Driven by a strong work ethic and exceptional customer service skills, I significantly enhanced route efficiency and client satisfaction at Prairie Farms Dairy. My expertise in route planning and inventory management, coupled with a knack for problem-solving and relationship building, propelled business growth and fostered positive client relations.
Work History
Wholesale Delivery Route Driver
Prairie Farms Dairy
12.2022 - 08.2024
Enhanced route efficiency by consistently analyzing and optimizing delivery routes.
Increased safety awareness by conducting regular vehicle inspections and adhering to traffic regulations.
Received, counted and inspected inventory for delivery.
Promoted company values through consistent demonstration of commitment to excellence during daily operations.
Maintained strong professional relationships with clients through effective communication and problem-solving skills.
Logged mileage, stops, orders and carton counts for each route.
Collaborated with team members to ensure seamless coordination of pick-ups and deliveries, resulting in improved customer service.
Streamlined loading procedures by organizing cargo efficiently, allowing for quicker dispatch times.
Supported business growth initiatives by actively participating in promotional events and providing valuable feedback to management.
Handled cash transactions accurately, ensuring proper documentation and prompt payment processing for the organization.
Delivered 16 to 28 Milk and ice cream deliveries per day.
Improved route planning and reduced delivery times with use of advanced navigation tools.
Increased customer satisfaction with prompt and accurate deliveries, strengthening client trust.
Enhanced customer engagement by providing feedback from clients to management for service improvement.
Streamlined delivery processes, allowing for more deliveries per shift, by organizing cargo effectively.
Maintained accurate delivery records, ensuring all transactions were documented for accountability.
Resolved delivery discrepancies by coordinating effectively with logistics team, ensuring customer satisfaction.
Fostered positive brand image by consistently wearing company uniform and maintaining professional demeanor.
Enhanced team morale and efficiency by sharing route optimization tips with fellow drivers.
Handled customer concerns and issues by answering questions and escalating major problems to supervisor.
Maintained records of sales and customer information to support accuracy.
Developed strong customer base through efficient and reliable service.
Stocked shelves and loaded orders to prepare deliveries.
Delivered orders to customers to drive full satisfaction.
Route Relief Driver
Prairie Farms Dairy
09.2022 - 12.2022
Enhanced customer satisfaction by efficiently delivering products and maintaining accurate delivery records.
Safely navigated various road conditions while adhering to traffic laws, resulting in zero accidents during tenure as Route Relief Driver.
Addressed customer issues professionally while providing satisfactory resolutions in alignment with company guidelines.
Accurately completed required paperwork for each delivery, contributing to a well-organized record-keeping system.
Maintained a clean and organized vehicle, ensuring safe transportation of goods.
Adapted quickly to changes in route assignments or delivery priorities, demonstrating flexibility and a commitment to customer satisfaction.
Inspected and loaded delivery trucks and picked up customer returns
Warehouse Supervisor
Jackson Brothers of the North
09.2019 - 09.2022
Supervised warehouse operations by managing employees during shifts.
Supervised shipping and receiving, distribution and workplace safety.
Supervised shipping and handling operations.
Used warehouse management software to reconcile daily inventory.
Maintained high levels of accuracy in daily operations.
Oversaw inventory control levels and verified compliance with storage and organization processes.
Operated warehouse material handling equipment correctly to move loads.
Handled employee concerns promptly and effectively while maintaining open lines of communication amongst team members.
Monitored employee performance and offered mentoring and leadership to improve any deficiencies.
Monitored adherence to safety protocols and company policies by staying attentive to details.
Managed merchandise inventory transactions.
Supported production workers in meeting goals without compromising safety and compliance.
Developed strong relationships with suppliers to secure timely deliveries and maintain adequate inventory levels.
Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
Cleaned and maintained warehouse in compliance with OSHA safety standards.
Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.
Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
Improved delivery plans with strong scheduling knowledge, organizational skills, and route development expertise.
Supervised team of helpers, laborers and material movers to efficiently complete tasks.
Assigned tasks to team members to complete within designated time frames.
Enforced team adherence to safety regulations and protocols.
Scheduled shifts and shift changes to accommodate workload and customer needs.
Led improvement initiatives to advance operational efficiencies and increase revenue.
