Bradley Beasley
Belleview,FL
Summary
Communicative Server/ Server Leader Manager dedicated to providing elevated service and providing unforgettable guest experiences. Creative floor leader offering experience providing service to large numbers of dinner guests at popular, fast-casual restaurants. Detailed organizer of service operations with versatility in stressful circumstances.
Overview
6
6
years of professional experience
Work History
Server/Lead Server
Amerikanos Grille
Lady Lake, FL
03.2020 - Current
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Cultivated warm relationships with regular customers.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Asked diners about meals to assess satisfaction and collect vital feedback to improve operations.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Managed food resources, memorized orders and coordinated customer service.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Checked identification for minimum age for sale of alcoholic beverages.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Noted special patron requests and followed up with kitchen to confirm delivery.
- Scheduled numerous reservations and managed seating arrangements simultaneously in high-traffic [Type] restaurant while maintaining calm, professional demeanor.
- Bussed and reset tables to keep dining room and work areas clean.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Monitored dining rooms for seating availability as well as service, safety and well-being of guests.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
Server/Shift Leader Manager
Fenney Grill
The Villages, FL
02.2018 - 03.2020
- Kept employees operating productively and working on task to meet business and customer needs.
- Trained and mentored new employees to maximize team performance.
- Excelled in every store position and regularly backed up front-line staff.
- Exercised composure under pressure and in escalated customer service scenarios.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Tracked receipts, employee hours and inventory movements.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Checked building to confirm maintenance and cleaning met code and regulations.
- Assisted management team in developing and creating welcoming atmosphere for crew members to voice complaints.
Server
Amerikanos Grill
Lady Lake, FL
02.2017 - 02.2018
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Checked identification for minimum age for sale of alcoholic beverages.
- Increased sales significantly by upselling higher-end products to customers.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Noted special patron requests and followed up with kitchen to confirm delivery.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Answered customers' questions, recommended items and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Inspected dishes and utensils for cleanliness.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Collected orders and relayed them to bartenders quickly and accurately.
- Asked customers for feedback, solved problems, provided additional items and [Action] throughout meal.
- Moved and set up seating, prepared extra silverware and [Action] prior to arrival of large groups.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Processed orders and sent to kitchen employees by [Action].
Server
Chili's Bar And Grill
Ocala, FL
02.2016 - 02.2017
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Checked identification for minimum age for sale of alcoholic beverages.
- Increased sales significantly by upselling higher-end products to customers.
- Noted special patron requests and followed up with kitchen to confirm delivery.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Answered customers' questions, recommended items and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Inspected dishes and utensils for cleanliness.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Collected orders and relayed them to bartenders quickly and accurately.
- Asked customers for feedback, solved problems, provided additional items and [Action] throughout meal.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Processed orders and sent to kitchen employees by [Action].
Education
High School Diploma -
Wildwood High School
Wildwood, FL05.2008
Skills
- Cleaning and Sanitizing
- Conflict and Complaint Resolution
- POS Systems
- Special Requests and Substitutions
- Team Player
- High-Volume Dining
- PPE Guideline Compliance
- Cash Handling
- Table Setting and Placement
- Quality Control
- Customer Service and Rapport
- Team Leadership
- Menu Recommendations
- Food and Beverage Service
- Critical Thinking
- Teamwork and Collaboration
- Transactions and Cash Handling
- Order Accuracy and Delivery
- Complaint Resolution
- Cool Under Pressure
- Safe Food Handling
- Able to Lift 30 Pounds
- Specials Promotion and Upselling
- Station Preparation
- Customer Service
- Food Preparation
- Menu Memorization and Presentation
- Order Taking and Processing
- Dining Room Cleaning and Upkeep
- Warm and Friendly
- Age Verification
- Accurate Money Handling
- Tabs and Food Running
- Staff Supervision
- Responsible and Trustworthy
- Resourceful and Reliable
- Organization and Efficiency
- Chemical Use
- Positive and Friendly Attitude
- Upselling Techniques
- Full Service Dining
- Servsafe Certification
- Attention to Detail
- To-Go Order Preparation
- Tableside Service
- Courteous Phone Demeanor
- Food Preparation and Safety
- Shift Checklists
- Cash Drawer Reconciliation
- Guest Satisfaction
- Handling Customer Complaints
- Billing and Payment Processing
- Server Systems
- Server Support
- Exhibit Knowledge
- Task Coordination
- Adaptable and Flexible
- Dining Room Monitoring
Timeline
Server/Lead Server
Amerikanos Grille
03.2020 - Current
Server/Shift Leader Manager
Fenney Grill
02.2018 - 03.2020
Server
Amerikanos Grill
02.2017 - 02.2018
Server
Chili's Bar And Grill
02.2016 - 02.2017
High School Diploma -
Wildwood High School
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