Bradley Betros
New York
Summary
Hard working and detail-oriented individual who will effectively promote products and increase revenue by connecting with customers and recommending target offerings. Organized, adaptable and knowledgeable about selling products, merchandising shelves and assisting customers. Will drive customer loyalty by providing friendly and skilled support. Also has experience in desk work with a proficiency in Microsoft Word and Excel programs.
Overview
6
6
years of professional experience
Work History
Server / Bartender
Jujamcyn Theatre Group
05.2024 - Current
- Exceeded customer service expectations by providing friendly and courteous service to all guests.
- Maintained knowledge of all in-house wines, beers, and specialty cocktails.
- Served high volume of patrons every night at sold-out broadway shows.
- Knowledge of tip pooling systems and point systems.
- Up-sold menu items to increase profits
- Conducted daily/weekly cleaning tasks to maintain an orderly, sanitary work environment
- Acted as a barback for some shifts, delivering glassware and alcohol to different bars.
Bartender
5 Napkin Burger
08.2024 - 12.2025
- Served high customer volumes during special events, nights, and weekends.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Obtained cash bank and stocked service bar to prepare for operation.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Host
Westville NYC
06.2023 - 11.2023
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Assisted managers with quickly resolving service- and food-related issues.
- Recalled knowledge of all drinks, liquor, beer and wine for guests.
- Used cash registers and credit card machines to cash out customers.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Workers' Comp Specialist
Attune Insurance Services, LLC
03.2021 - 05.2022
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
- Changed, recommended, and canceled insurance plans per customer issues and requests.
- Maintained a dense knowledge of the company's numerous products, services, and guidelines in order to best service customers.
- Aided in eliminating a 6 month backlog of emails and was a top performer for many months.
- Followed up with customers to verify resolution of reported issues and initiated product replacement for unresolved problems.
- Promoted after 12 months to a Worker's Comp/Carrier Partner's specialist due to being the go-to for those certain products and for my quick takeover of issues in that department.
Receiving Team Member/Grocery Stocker
Grassroots Grocery
08.2020 - 11.2020
- Boosted inventory and recordkeeping accuracy by conducting thorough inspections and comparing shipment contents with documentation.
- Handled day-to-day shipping and receiving, overseeing more than 25 packages per day.
- Moved shipment materials to and from designated areas using lift and hand trucks.
- Maintained good relationships with customers to ensure they felt welcome and at home in the store
Front of House Representative
Lincoln Center Theater
01.2020 - 03.2020
- Addressed guest concerns and resolved all issues to guests' satisfaction.
- Handled complaints, settled disputes and resolved grievances to maintain customer satisfaction.
- Helped guests get to their destination on time and in an orderly manner.
- Worked with top of the line, state of the art security screening machines to endure safety of patrons and performers during events.
Education
Bachelor of Music -
Florida State University
05.2019
High School Diploma - undefined
Douglas Anderson School Of The Arts
05.2015
Skills
- Risk Analysis
- Cash Register Operation
- Customer Satisfaction
- Customer Service
- Communication Skills
- Success Driven Person
- Stock Control
- Friendliness
- Insurance Management and Aftercare
- Knowledge of Purchasing Processes
- Merchandising
- Sales
- Ability to Multitask
- Adaptability
- Attention to Detail
- Curiosity
- Hard Work and Dedication
- Interpersonal Skills
- Problem Solving
- Team Working
Languages
English
Timeline
Bartender
5 Napkin Burger
08.2024 - 12.2025
Server / Bartender
Jujamcyn Theatre Group
05.2024 - Current
Host
Westville NYC
06.2023 - 11.2023
Workers' Comp Specialist
Attune Insurance Services, LLC
03.2021 - 05.2022
Receiving Team Member/Grocery Stocker
Grassroots Grocery
08.2020 - 11.2020
Front of House Representative
Lincoln Center Theater
01.2020 - 03.2020
High School Diploma - undefined
Douglas Anderson School Of The Arts
Bachelor of Music -
Florida State University
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