Bradley Brown
Coconut Creek,FL
Summary
Hardworking Assistant Manager with 8 years of experience with Regal Cinemas and Cinemark Cinemas. Knowledgeable in the daily operations of the theatre. Engaging and motivational and skilled at training, coaching and developing high-performing employees. Efficiently handles equipment and skilled in mechanical maintenance and basic repairs; excellent with equipment setup and proven background in producing exceptional work. Energetic personality, committed and professional with customers. Ambitious and career focused as demonstrated by working from entry level to current management position. Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.
Overview
11
11
years of professional experience
Work History
Assistant Manager
Cinemark Theaters
12.2022 - Current
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
Team Lead/Assist. Manager/Acting General Manager
Regal Cinemas Broward 12 & RPX
06.2019 - Current
- Built strong relationships with customers through positive attitude and attentive response.
- Mentored and guided over 40 employees to foster proper completion of assigned duties.
- Facilitated training for associates through daily coaching and regular performance appraisals.
- Kept equipment running by clearing jams.
- Demonstrated knowledge of company mission and goals and mentored over 40 employees in reaching objectives aligned with company core values.
- Coached team members in customer service techniques, providing feedback and encouragement.
- Responsible for overall daily operations of the theatre
- Financial accountability and accuracy of theatre
- Problem solving with employees to reach positive resolutions
- Manage over 10 employees on a daily work schedule
- Resolve employee issues in a fair and professional manner
- Focused on excellence for the company and employees
Assistant Manager
Regal Cinemas Broward Stadium 12 & RPX
12.2013 - Current
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Achieved recognition for contribution to theatre success.
- Handle incidents calmly.
- Excellent customer service and respond to customer concerns with friendly and knowledgeable service.
Cast Member
Regal Cinemas Broward Stadium 12 & RPX
12.2013 - Current
- Resolved customer complaints and maintained clean and tidy checkout area.
- Handled approximately daily credit and cash transactions for customers with accuracy and speed.
- Enabled customers to feel welcomed, important and appreciated by answering questions.
- Checked identification for proof-of-age.
- Set up new standees, banners, posters in theatre.
- Performed cash, card and check transactions to complete customer purchases.
- Detailed cleaning of theater to include kitchen.
- Maintained and cleaned auditoriums.
Education
Florida Career College - Lauderdale Lakes, FL
Lauderdale Lakes, FL High School Diploma -
Boyd H. Anderson High School
Lauderdale Lakes, FL06.2005
Skills
- Flexible Work Schedule
- Staff Coaching and Training
- Recruitment and Training
- Reporting and Performance Analysis
- Handling Complaints and Inquiries
- Scheduling and Time-Tracking
- Health and Safety Procedures
- Merchandise Quality Assurance
- Customer Service Management
- Financial Recordkeeping
- Inventory Management
- Cash Handling and Reconciliation
- Merchandise Promotion and Display
- Positive and Upbeat
- Superior Work Ethic
- Service-Oriented
- Creativity and Originality
- Reliable, loyal and dependable
Installation of mounting televisions, projectors and audio equipment and programming.
Install and mount televisions, efficient at operating theatre projectors and various audio equipment.
Timeline
Assistant Manager
Cinemark Theaters
12.2022 - Current
Team Lead/Assist. Manager/Acting General Manager
Regal Cinemas Broward 12 & RPX
06.2019 - Current
Assistant Manager
Regal Cinemas Broward Stadium 12 & RPX
12.2013 - Current
Cast Member
Regal Cinemas Broward Stadium 12 & RPX
12.2013 - Current
Florida Career College - Lauderdale Lakes, FL
High School Diploma -
Boyd H. Anderson High School
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