Summary
Overview
Work History
Education
Timeline
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Bradley Briggs

Orland,CA

Summary

Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges. Seasoned retail sales associate with strong background in customer service and sales. Skilled at meeting customer needs, optimizing product displays, and driving sales growth. Demonstrated ability to build positive relationships with customers, resulting in repeat business and increased loyalty. Past roles have resulted in significant improvements in store performance through proactive initiatives.

Overview

17
17
years of professional experience

Work History

Retail Sales Specialist

Pilot Flying J Travel Center
Orland, CA
03.2019 - 02.2023
  • Advised customers of current promotions and discounts available for purchases.
  • Participated in team meetings to discuss strategies for achieving business goals.
  • Maintained an organized work environment to ensure efficient customer service.
  • Processed online orders using the Point of Sale system accurately and efficiently.
  • Maintained accurate records of all transactions for inventory control purposes.
  • Implemented store policies regarding returns, exchanges, warranties and security procedures.
  • Performed inventory checks to identify any shortages or discrepancies in stock levels.
  • Built rapport with customers through friendly conversations about their shopping needs.
  • Assisted in stocking shelves with merchandise and maintaining a neat store appearance.
  • Created displays to promote new products or special offers available in-store.
  • Operated the cash register to process payments from customers.
  • Promoted additional services such as loyalty programs or delivery options.
  • Developed strong relationships with customers through excellent customer service skills.
  • Managed multiple tasks simultaneously while ensuring accuracy at all times.
  • Greeted customers, answered questions and provided assistance with purchasing decisions.
  • Utilized POS system to process payments quickly and accurately.
  • Developed customer relationships by providing product knowledge and offering advice on product selection.
  • Provided training support for new employees on sales techniques and operational procedures.

Gaming Shift Manager

Rolling Hills Casino
Corning, CA
03.2006 - 09.2017
  • Responded quickly and effectively to emergency situations as they arose.
  • Investigated customer complaints regarding merchandise quality or availability promptly.
  • Prepared detailed incident reports following any incidents that occurred during shifts.
  • Provided coaching and guidance to team members when necessary to improve performance.
  • Coordinated with other departments to resolve customer inquiries in a timely manner.
  • Managed the scheduling of staff shifts to ensure adequate coverage at all times.
  • Reviewed security footage regularly for suspicious activities or theft attempts.
  • Resolved conflicts between staff members in a professional manner.
  • Assisted in resolving escalated customer service issues in a timely manner.
  • Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
  • Developed and maintained positive working relationships with staff, customers, and vendors.
  • Trained new employees on company policies, procedures, and job responsibilities.
  • Resolved conflicts between employees or customers in a professional manner.
  • Managed schedules, accepted time off requests and maintained coverage for shifts.

Education

Associate of Arts - Physical Education

Butte Community COllege
Oroville, CA
05-1996

Timeline

Retail Sales Specialist

Pilot Flying J Travel Center
03.2019 - 02.2023

Gaming Shift Manager

Rolling Hills Casino
03.2006 - 09.2017

Associate of Arts - Physical Education

Butte Community COllege

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Bradley Briggs