Experienced IT professional with expertise in infrastructure solutions, system security, and cross-platform technology management. Proven track record in leading IT strategies and mentoring teams. Seeking to leverage extensive background in systems support and IT leadership to contribute to an IT team at a compelling organization. Holds multiple certifications from CompTIA, Apple, and JAMF, demonstrating proficiency and versatility in various IT domains. Skilled in leading and collaborating with cross-functional teams, managing incidents and escalations, and delivering customer satisfaction and value. Mission is to leverage expertise and skills to support organizations in meeting their IT support and infrastructure goals.
• Designed and implement robust infrastructure solutions
• Architected Endpoint solutions
• Adopted and follow the Agile Processes for workload management
• Lead, mentored, and encouraged Junior engineers to help them grow within their careers and add value to the IT department and company
• Provided an escalation point for End User Support
• Integrated the various SaaS platforms that our end users use daily with SAML providers as needed in Okta
• Managed policies, access, and architecture for core infrastructure systems including JAMF Pro, VMWare WorkSpace One, Druva, Automox, and Assetsonar
• Managed policies, access, and architecture for core enterprise communications systems including Slack, Zoom, and Google Chat
• Architected an onboarding workflow for new employees on Macs via JAMF and an acronym of AIMS for Automate, Inform, Manage, and Secure the device and the end user to greatly streamline the onboarding process for devices and employees
• Many other duties as assigned
• Performed analysis of systems and identified problem areas, identified ways of improving
existing systems
• Worked with other team members to monitor, analyze system components and make
recommendations regarding system security, network capacity
• Designed, built, configured and tackled problems with workstation technology
management platforms (including, but not limited to, JAMF for MacOS management)
• Coordinated with Engineering, Development/QA and other functional group to roll out
and adopt new services/platforms
• Authority for MacOS and Windows systems design, integration, and interoperability
• Provided support for users of various technical backgrounds both locally and globally (US
and EMEA)
• Integrated the various SaaS platforms that our end users use daily with SAML providers as
needed
• Supported the on-boarding and off-boarding of new HashiCorp employees, as well as the
infrastructure to automate these processes
• Performed hardware procurement for staff and set-up hardware repair with third-party
vendors such as Apple, Dell and Lenovo
• Researched, procured hardware, built, deployed, and maintained the infrastructure across multiple sites and regions as well as provided training and documented processes to personnel to image and deploy Windows
7/10 laptops/desktops using Quest Kace
• Recommended, tested, procured, created infrastructure, created policies, and software packages, to bring over 500 MacOS devices under management and lead a team across multiple countries/regions/sites to deploy/manage Apple MacOS Devices using JAMF
• Performed Incident/Problem Management using multiple incident management tools including ServiceNow and TOPdesk
• Purchased, Provisioned, Deployed Android and iOS devices and managed them in MAAS360 and JAMF
• Administered our Microsoft Office365 Cloud environment including Skype for Business, AD
Administration, Print, File servers for Windows Server: 2003-2012
• Managed all aspects of an AT&T cellphone account including plan selection and monitoring, device purchasing, deployment, travel plan management, upgrade management and cost analysis for over 5 years for all of our US employees to maximize user satisfaction while reducing costs by over 50%
• Coordinated IT purchasing from gathering requirements, contacting suppliers for quotes, placing procurement requests via DAX and chase through the approval process, place the orders, and ensure the equipment is delivered in a timely manner
• Worked remote as a team lead and managed all procurement, deployments, asset management, remote end user support and other technicians for the entire country
• Oversaw the build out, contractor management, equipment installation and implementation, and set up of the end users in 3 new facilities as well as decommissioned, coordinated and retrieved all assets for multiple site shutdowns all the way to end state.
• Facilities management including access control system setup and badge/access management for all employees, contractors, and visitors
• Winner of 5 performance-based awards within the company