  • Installed bypass dampers, low voltage wiring, smoke detectors, split systems, and package units in commercial or residential buildings.
  • Promoted workplace safety by consistently following established protocols and diligently wearing appropriate personal protective equipment.
  • Installed components to improve HVAC system performance.
  • Increased client comfort levels by appropriately sizing and installing heating, ventilation, and air conditioning systems based on specific needs.
  • Troubleshot complex HVAC issues using advanced diagnostic equipment and tools, identifying root causes quickly and accurately to minimize system downtime.
  • Assisted customers in understanding complex technical information about their HVAC systems by explaining concepts in accessible language tailored to individual needs.
  • Expanded company reach by providing excellent service that led to numerous client referrals for new business opportunities.
  • Enhanced overall team productivity through effective communication and collaboration during installations and repairs.
  • Saved clients money on utility bills with energy-efficient installations designed specifically for their unique spaces and usage patterns.
  • Worked overtime, holidays and weekends to accommodate company needs.
  • Read blueprints, wiring diagrams, piping schemes and engineering specifications to diagnose and repair units.
  • Filled out detailed work orders for each job completed.
  • Inspected and tested refrigeration systems, safety devices and controls to determine proper functionality.
  • Worked in strict compliance with applicable OSHA regulations and safety requirements.
  • Provided outstanding customer service throughout the entire project lifecycle, from initial consultation to final walkthroughs after completion of installations.
  • Boosted customer loyalty through exceptional follow-up service, addressing any concerns promptly and professionally.

Assistant Manager

Lowe's Home Improvement
02.2015 - 01.2022
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Generated repeat business through exceptional customer service.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
  • Monitored sales trends to adjust pricing strategies for optimal profitability.
  • Facilitated team-building activities, enhancing team cohesion and morale.
  • Engaged with customers to gather feedback, using insights to improve service and product offerings.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Facilitated clear communication between employees and upper management through regular meetings and updates.
  • Conducted employee performance evaluations, providing constructive feedback for growth and development.
  • Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.
  • Oversaw daily operations to maintain store cleanliness and organization.
  • Developed marketing strategies to attract new customers, increasing foot traffic.
  • Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
  • Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
  • Analyzed sales data to identify trends and adjust inventory orders accordingly.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Established team priorities, maintained schedules and monitored performance.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Managed senior-level personnel working in marketing and sales capacities.

Grocery Team Lead

Publix
02.2012 - 02.2015
  • Assisted in budget preparation for the grocery department by analyzing historical data on sales trends.
  • Coordinated with store managers to implement successful sales strategies, boosting revenue.
  • Fostered a culture of teamwork among employees, promoting collaboration towards shared objectives across departments.
  • Oversaw ordering processes, maintaining optimal inventory levels and minimizing waste through strategic purchasing decisions.
  • Enhanced store appearance by designing visually impactful displays that attracted customer attention.
  • Collaborated with cross-functional teams to maintain high standards in quality control and food safety procedures.
  • Implemented effective merchandising techniques to enhance product visibility and drive sales.
  • Developed strong vendor relationships for better pricing negotiations, improving profit margins.
  • Managed daily operations of the grocery department, ensuring smooth workflow and timely task completion.
  • Mentored junior team members, fostering a positive work environment for learning and growth.
  • Streamlined inventory management for efficient stock replenishment and accurate tracking.
  • Reduced shrinkage rates through diligent monitoring of expiration dates and proper rotation practices.
  • Stocked shelves and organized merchandise displays for easy retrieval.
  • Pleasantly greeted customers and provided prompt and courteous service.
  • Communicated with customers and staff politely and professionally to uphold store standards.
  • Cleaned and maintained store aisles and merchandise displays to provide customers with positive experience.
  • Assisted customers by finding items quickly to boost store satisfaction rates.
  • Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
  • Used pallet jacks and hand trucks to move merchandise to sales floor for stocking.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Developed strong rapport with customers and created positive impression of business.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.

Education

College Degree - HVAC

Penn Foster
01.2022

Bachelor's - Business

Florida State
Gainesville, FL
05.2013

Skills

  • Retail Sales
  • Retail Management
  • Time Management
  • Cash Handling
  • Merchandising
  • Management
  • Freight Experience
  • Inventory Control
  • Assistant Manager Experience
  • Sales
  • Planograms
  • Supervising Experience
  • Leadership
  • Pricing
  • Marketing
  • Customer Service
  • Shift Management
  • Sales Management
  • Purchasing
  • Produce Experience
  • Microsoft Word
  • Microsoft Excel
  • Microsoft Office
  • Profit & Loss
  • Recruiting
  • System Installation
  • Problem-Solving
  • Customer experience
  • Customer Service and Engagement
  • Retail Operations
  • Customer Relations
  • Store Organization
  • Team Building and Leadership
  • Attention to Detail
  • Goals and performance
  • Sales expertise
  • Relationship building and management
  • Sales Growth
  • Issue Resolution
  • Records Management
  • Microsoft Office Suite
  • Flexible Schedule
  • Business Development
  • Workforce Management
  • Marketing and Promotions
  • Department Oversight
  • Process Improvements
  • Teamwork and Collaboration
  • Team Leadership
  • Employee Motivation
  • Sales Tracking
  • Relationship Building
  • Goal Setting
  • Staff Supervision
  • Store operations
  • Stock management
  • Team Management
  • Work Planning and Prioritization
  • Mentoring and Coaching
  • Display Setup
  • Employee Coaching
  • Sales Techniques
  • Strategic Planning
  • Order Management
  • Inventory counting
  • Business development and planning
  • Database Management
  • Operations Oversight
  • Systems and software expertise
  • Motivational Techniques
  • Decision-Making
  • Staff training/development
  • Operations Management
  • Effective leader
  • Management Team Building
  • Employee Development
  • Training Management
  • Employee Relations

Certification

HVAC Certification

Timeline

Hvac Installer

Service Experts
01.2022 - 10.2024

Assistant Manager

Lowe's Home Improvement
02.2015 - 01.2022

Grocery Team Lead

Publix
02.2012 - 02.2015

College Degree - HVAC

Penn Foster

Bachelor's - Business

Florida State

Similar Profiles

CREATE PROFILE
Bradley Bacon