Evaluated team performance and provided feedback on areas requiring improvement.
Developed standard operating procedures for team to follow and maintained records of activities.
Warehouse Associate
Jackson Brothers of the North
03.2019 - 09.2019
Prepared orders for shipment by picking, packing, and labeling merchandise.
Worked safely around moving machinery.
Collaborated with team members to achieve daily targets and complete tasks efficiently.
Performed inventory control, such as counting, and stocking merchandise.
Assembled orders and packed items for shipment, conveying orders to shipping personnel
Displayed adaptability by taking on various roles within the warehouse as needed, including receiving, shipping, or inventory control duties.
Increased accuracy in order picking by utilizing electronic scanning devices and following established procedures.
Consistently met or exceeded productivity targets while maintaining high standards for quality and safety.
Assisted in reducing product damage by properly handling and storing materials.
Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
Operated various types of equipment such as forklifts, pallet jacks, or hand trucks safely while moving products throughout the facility.
Completed regular cycle counts to maintain accurate inventory records.
Loaded, unloaded, and moved material to and from storage and production areas.
Maintained clean, orderly work environment free of hazards.
Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
Assembled pallets and crates for secure transportation of materials.
Verified quantity and description of materials received by checking merchandise against packing list.
Maintenance Associate
Jackson Brothers of the North
06.2018 - 03.2019
Performed preventive maintenance and repairs on various types of equipment.
Replaced worn or broken parts on machines and equipment.
Diagnosed and repaired complex mechanical and electrical systems.
Inspected, tested and adjusted mechanical and electrical systems to facilitate proper functioning.
Rewired and replaced faulty electrical components in equipment.
Assisted in the successful completion of various renovation projects through skilled problem-solving and hands-on expertise.
Improved equipment reliability by conducting regular maintenance checks and implementing preventative measures.
Executed electrical system maintenance tasks such as replacing faulty wiring or damaged components to ensure safe operation.
Maintained aesthetically pleasing grounds with landscaping duties such as mowing lawns, trimming bushes, and the removal of debris.
Used and operated various types of tools such as power saws, sanders, grinders, forklifts, and basic hand tools.
Replaced worn or damaged parts to restore equipment functionality.
Cleaned and lubricated mechanical systems to keep machinery operating at peak performance.
Performed regular maintenance and repairs on mechanical systems to support continuous operation.
Responded immediately to emergency repairs and other maintenance requests to minimize downtime.
Inspected systems and equipment to identify unscheduled maintenance and repair needs.
Followed instructions from supervisor regarding daily job tasks and duties.
Removed trash and recyclables at end of each shift and disposed of items in proper receptacles.
Safely and effectively handled wide range of cleaning products and solutions.
Detected and repaired machinery faults using electrical and manual testing methods.
Completed preventive maintenance on machines to enhance production and maintain quality.
Overview
6
6
years of professional experience
1
1
Certification
Education
High School Diploma -
Doniphan High School
Doniphan, MO
05.2018
Skills
Vehicle inspections
Strong Work Ethic
Excellent customer service
Vehicle maintenance knowledge
Route Planning
Product Inspection
Commercial driving
Professional Appearance
Route logs
Inventory Management
Product Sales
Record Keeping Abilities
Order picking and processing
Returns processing
Sales Goals
Local routes understanding
Merchandise Sales
Product Promotions
Payment Collection
Sales Forecasting
Teamwork and Collaboration
Territory Development
Account development
Problem-Solving
Time Management
Attention to Detail
Multitasking
Multitasking Abilities
Reliability
Excellent Communication
Organizational Skills
Team Collaboration
Decision-Making
Adaptability and Flexibility
Relationship Building
Team building
Task Prioritization
Self Motivation
Professional Demeanor
Problem-solving aptitude
Affiliations
Central Missouri Foster Care and Adoption
Certification
CPR/AED Certification
First Aid Certification
Commercial Driver's License (CDL B)
Licensed Foster Care Provider
Missouri Driver's License
Languages
English
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests
Family Time
Fishing
Hunting
Working on Vehicles
Outdoor Activities
Reading
Watching TV
Activities with the Family or Vacations
Quote
Whether you think you can or whether you think you can’t, you’re right!