Bradley Case
Rock Springs,Wyoming
Summary
Dynamic professional with a proven track record in enhancing customer satisfaction and streamlining operations, notably at Star Stadium Theatre. Expert in conflict resolution and time management, adept at fostering teamwork and collaboration. Achieved significant improvements in service delivery and operational efficiency, leveraging skills in verbal communication and problem-solving.
Overview
14
14
years of professional experience
Work History
Sales Associate
Victra Verizon Wireless
04.2024 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
Music Coordinator
PhonyStark Industries & Pick’n Palace Music & Solo
04.2010 - Current
- Collaborated with artists and performers to create successful concerts, resulting in increased ticket sales.
- Supervised on-site event production teams, ensuring timely setup and teardown of stages and equipment.
- Enhanced event experience by curating and coordinating appropriate music selections for various functions.
- Developed customized playlists for diverse clientele, ensuring client satisfaction and repeat business.
- Improved event atmosphere by curating tailored playlists for a diverse range of clients and venues.
- Managed sound equipment setup and breakdown, ensuring optimal audio quality for each performance venue.
- Implemented effective time management strategies allowing proper preparation prior to each performance.
- Monitored crowd reactions adjusting setlists accordingly for an engaging experience tailored towards audience preferences.
- Offered creative input on event themes, assisting in the development of unique celebrations catered to client preferences.
- Generated repeat business through exceptional customer service, attention to detail, and dedication to creating memorable experiences.
- Coordinated with other vendors at events to ensure seamless integration of audiovisual components into the overall experience.
- Developed personalized branding strategies, elevating professional image and attracting a wider audience base.
- Negotiated contracts with venues and clients securing mutually beneficial agreements for all parties involved.
Massage Therapist
Huxford Chiropractic Clinic
09.2022 - 03.2024
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Increased client satisfaction by providing exceptional service and maintaining a clean, comfortable environment.
- Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
- Enhanced client relaxation by utilizing a variety of massage techniques tailored to individual needs.
- Demonstrated knowledge of anatomy and physiology to better understand body and inform massage techniques.
- Researched new techniques to stay up to date with trends and developments in massage therapy industry.
Stocker and Manager
Walmart
03.2020 - 10.2022
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Answered customer questions and provided detailed product information.
- Performed inventory control, such as counting, and stocking merchandise.
- Greeted customers and directed to requested products.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
Manager of Operations
Star Stadium Theatre
06.2016 - 03.2020
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
- Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
- Oversaw daily operations, ensuring all tasks were completed efficiently and to high standard.
- Improved team morale with regular feedback sessions and recognition of outstanding performance.
- Developed training programs for new employees, ensuring high level of competence and quick adaptation to their roles.
- Streamlined project delivery by implementing agile methodologies, improving team agility and response to feedback.
- Implemented customer feedback system to identify areas for service improvement, leading to increased customer satisfaction scores.
- Analyzed sales data to identify trends and areas for expansion, contributing to strategic planning and growth.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Construction Worker
Jay Gets LLC
05.2014 - 09.2016
- Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
- Maintained clean and organized job sites, contributing to a safe working environment for all employees.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Worked independently in fast-paced environment while meeting productivity and quality expectations.
- Gathered and disposed of worksite debris to remove safety hazards.
- Worked with more knowledgeable professionals to grow understanding of principles and construction standards.
- Brought materials and tools from trucks and storage facilities to work site locations and organized for expected needs.
- Demonstrated safe and proper operation of equipment and tools to prevent harm to team members.
- Assisted with successful, time-sensitive renovations of various structures.
- Operated heavy machinery efficiently, ensuring timely progress on construction projects while minimizing risk of accidents or damage.
- Installed new structures, updated systems and replaced worn components to bring buildings up to current codes.
Education
Associate In Music - Music Education
Western Wyoming Community College
Rock Springs, WYRock Springs High School
Rock Springs, WYSkills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Multi-tasking strength
- Problem-Solving
- Excellent people skills
- Reliable and punctual
- Goal-Oriented
- Cash Handling
- Verbal/written communication
- Conflict Resolution
- Upselling
- Professional Demeanor
- Cleaning techniques
- Shipment Processing
- Fraud Detection
Timeline
Sales Associate
Victra Verizon Wireless
04.2024 - Current
Massage Therapist
Huxford Chiropractic Clinic
09.2022 - 03.2024
Stocker and Manager
Walmart
03.2020 - 10.2022
Manager of Operations
Star Stadium Theatre
06.2016 - 03.2020
Construction Worker
Jay Gets LLC
05.2014 - 09.2016
Music Coordinator
PhonyStark Industries & Pick’n Palace Music & Solo
04.2010 - Current
Associate In Music - Music Education
Western Wyoming Community College
Rock Springs High School
Similar Profiles
Loea Keana'ainaLoea Keana'aina
Sales Associate at Victra Verizon WirelessSales Associate at Victra Verizon Wireless
Eva BuckinghamEva Buckingham
Regional Director at Victra - Verizon Wireless Premium RetailerRegional Director at Victra - Verizon Wireless Premium Retailer
Rexie CaoileRexie Caoile
Assistant General Manager at Victra Verizon WirelessAssistant General Manager at Victra Verizon Wireless
Orion HessOrion Hess
Sales Representative at Victra Verizon WirelessSales Representative at Victra Verizon Wireless
Abigail HarrisAbigail Harris
Dishwasher, Line Cook, Server at Santa Fe Southwest GrillDishwasher, Line Cook, Server at Santa Fe Southwest Grill