Bradley Bierman
Delmar,New York
Summary
Proven leader and quick learner, I excelled at DePaula Chevrolet by enhancing customer satisfaction through expert parts identification and exceptional service. Skilled in inventory management and negotiation, I significantly contributed to team success, fostering customer relationships and driving sales with a goal-oriented mindset. Throughout my many years in the dealership world, I have worked with and excelled at using Reynolds & Reynolds, CCC, Automate and CDK among others. With my many years of parts sales experience, I have covered every aspect within the dealership related to the parts department. I have worked on the wholesale side, ensuring that shops and other dealerships get the correct parts they are ordering by providing an exceptional experience by providing them with accurate and timely parts handling. I have worked with the public on the retail side of the parts department, ensuring that every customer who came in got the correct part they were looking for. Working with the service department, I made sure technicians received the parts they needed to get their job done in a timely and accurate manner. Also, working with the sales department I was responsible for providing new and old customers with the correct accessories that they wished to add on to their new purchases. My main goal has always been to provide the best customer service experience while working with the rest of my fellow employees to ensure every job at hand is getting done professionally.
Overview
26
26
years of professional experience
Work History
Firefighter
Delmar Fire Department
10.1998 - Current
- Performed life-saving procedures during medical emergencies, administering CPR and first aid as needed.
- Responded to emergency medical calls to perform lifesaving procedures and other emergency medical services.
- Collaborated with fellow firefighters to execute efficient firefighting strategies, mitigating property damage and loss of life.
- Drove and operated structural pumpers, tankers, ladders, and service vehicles to aid in rescue operations.
- Operated fire hoses, hydrants and extinguishers to eliminate fire and prevent from spreading.
- Demonstrated strong leadership skills while serving as a mentor to new firefighters, fostering a culture of teamwork and professionalism within the department.
- Maintained optimal readiness for emergency situations by regularly participating in drills and training exercises.
- Improved operational efficiency by helping maintain apparatuses, equipment, and facilities according to established standards.
- Utilized technical expertise in operating specialized firefighting equipment such as aerial ladders, hydraulic extrication tools, and thermal imaging cameras.
- Initiated first aid measures to alleviate further injury and prepared victims for transport to medical facilities.
- Oversaw equipment and vehicle upkeep to maintain emergency readiness.
- Documented emergency calls and equipment maintenance to enable tracking history and maintain accurate records.
- Evaluated situation at emergency sites to determine and execute most effective methods for saving life and property.
- Contributed to positive outcomes during multi-agency responses by effectively collaborating with law enforcement personnel, paramedics, and other emergency service providers.
- Educated the local community on fire safety practices through presentations at schools, businesses, and other public venues.
- Participated in community outreach programs to raise awareness of fire prevention and safety measures.
- Collaborated with other emergency responders on scene to establish adequate fire suppression.
Parts Sales Associate
DePaula Chevrolet
02.2008 - 02.2022
- Coordinated with service department staff to ensure timely delivery of required parts for repairs or installations.
- Inspected parts for defects, removing damaged parts, and replacing with new ones.
- Utilized computer systems proficiently for order processing, inventory management, and reporting purposes.
- Assisted customers in finding appropriate parts promptly.
- Provided exceptional customer service, resulting in repeat business and positive word-of-mouth referrals.
- Ordered parts from various distributors to fulfill demands.
- Stocked and managed stock of parts.
- Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.
- Reached out to vendors outside usual network to find parts not available from traditional sources.
- Maintained extensive understanding of common problems and methods for repair.
- Used and maintained knowledge of stock numbering system and properly categorized for easy access and organization.
- Recommended alternative parts if necessary and taught customers fundamentals of part modification and repair.
- Handled returns and exchanges professionally, resolving issues quickly to maintain customer satisfaction.
- Conducted regular inventory audits to maintain accurate stock levels and prevent discrepancies.
- Maintained a clean and organized workspace, promoting an efficient working environment for all employees.
- Assisted in the training of new hires, contributing to a knowledgeable and efficient workforce.
- Processed customer orders accurately and timely, improving overall satisfaction rates.
- Increased parts sales by effectively recommending appropriate products to customers based on their specific needs.
- Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.
Body Shop Parts Manager
DePaula Ford Body Shop
11.2022 - 12.2023
- Coordinated with technicians to understand their needs, providing necessary tools and equipment for efficient repair work.
- Streamlined parts ordering process by implementing an efficient inventory management system.
- Managed inventory levels effectively, reducing waste and maintaining optimal stock quantities.
- Trained new staff members on proper procedures for handling and organizing parts inventory.
- Monitored market trends in automotive industry to stay informed about product changes or potential supply disruptions.
- Supported increased productivity by maintaining an organized workspace within the body shop''s parts department.
- Developed strong relationships with vendors, fostering trust and timely delivery of ordered parts.
- Established a warranty return process to ensure timely reimbursement from manufacturers.
- Implemented a tracking system to monitor special-order parts, expediting delivery times for customers.
- Reduced order fulfillment time for body shop repairs with prompt and accurate parts procurement.
Assistant Parts Manager
Lia Chrysler Jeep Dodge Ram
02.2024 - 08.2024
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Analyzed sales trends to follow demands of customers and in-shop needs.
- Mitigated financial discrepancies by managing inventory, damaged goods and backorders.
- Partnered with managers to implement operational enhancements for paperwork processing.
- Submitted reports to senior management to aid in business decision-making and planning.
- Managed warranty returns effectively, liaising with manufacturers to ensure prompt processing of claims without excessive delays for customers or the dealership.
- Improved overall department efficiency, implementing better communication channels between team members.
- Collaborated with service technicians to ensure proper parts allocation for repairs, reducing downtime for customers'' vehicles.
- Provided exceptional customer service, addressing concerns or issues promptly to ensure customer satisfaction remained at a high level.
- Ensured smooth day-to-day operations, delegating tasks to team members while ensuring adherence to company policies and procedures.
- Oversaw the implementation of a new electronic parts catalog system, streamlining the ordering process and increasing accuracy in part identification.
- Maximized sales opportunities by identifying upsell potential on customer orders, maintaining a high level of product knowledge.
- Streamlined parts inventory management through diligent tracking and recordkeeping.
- Assisted Parts Manager in creating monthly sales forecasts based on historical data analysis and current market trends.
- Assisted in training new employees on parts department processes, improving their productivity and understanding of the role.
- Coordinated with other departments to ensure seamless interdepartmental communication and collaboration on shared objectives.
- Supported Parts Manager in budget planning and monitoring, ensuring financial targets were met while maintaining high-quality service standards.
Education
High School Diploma -
The Albany Academy
Albany, NY06-2001
Skills
- Quick learner
- Customer relationship building
- Dependability
- Goal-oriented mindset
- Follow-up skills
- Initiative-taking
- Product knowledge expertise
- Upselling strategies
- Negotiation
- Presentation
- Cross-selling techniques
- Parts identification
- Ordering parts
- Customer service
- Problem-solving skills
- Improving customer satisfaction
- Team collaboration
- Verbal and written communication
- Clean driving record
- Email communication
- Forklift operation
- Training and coaching
- Inventory management
Timeline
Assistant Parts Manager
Lia Chrysler Jeep Dodge Ram
02.2024 - 08.2024
Body Shop Parts Manager
DePaula Ford Body Shop
11.2022 - 12.2023
Parts Sales Associate
DePaula Chevrolet
02.2008 - 02.2022
Firefighter
Delmar Fire Department
10.1998 - Current
High School Diploma -
The Albany Academy
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