Bradley Burkett
Hemet,CA
Summary
Motivated leader experienced in fast paced environments and knowledgeable about security, safety and service standards. Effective at helping management maintain order and increase revenue. Driven to apply numerous years of experience to improve operations. Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature.
Overview
7
7
years of professional experience
Work History
Shift Supervisor
Starbucks
Hemet, CA
06.2019 - Current
- Responded to and resolved customer questions and concerns.
- Completed store opening and closing procedures and balanced tills.
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Helped store management meet standards of service and quality in daily operations.
- Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.T
Service Manager
Chipotle
Perris, CA
05.2017 - 06.2019
- Maintained compliance with company policies and procedures for food safety, sanitation and quality.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Controlled labor hours and inventory costs through hands-on management and proactive changes.
- Communicated with customers to answer questions or concerns.
- Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
Restaurant/Bar Manager
Shore Lodge
McCall, ID
06.2015 - 05.2017
- Orchestrated social functions, formal engagements and business meetings, resulting in significant increase in overall sales.
- Processed in-house batching of syrups, tonics, tinctures, bitters and infusions.
- Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
- Maximized customer service by training staff, overseeing operations and resolving issues.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
Skills
- Emotional intelligence
- Creativity and critical thinking
- Adaptability
- Drive
- Customer service
- Team leadership
- Conflict and Complaint Resolution
- Talent Development
Timeline
Shift Supervisor
Starbucks
06.2019 - Current
Service Manager
Chipotle
05.2017 - 06.2019
Restaurant/Bar Manager
Shore Lodge
06.2015 - 05.2017