Bradley Beeson
Bremerton
Summary
Experienced with community outreach and public engagement. Utilizes effective communication and problem-solving techniques to address community needs. Track record of fostering collaboration and delivering high-quality service.
Overview
13
13
years of professional experience
Work History
Jewelry Consultant
Fred Meyer Jewelers
03.2024 - Current
- Handled customer inquiries professionally, resolving issues promptly to uphold the brand''s reputation for outstanding service quality.
- Boosted sales revenue through effective upselling techniques and in-depth product knowledge.
- Increased repeat business by developing rapport with clients and following up on past purchases to offer complementary products or services.
- Provided valuable input during team meetings aimed at refining protocols based on evolving market trends or consumer preferences.
- Displayed flexibility in working various shifts or covering for absent coworkers when necessary, ensuring seamless operation of the store.
Diamond and Jewelry Consultant
Blue Nile
02.2017 - 02.2018
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
Pawnbroker
Cash America
08.2016 - 02.2017
- Promoted a positive learning environment through the use of differentiated instruction and individualized support for diverse clientele.
- Participated in ongoing professional development opportunities focused on evidence-based practices in customer relations and communication methods.
- Prepared all paperwork, checked identifying information and documented transactions.
- Provided training to new employees on company policies, procedures, valuation methods, and industry regulations.
- Resolved customer disputes tactfully and professionally to maintain positive customer experiences.
Customer Service Associate
Goodwill
11.2011 - 03.2015
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
High School Diploma -
Bremerton High School
BremertonSkills
- Customer support
- Data entry
- Verbal and written communication
- Product knowledge
- Resolving issues
- Payment processing
- Inbound phone calls
- Gathering information
- Call center operations
- Calm disposition
- Answering questions
Timeline
Jewelry Consultant
Fred Meyer Jewelers
03.2024 - Current
Diamond and Jewelry Consultant
Blue Nile
02.2017 - 02.2018
Pawnbroker
Cash America
08.2016 - 02.2017
Customer Service Associate
Goodwill
11.2011 - 03.2015
High School Diploma -
Bremerton High School
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