Summary
Overview
Work History
Education
Skills
Gaming
Education and Training
Interests
Timeline
Generic

Bradley Bosley

MERRILL,WI

Summary

Summary

- Multiple rewards in customer service from peers and leadership.
- Advanced skills in team work and leadership.
- Listening and learning are just a few of my favorite things to do, as you learn so much from just listening. See what I did there?
- Being on teams of 64+ people, communication is super important, this is a strong point for me.
- Going the extra mile for the customer is what I try to do on each and every call. If I don't, I feel bad and retrace my steps: What could I of done more for this person? Did I do absolutely everything for them that I could have?
- If I love my job, I usually can't get enough of it. You can find me asking if I can stay longer or "I wish I could stay longer but the company might not allow me to".
-One thing I really enjoyed in retail was the Black Friday shifts. I found it to be extremely exciting.

With me on your team, you will not regret it. You'll find a man with a big personality and an even bigger heart. I hope you like donuts, cause I usually bring them to the office every payday!

Overview

10
10
years of professional experience

Work History

Customer Service/Sales Representative

Best Buy
05.2023 - 02.2025
  • Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
  • Developed and maintained strong working relationships with professionals within assigned territory.
  • Negotiated prices, terms of sales and service agreements.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.
  • Set and achieved company defined sales goals.
  • Stayed current on company offerings and industry trends.
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.

Customer Experience Specialist

Aqua Finance
01.2021 - 04.2023
  • Improved product knowledge skills to understand customer needs and provide real, effective solutions.
  • Collected customer feedback and recorded into system, sharing key details with appropriate departments and team members.
  • Assisted customers with making payments or completing orders in system.
  • Reflected team performance in areas such as safety, efficiency, work order completion, customer satisfaction, and issue resolution.
  • Guided customers through troubleshooting, navigating company site and using services.
  • Built sustainable relationships and trust with customer accounts through open interactive communication.
  • Reached out to customers after completed sales to suggest additional service or product purchases.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.

Cashier

Menards Inc. - Home Improvement
08.2020 - 07.2021
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.
  • Used suggestive selling techniques to promote add-on sales.
  • Answered customer questions and provided store information.
  • Helped with purchases and signed customers up for rewards program.
  • Worked closely with front-end staff to assist customers.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Processed sales transactions to prevent long customer wait times.
  • Collected payments and provided accurate change.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Discounted purchases by scanning and redeeming coupons.
  • Scanned merchandise using point-of-sale system for accurate purchase totals.
  • Delivered high level of customer service to patrons using active listening and engagement skills.

Customer Care Representative - Ecare Dept

Footlocker.com Inc.
11.2018 - 10.2019
  • Maintained high satisfaction score by consistently resolving first-call issues.
  • Promptly responded to customer inquiries and resolved complaints to promote loyalty.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Researched resolutions, contacted necessary departments and responded to customer by phone, mail or fax as follow-up.
  • De-escalated customer issues with proven conflict mediation and problem-solving abilities.
  • Delivered customer support to high call load each shift.
  • Followed up on emailed or web-submitted customer inquiries within standard response times.
  • Coordinated with various company teams to offer and implement successful solutions to customer problems.
  • Surpassed quality target by working through scripted response plans and applying personal knowledge base to resolve concerns.
  • Evaluated and identified opportunities to drive process improvements that positively impacted customer experience.

Customer Service Agent

Footlocker.com Inc.
08.2017 - 07.2018
  • Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Documented customer correspondence in CRM to track requests, problems and solutions.
  • Pursued networking opportunities to advance client relations skills and enhance customer satisfaction.
  • Reviewed files, records and other obtained documents to respond to customer requests.
  • Maintained strong call control and quickly worked through scripts to address problems.
  • Suggested suitable options for unavailable products and services to retain customers.
  • Leveraged reference tools and conducted trainings to improve customer service.
  • Implemented additional services to maintain exceptional client service ratings.
  • Helped clients navigate online systems within established frameworks to obtain services.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Managed high-volume of inbound and outbound customer calls.
  • Returned customer calls in established turnaround time to meet company objectives.
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Investigated and solved routine and complex customer issues to earn repeat business.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Consulted with customers to resolve service and billing issues.
  • Educated customers on special pricing opportunities and company offerings.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Fielded customer complaints and queries, fast-tracking for problem resolution.
  • Used proven techniques to de-escalate angry customers during telephone interactions.
  • Improved customer service wait times to mitigate complaints.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.

Cashier

Walmart
04.2015 - 02.2016
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.
  • Answered customer questions and provided store information.
  • Helped with purchases and signed customers up for rewards program.
  • Worked closely with front-end staff to assist customers.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Processed sales transactions to prevent long customer wait times.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Collected payments and provided accurate change.
  • Discounted purchases by scanning and redeeming coupons.
  • Processed refunds for worn, damaged and broken merchandise.
  • Helped customers find specific products, answered questions and offered product advice.
  • Scanned merchandise using point-of-sale system for accurate purchase totals.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Verified customer age requirement for alcohol or tobacco purchases.

Education

High School Diploma -

HomeSchooled
08.2008

Skills

  • Arts, computer knowledge, excellent customer service, willingness to learn
  • Creative Problem Solving
  • Upbeat and Positive Personality
  • Efficient and Detail-Oriented
  • Courteous with Strong Service Mindset
  • Multitasking and Prioritization
  • POS Systems and Ordering Platforms
  • Verbal and Written Communication
  • Call Documentation
  • Calm and Professional Under Pressure
  • De-escalation Techniques
  • Responding to Difficult Customers
  • Building Customer Trust and Loyalty
  • Understanding Customer Needs
  • Team-Oriented and Cooperative
  • Teamwork and Collaboration
  • Call Volume and Quality Metrics
  • Patient and Empathetic
  • Excellent Attention to Detail
  • Refunds and Returns Management
  • Relationship Building
  • Computer Skills
  • Customer Data Confidentiality
  • Issue and Complaint Resolution
  • Transaction Processing
  • Customer Retention Strategies
  • English Fluency
  • Customer Service
  • Order and Refund Processing
  • Payment Processing
  • Training and Development
  • Remote Office Availability
  • Proactive Self-Starter
  • Work Prioritization
  • LiveChat Messaging
  • Multi-Line Phone Systems
  • Sales Quota Achievement

Gaming

  • Excessive Knowledge of upcoming games, (Blizzard, Epic Games, Steam, Xbox, Playstation, Nintendo, etc.)

Education and Training

GED - 


Multiple years with customer service, resulting in achievements. This would include an employee of the month award from Footlocker back in 2017, a FY 2024 award as well as an award in late January 2025 called the "Braditmantium" award, again a reward for customer service and the love I show for my clients.

Interests

Gaming Becoming a better person. Learning about those around me. Building a long lasting career. Wanting to become a graphic designer/game designer.

Timeline

Customer Service/Sales Representative

Best Buy
05.2023 - 02.2025

Customer Experience Specialist

Aqua Finance
01.2021 - 04.2023

Cashier

Menards Inc. - Home Improvement
08.2020 - 07.2021

Customer Care Representative - Ecare Dept

Footlocker.com Inc.
11.2018 - 10.2019

Customer Service Agent

Footlocker.com Inc.
08.2017 - 07.2018

Cashier

Walmart
04.2015 - 02.2016

High School Diploma -

HomeSchooled

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Bradley Bosley