Detail-oriented manager specializing in quality control and team leadership. Proven track record of enhancing operational workflows and increasing customer satisfaction through effective communication and positive mindset.
Overview
12
12
years of professional experience
Work History
Purchasing and Receiving Manager
EP Headcovers
Buford
06.2024 - Current
At EP Headcovers, I started in May 2024 as a CNC-cutting machine operator. I became a team lead within six months of starting this position. In March 2025, I was promoted to a management position in the Purchasing and Receiving department.
Managed inventory flow to ensure timely receipt of goods.
Supervised team to maintain efficient receiving operations.
Operated various machines to cut vinyl and leather materials to precise specifications.
Monitored machine operations to identify malfunctions, adjusting settings as necessary.
Calibrated and tested machines to ensure optimal production performance.
Followed detailed operational instructions to maintain high-quality output.
Led a two-person cutting team, supplying materials for 24 embroidery machines and other production equipment.
Cross-trained on embroidery and embossing machines to enhance operational flexibility.
Communicated with Job Coordinator to prioritize job assignments based on shipping deadlines.
Handled rolls of material weighing up to 70 pounds for efficient production workflow.
Coordinated with vendors to schedule deliveries and resolve discrepancies.
Implemented best practices for efficient warehouse organization.
Collaborated with logistics teams to optimize supply chain processes.
Wildlife / Insulation service professional
Arrow Exterminators
01.2021 - 11.2023
Drive company vehicle.
Team lead for any insulation jobs, removing old insulation disinfecting attic and crawl spaces, and blowing in new cellulose insulation.
Communicating with customers at their homes on a daily basis.
Finding entry points that rodents use to access home and sealing said entry points.
Move through attics and crawl spaces, and any other small space within a customers home.
Communicate with customers to see what route of action will best suit their needs.
Working on ladders of different heights.
Clean up areas within customers homes, such as basement drop tile ceilings, utility closets, unfinished basements, crawl spaces and attics.
Removing rodents and other wildlife from customers home, helping them understand what actions they need to take to prevent future activity.
Maintaining a pleasant relationship with customers to ensure they are happy with the services we provide.
Daily completion of service tickets documenting services that have been performed.
Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Warehouse Associate
Century Cabinets, Inc.
08.2018 - 11.2020
Pulling orders.
Operating multiple different variations of forklifts.
Building cabinets.
Receiving orders as well as shipping orders out.
Quality control.
Overseeing temporary employees.
Delivering orders to jobsites.
Assembling racks and other tools and materials for the warehouse.
Prepared orders for shipment by picking, packing, and labeling merchandise.
Consistently lifted materials weighing as much as 100 pounds.
HVAC Technician Assistant
Custom Air, Inc.
03.2016 - 06.2018
Efficiently installed HVAC systems in residential and commercial buildings.
Assisted service technician by retrieving necessary tools and materials.
Installed, wired, and tested electrical systems for commercial and residential HVAC units, ensuring compliance with safety codes.
Interpreted electrical schematics and blueprints to install motors, relays, and thermostats accurately.
Warehouse Worker
Piedmont Plastics
03.2015 - 02.2016
Operated CNC router, guillotine paper cutter, and table saw.
Operated forklift.
Loaded and unloaded freight and courier vans on a daily basis.
Completed shipping paperwork, packaged and processed orders for UPS.
Maintained clean work station.
General Service Technician
Americas Service Station
01.2014 - 06.2014
Performed oil changes, tire rotations, and assisted service technicians.
Drove customers to their homes in the company shuttle.
Field Manager and Trainer at Southeast Catastrophe Consulting Company/EP ClaimsField Manager and Trainer at Southeast Catastrophe Consulting Company/EP Claims