Bradley Baker
Vandalia,OH
Summary
Customer-oriented General Manager with 10 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
10
10
years of professional experience
Work History
General Manager
McDonald's
Vandalia, OH
02.2017 - 04.2023
- Carefully interviewed, selected, trained, and supervised staff.
- Set clear expectations and created positive working environment for employees.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Led and directed team members on effective methods, operations, and procedures.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
Area Manager
Cassanos Pizza And Subs
Dayton, OH
01.2013 - 01.2017
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
- Resolved conflicts promptly to promote positive environment for customers.
- Directed workforce planning, customer retention and customer service management for multiple locations.
- Exceeded sales forecast figures by 10% regularly through superior customer care.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Built positive and productive relationships with store and field leadership.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Supervised 5 locations to enforce high-quality standards of operation.
- Coordinated with other district managers to actualize performance improvement strategies.
- Modeled best practices for sales and customer service.
- Introduced cost-saving initiatives to reduce losses and increase profit margin.
- Generated financial and operational reports to assist management with business strategy.
- Exceeded sales targets with well-developed sales strategy and empowering team coaching.
Education
High School Diploma -
Eaton High School
Eaton, OHSkills
- Time Management
- Recruitment
- Staff Management
- Multimillion-Dollar P&L Management
- Performance Improvement
- Labor Cost Controls
- Budgeting and Cost Control
- Staff Development
- Customer Experience
- Supervision and Training
Timeline
General Manager
McDonald's
02.2017 - 04.2023
Area Manager
Cassanos Pizza And Subs
01.2013 - 01.2017
High School Diploma -
Eaton High School