Summary
Overview
Work History
Education
Skills
Timeline
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Bradley Beeson

Bremerton

Summary

Experienced with community outreach and public engagement. Utilizes effective communication and problem-solving techniques to address community needs. Track record of fostering collaboration and delivering high-quality service.

Overview

13
13
years of professional experience

Work History

Jewelry Consultant

Fred Meyer Jewelers
03.2024 - Current
  • Handled customer inquiries professionally, resolving issues promptly to uphold the brand''s reputation for outstanding service quality.
  • Boosted sales revenue through effective upselling techniques and in-depth product knowledge.
  • Increased repeat business by developing rapport with clients and following up on past purchases to offer complementary products or services.
  • Provided valuable input during team meetings aimed at refining protocols based on evolving market trends or consumer preferences.
  • Displayed flexibility in working various shifts or covering for absent coworkers when necessary, ensuring seamless operation of the store.

Diamond and Jewelry Consultant

Blue Nile
02.2017 - 02.2018
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
  • Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.

Pawnbroker

Cash America
08.2016 - 02.2017
  • Promoted a positive learning environment through the use of differentiated instruction and individualized support for diverse clientele.
  • Participated in ongoing professional development opportunities focused on evidence-based practices in customer relations and communication methods.
  • Prepared all paperwork, checked identifying information and documented transactions.
  • Provided training to new employees on company policies, procedures, valuation methods, and industry regulations.
  • Resolved customer disputes tactfully and professionally to maintain positive customer experiences.

Customer Service Associate

Goodwill
11.2011 - 03.2015
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Maintained a high level of product knowledge, providing accurate information to customers.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Education

High School Diploma -

Bremerton High School
Bremerton

Skills

  • Customer support
  • Data entry
  • Verbal and written communication
  • Product knowledge
  • Resolving issues
  • Payment processing
  • Inbound phone calls
  • Gathering information
  • Call center operations
  • Calm disposition
  • Answering questions

Timeline

Jewelry Consultant

Fred Meyer Jewelers
03.2024 - Current

Diamond and Jewelry Consultant

Blue Nile
02.2017 - 02.2018

Pawnbroker

Cash America
08.2016 - 02.2017

Customer Service Associate

Goodwill
11.2011 - 03.2015

High School Diploma -

Bremerton High School

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Bradley Beeson